MediaMonkey COM Elevator issue since upgrade [#9306]

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Expand view Topic review: MediaMonkey COM Elevator issue since upgrade [#9306]

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by gmosley » Tue May 21, 2013 7:32 pm

Wow. This has been bugging me for ages. Should have checked here long ago. The Skin setting did it. Thanks!

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by freeagent » Thu Nov 01, 2012 8:40 pm

I noticed that when I check the box to override the MM themes with my Windows system theme, the UAC prompt goes away. It's a checkbox in Options->Skin.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by MM4_Guest » Sat Sep 08, 2012 8:45 am

Note: I'm using Windows7, UAC level is set to maximum authorization.
My MM is installed on system partition and requires administrator privileges.
My music folder is on a drive that does not require admin privileges.

I hope this issue will get resolved for all users, it's an annoying one.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by MM4_Guest » Sat Sep 08, 2012 8:40 am

I moved d_iPhone.dll, d_iPod.dll and d_iRiverH.dll outside of the plugins folder and this seems to have fixed the issue for me.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by intelligo » Thu Sep 06, 2012 4:46 pm

Okay LowLander and Peke: I just submitted a high priority ticket (PYB-220962) with the compressed log files attached. Good luck and thanks!

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by Peke » Wed Sep 05, 2012 7:50 pm

Compress it using RAR/ZIP/7Zip and please locate mediamonkey.elf on your PC and compress it along with LOG file. it will ensure that we get all info in same place.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by Lowlander » Wed Sep 05, 2012 6:04 pm

Send them to support for the developers as per debug instructions: viewtopic.php?t=69

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by intelligo » Wed Sep 05, 2012 6:02 pm

LowLander: finally got the COM elevator fault again, but my debug output from MS and MM is too big for a forum post. How can I send these debug files to you?

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by intelligo » Tue Sep 04, 2012 7:36 pm

The COM elevator fault hasn't occurred yet, but MM kicked out a report that I just mailed to Ventis.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by Lowlander » Tue Sep 04, 2012 7:00 pm

The developers have access to user submitted AV logs from the program, not us users.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by intelligo » Tue Sep 04, 2012 6:36 pm

Roger that, LowLander. I'm getting logging now. Be back to you in a few. Any luck finding my error reports?

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by Lowlander » Sat Sep 01, 2012 4:12 pm

You may need to run DBGview as Administrator.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by intelligo » Sat Sep 01, 2012 4:04 pm

LowLander: I ran MM 4.0.6 Debug with the Microsoft debugger running and managed to get the COM elevator failure again.

Strangely, the MS debugger recorded nothing: empty log file.

I did, however, send multiple error reports that MM automatically generated. Where ever your company receives automated error reports from MM Debug, you will find a bunch of error reports from lucifer.yellow@gmail.com. Those are mine. Let me know if you have any trouble accessing them.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by intelligo » Fri Aug 31, 2012 7:38 pm

Roger, LowLander. Be back to you in a few.

Re: MediaMonkey COM Elevator issue since upgrade [#9306]

Post by Lowlander » Thu Aug 30, 2012 10:15 pm

intelligo wrote:I'm having the COM elevator problem, too
Lowlander wrote:send in a debug log (step 4b) to support capturing this issue (viewtopic.php?t=69)

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