MM Sync Issues with Galaxy S9

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Expand view Topic review: MM Sync Issues with Galaxy S9

Re: MM Sync Issues with Galaxy S9

by Peke » Sat Sep 08, 2018 4:13 pm

Hi,
Device profile settings are in MM.DB, try to backup MM.DB and Delete all the profiles accept one and see if that changes anything.

You can also try to export Profile on other PC -> Delete on non showing and Import New one from backup.

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Fri Sep 07, 2018 6:45 pm

Lowlander wrote:
Thu Sep 06, 2018 10:12 am
Try a restart of the PC first and you may want to restart your device too.
So, did a backup of MM by manually copying data and using the backup script.

Uninstalled and deleted any remnant files, including in the App Data file.

Reinstalled latest version of MM. "Clean install" visible to android device.

Copied INI and DB files back. All files & playlists visible but no longer visible to Android.

What setting is preventing this???

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Thu Sep 06, 2018 11:03 am

Lowlander wrote:
Thu Sep 06, 2018 10:12 am
Try a restart of the PC first and you may want to restart your device too.
Restarted both - no change.

Re: MM Sync Issues with Galaxy S9

by Lowlander » Thu Sep 06, 2018 10:12 am

Try a restart of the PC first and you may want to restart your device too.

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Thu Sep 06, 2018 8:29 am

martin.bohac wrote:
Thu Sep 06, 2018 3:35 am
Latest MMW is 4.1.22.1876, not 4.1.21.1870.
If you want to do a clean installation of MMA without ghost tracks, you have to follow this steps:
1)Uninstall MMA
2)Delete "MediaMonkey" folder from a root of each storage
3)Install MMA
EDIT:

Updated to 4.1.22.1876

MM still not visible to Android device.
Fresh install of MMon another Windows system (same network - both via ethernet) is detected and connects immediately.

Sounds like I need to do a complete uninstall and reinstall of MM on the "main" system. How do I ensure all my files (especially Playlists) are backed up?

Re: MM Sync Issues with Galaxy S9

by martin.bohac » Thu Sep 06, 2018 3:35 am

Latest MMW is 4.1.22.1876, not 4.1.21.1870.
If you want to do a clean installation of MMA without ghost tracks, you have to follow this steps:
1)Uninstall MMA
2)Delete "MediaMonkey" folder from a root of each storage
3)Install MMA

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Thu Sep 06, 2018 12:40 am

Lowlander wrote:
Wed Sep 05, 2018 11:18 pm
That's not the latest that should work: https://www.mediamonkey.com/forum/viewt ... 43#p448843
Updated Windows MM to 4.1.21.1870 per above.

Still cannot find server. Verified MM Windows can see other media servers (UPnP).

Fresh install on brand new S9 cannot find MM server.

Log from S9: UBFAHJ8V3U

Re: MM Sync Issues with Galaxy S9

by Lowlander » Wed Sep 05, 2018 11:18 pm

That's not the latest that should work: https://www.mediamonkey.com/forum/viewt ... 43#p448843

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Wed Sep 05, 2018 10:57 pm

Lowlander wrote:
Wed Sep 05, 2018 6:06 pm
Rakkasan wrote:
Wed Sep 05, 2018 4:52 pm
Confirmed MM for Windows and Android all are latest versions.
You sure MMW is 4.1.22, it's a beta so it won't show in the update check.
It's 4.1.20.1864

Re: MM Sync Issues with Galaxy S9

by Lowlander » Wed Sep 05, 2018 6:06 pm

Rakkasan wrote:
Wed Sep 05, 2018 4:52 pm
Confirmed MM for Windows and Android all are latest versions.
You sure MMW is 4.1.22, it's a beta so it won't show in the update check.

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Wed Sep 05, 2018 4:52 pm

Peke wrote:
Wed Sep 05, 2018 4:42 pm
Hi,
Are you using 4.1.22.1876?

Can you please try to init sync in MMA so that MMA search for server and then start MMW?
Confirmed MM for Windows and Android all are latest versions.

If i initiate "Select Sync server" on Android device and then start MM on Windows it still does not find it.

Confirmed network connectivity - Android device can see Plex and other UPnP servers.

Re: MM Sync Issues with Galaxy S9

by Peke » Wed Sep 05, 2018 4:42 pm

Hi,
Are you using 4.1.22.1876?

Can you please try to init sync in MMA so that MMA search for server and then start MMW?

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Wed Sep 05, 2018 10:03 am

martin.bohac wrote:
Wed Sep 05, 2018 8:32 am
There was one issue with MMW UPnP server after awakening from sleep on windows 10, but restarting MMW helped in this case (fixed in MMW build 4.1.22.1876).
Did you try some other UPnP server(e.g WMP) and BubbleUPnP on phone to exclude network issues?

Re interface - we are working on brand new UI to version 2.0.

We are sorry about issues, but it isn't a standard situation. From your log I can see that android system has no parsed media in its library, so I guess that you will not see media also in other media players (except apps with own tag parser). Can you try "Music Google Play" whether there are tracks visible?
If we don't have a possibility to get track metadata from system media library, neither WifiSync then remains to repeat USB sync.
Did you try USB sync with a connected phone over MTP?
Thank you for all your help.

I originally tried everything via USB, which led me to trying WiFi at your request.

I could see other UPnP servers on the phone (Plex, etc.).

How do I get a "clean" install of MM on the S9, without all the ghost tracks, etc.?

Update: I received my new S9 Note today. Clean install of MM and it also cannot see the MM server on the PC via WiFi.

Re: MM Sync Issues with Galaxy S9

by martin.bohac » Wed Sep 05, 2018 8:32 am

There was one issue with MMW UPnP server after awakening from sleep on windows 10, but restarting MMW helped in this case (fixed in MMW build 4.1.22.1876).
Did you try some other UPnP server(e.g WMP) and BubbleUPnP on phone to exclude network issues?

Re interface - we are working on brand new UI to version 2.0.

We are sorry about issues, but it isn't a standard situation. From your log I can see that android system has no parsed media in its library, so I guess that you will not see media also in other media players (except apps with own tag parser). Can you try "Music Google Play" whether there are tracks visible?
If we don't have a possibility to get track metadata from system media library, neither WifiSync then remains to repeat USB sync.
Did you try USB sync with a connected phone over MTP?

Re: MM Sync Issues with Galaxy S9

by Rakkasan » Tue Sep 04, 2018 11:40 pm

martin.bohac wrote:
Tue Sep 04, 2018 3:01 pm
At first, send me your LOG to have your state before sync.
The best way to sync your content with MMW is Wifi Sync("Sync Now"->select MMW server->select SD card-> select content via "Auto-sync server content" in Sync settings). Can you use that?
Cannot Sync via WiFi.
  • Phone cannot find server or UPNP device.
    Verified both on same network.
    Windows Firewall disabled.
    network type on PC is private.
    Verified they are in the same IP subnet.
Even after formatting an entirely new SDCard, uninstalling and reinstalling MM on the S9 I STILL see all the old grayed out tracks. Even after removing the SDCard the "ghost" tracks are all still there.

Do you have to set everything up on a brand new phone, SD card and PC all at once?

I've been involved in IT/hardware for 25+ years and this ranks in the Top 10 for horrible interface, non-intuitiveness and plain "just doesn't work".

Newest Log for all the above is GT56PIYK2X

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