Hi,
Not slow just understaffed :)

August is a big month for vacations .. especially in Europe. So wouldn't be surprised to see responses to be slow

Thank you.

Hi,
As Jiri pointed, things get happen when you have live person in tech :)

Replied to you in all of your tickets.

No :-)

Do you see any error message in the support system?

Feel free to resume any discussion, maybe just someone forgot to reply, by pinging it you'll get it back to the top.

Thanks,
Jiri

I ask because…
[list=]The Support Ticket system appears to be broken[/list]
[list=]I've had open tickets and ongoing support discussions that suddenly cut off and seemed to have been abandoned a month ago.[/list]
[img]https://www.dropbox.com/s/wufmfue7plgj2i4/Screen%20Shot%202019-08-07%20at%2012.55.06.png?dl=0[/img]