iPhone iOS 10 not recognized in MMW [#13677]

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Expand view Topic review: iPhone iOS 10 not recognized in MMW [#13677]

Re: iPhone iOS 10 not recognized in MMW [#13677]

by Peke » Sun Nov 27, 2016 9:34 am

Strangely as it sound looks like compatibility forces loading different DLL files. anyway glad to hear you have found a solution.

Re: iPhone iOS 10 not recognized in MMW [#13677]

by offroad1994 » Fri Nov 25, 2016 10:07 pm

Deleting my previous note. the problem came back. But did stumble upon something else to try.

AIRPLANE MODE THIRD SYNC FIX (my label)

1) Put your iPhone into AIRPLANE MODE before connecting a sync cable
2) Start up iTunes. select you iPhone. make sure that sync only checked playlist and songs is selected.
3) Make sure everything is unchecked. do a sync to get rid of all your music on the iPhone. Your iPhone should have nothing on it. You just synced zero music.
4) Then uncheck the SYNC MUSIC page completely. do a second sync. This also confirms you have synced no music.

5) From this point use either ITUNES or MMW to put music on your iPhone. Your next sync will work with everything going on, and nothing skipped or lost.

Give it a shot and see if this works. let me know if it does or does not.

Re: iPhone iOS 10 not recognized in MMW [#13677]

by Ludek » Fri Nov 25, 2016 10:51 am

FYI: I tweaked it a little to prevent from the 32 vs 64 DLL conflicts:
http://www.ventismedia.com/mantis/view.php?id=13683
Will be in 4.1.15.1818

Re: iPhone iOS 10 not recognized in MMW [#13677]

by Peke » Thu Nov 24, 2016 7:19 pm

Please keep us posted.

Re: iPhone iOS 10 not recognized in MMW [#13677]

by offroad1994 » Thu Nov 24, 2016 5:02 pm

also it makes no sense that the ITUNES SYNC should fail both on cable (USB) and on WIFI. That sounds like a major software glitch in ITUNES. hoping the tips listed here in this message thread will work.

Re: iPhone iOS 10

by offroad1994 » Thu Nov 24, 2016 10:39 am

wader wrote:
morcsea wrote:Hi guys,
Same thing happened to me after doing the iTunes (12.5.3) & iPhone 6+ (10.1.1) upgrade.
I tried for days everything on this forum and still my iPhone did not show in MediaMonkey.

Finally I removed the Apple Application Support (32-bit) from the Control Panel Programs.

Then I deleted the Mobile Device Support Folder from: C:\Program Files (x86)\Common Files\Apple\
I had to end some running processes that were in use.

So, since the iTunes is now 64 Bit I figured out having traces from the 32 Bit version would create some kind of conflict.
I believe someone mentioned this in one of the replies.

After doing that my iPhone finally appeared in MM :lol:
This worked for me in the case of an iPhone 6s which had recently been upgraded to 10.1.1 - delivered the two items mentioned above, rebooted and the device finally showed again in MediaMonkey. Even iTunes was not able to copy music files to the iPhone, so this was not MM's fault.

- wader
also will need to try this. my IPHONE5 is failing to synchronize at all. it only works with a few songs and them proceeds to erase all the other music. its acting really weird.

Itunes 12, and IOS10 and iphone 5 with latest MMW version.

Re: iPhone iOS 10 not recognized in MMW [#13677]

by offroad1994 » Thu Nov 24, 2016 10:28 am

using an IPHONE 5 and trying to get anything to work. Itunes randomly disconnects while in the middle of a sync. Am seeing that others reinstalled all the drivers and removed all the 32 bit drivers. will see if that works later. going to get some turkey first. thanks for the thread.

Re: iPhone iOS 10

by wader » Wed Nov 23, 2016 9:06 pm

morcsea wrote:Hi guys,
Same thing happened to me after doing the iTunes (12.5.3) & iPhone 6+ (10.1.1) upgrade.
I tried for days everything on this forum and still my iPhone did not show in MediaMonkey.

Finally I removed the Apple Application Support (32-bit) from the Control Panel Programs.

Then I deleted the Mobile Device Support Folder from: C:\Program Files (x86)\Common Files\Apple\
I had to end some running processes that were in use.

So, since the iTunes is now 64 Bit I figured out having traces from the 32 Bit version would create some kind of conflict.
I believe someone mentioned this in one of the replies.

After doing that my iPhone finally appeared in MM :lol:
This worked for me in the case of an iPhone 6s which had recently been upgraded to 10.1.1 - delivered the two items mentioned above, rebooted and the device finally showed again in MediaMonkey. Even iTunes was not able to copy music files to the iPhone, so this was not MM's fault.

- wader

Re: iPhone iOS 10

by morcsea » Thu Nov 10, 2016 4:19 pm

Hi guys,
Same thing happened to me after doing the iTunes (12.5.3) & iPhone 6+ (10.1.1) upgrade.
I tried for days everything on this forum and still my iPhone did not show in MediaMonkey.

Finally I removed the Apple Application Support (32-bit) from the Control Panel Programs.

Then I deleted the Mobile Device Support Folder from: C:\Program Files (x86)\Common Files\Apple\
I had to end some running processes that were in use.

So, since the iTunes is now 64 Bit I figured out having traces from the 32 Bit version would create some kind of conflict.
I believe someone mentioned this in one of the replies.

After doing that my iPhone finally appeared in MM :lol:

Re: iPhone iOS 10

by Ludek » Mon Oct 03, 2016 10:03 am

tabeswoods wrote:Build 4.1.14.1813 is still not recognizing iPhones with IOS 10+.
What is the iPhone model and are you sure that you have removed iTunes 32 DLLs ?
Mainly C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll

iTunes 64 recognizes your iPhone fine?

If yes, then please generate debug log using DbgView (item 4b here: http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341 ) and share with us to analyze it.

Thanks!

Re: iPhone iOS 10

by Peke » Sun Oct 02, 2016 12:20 pm

Update to 4.1.14.1813+

Re: iPhone iOS 10

by tabeswoods » Fri Sep 30, 2016 3:49 pm

Build 4.1.14.1813 is still not recognizing iPhones with IOS 10+.

Re: iPhone iOS 10

by Ludek » Mon Sep 26, 2016 5:30 am

I think that on Windows x64 you need to install 64-bit version of iTunes.
i.e. ensure that all 32-bit components of iTunes or further Apple libraries (e.g. the 32 bit Bonjour service ) are removed and install 64-bit versions.

Re: iPhone iOS 10

by Peke » Sun Sep 25, 2016 5:05 pm

Hi,
Borrow different cable, do complete cleanup of Apple/iTunes on your system and install latest again.

Also while phone connected try to remove it from device manager and see if that fixes not showing on next connection?

Re: iPhone iOS 10

by teeters, » Sun Sep 25, 2016 4:03 pm

I have the same problem and have tried things listed above and still cannot sync to MM.

I'm running MM 4.1.14.1811. Originally, after OS 10 update, iTunes still recognized my phone. But MM threw up the error. I updated iTunes to the newest version and got rid of the error, but MM still does not see my phone. iTunes no longer sees it either. I've tried going back to the old version of iTunes and everything, but cannot get iTunes or MM to recognize my phone. Any suggestions? (I have an iPhone 5s if that makes a difference)

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