by stehno » Mon Jan 23, 2012 8:27 pm
This email came from Russell at MM today:
Hi John, We still can't find a record of your purchase, but are giving you a MediaMonkey 4 license key on good faith.
Here's your MediaMonkey 4 registration information:
License Username: John
License Key: xxxxxxxxxxxxxxxxxxxxx
We still can't find a record of your purchase, but have asked Trialpay to look into this--we are at a loss as to how this situation could have occurred.
Regards,
Russell
Thank you, Russell, but regrettably, a customer service-oriented company would have sent this type of response 2 weeks ago. It's unbelievable that a support group like MM could not even fathom that a software error or even user error (me) between MM, Trialpay, and/or Columiba House DVD could have caused things to not go as anticipated. Transaction commit errors happens millions (billions?) of times every day all over the world.
Almost since day one I provided MM support enough info just in this thread to raise doubt that something might have gone south during the squirrelly transaction process. So even if MM never received my emails, there still should have been enough reasonable evidence to grant me some benefit of the doubt rather than stonewall me and assume the worst of me, which is exactly what they did. Nonetheless, to an existing customer they claim purchased a gold license key of their product 4 years ago.
Moreover, a customer service-oriented company would also have apolgized profusely for exhibiting such poor behavior to a 'customer'.
I pity the foo' who opts for the 'free' gold version. It was anything but free.
I'm done here.
This email came from Russell at MM today:
[color=#800040][quote][/quote]Hi John, We still can't find a record of your purchase, but are giving you a MediaMonkey 4 license key on good faith.
Here's your MediaMonkey 4 registration information:
License Username: John
License Key: xxxxxxxxxxxxxxxxxxxxx
We still can't find a record of your purchase, but have asked Trialpay to look into this--we are at a loss as to how this situation could have occurred.
Regards,
Russell[quote][/quote][/color]
Thank you, Russell, but regrettably, a customer service-oriented company would have sent this type of response 2 weeks ago. It's unbelievable that a support group like MM could not even fathom that a software error or even user error (me) between MM, Trialpay, and/or Columiba House DVD could have caused things to not go as anticipated. Transaction commit errors happens millions (billions?) of times every day all over the world.
Almost since day one I provided MM support enough info just in this thread to raise doubt that something might have gone south during the squirrelly transaction process. So even if MM never received my emails, there still should have been enough reasonable evidence to grant me some benefit of the doubt rather than stonewall me and assume the worst of me, which is exactly what they did. Nonetheless, to an existing customer they claim purchased a gold license key of their product 4 years ago.
Moreover, a customer service-oriented company would also have apolgized profusely for exhibiting such poor behavior to a 'customer'.
I pity the foo' who opts for the 'free' gold version. It was anything but free.
I'm done here.