4.0.5 Bug: Persistent random crashes

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Expand view Topic review: 4.0.5 Bug: Persistent random crashes

Re: 4.0.5 Bug: Persistent random crashes

by pitflyer » Tue Jul 31, 2012 9:06 pm

Yeah, I have 4.06 also and have been getting random crashes for awhile. I will open 3-4 times with no issue...and then open one more time and then the computer will make a "bing" noise (sorry, that is the technical term) and then the Media Monkey Load screen will be frozen in the middle of my screen, won't load, and can only be removed by killing the process. At this point, it will continue to hang in the same way until I reboot and then will start working again.

Not interested in installing and running a whole debug tool, but if there is somewhere I can look in my existing logs for the error, I wouldn't mind looking........

Re: 4.0.5 Bug: Persistent random crashes

by nohitter151 » Sun Jul 22, 2012 11:39 am

Horusbedhetys wrote:I am having the same problem of persistent, random crashes and the instances seem to be increasing. I am using MM 4.0.6.1501 (Gold) on a Windows 7 system, HP laptop; 1 CD/DVD player. I did not have this problem until the most recent update. I love MM but I love my music more. It sucks having to depend on WMP and I hate to bring up money, but I did pay for my MM Gold and would appreciate a fix or solution of some kind.
You should contact the support team with a debug log. Or at least a detailed explanation of the problem.

Re: 4.0.5 Bug: Persistent random crashes

by Horusbedhetys » Sun Jul 22, 2012 11:33 am

I am having the same problem of persistent, random crashes and the instances seem to be increasing. I am using MM 4.0.6.1501 (Gold) on a Windows 7 system, HP laptop; 1 CD/DVD player. I did not have this problem until the most recent update. I love MM but I love my music more. It sucks having to depend on WMP and I hate to bring up money, but I did pay for my MM Gold and would appreciate a fix or solution of some kind.

Re: 4.0.5 Bug: Persistent random crashes

by nohitter151 » Wed Jul 18, 2012 11:14 am

nanite2000 wrote:
Has there been any progress in addressing this specific issue in the last couple of versions?
I don't think there's any known problem. You should contact the support team with a debug log.

Re: 4.0.5 Bug: Persistent random crashes

by nanite2000 » Wed Jul 18, 2012 1:35 am

nohitter151 wrote:
peterH wrote:
This is happening in v4.0.5. (I did include the version number in the title of the post) :)
I quoted nanite who said he was using 4.0.2.
It's also happening in v4.0.6.1501:

Access violation at address 08F34A20 in module 'in_wmp3.dll'. Write of address 0929C980.

Has there been any progress in addressing this specific issue in the last couple of versions?

Re: 4.0.5 Bug: Persistent random crashes

by nohitter151 » Sat Jun 30, 2012 9:28 am

peterH wrote:
This is happening in v4.0.5. (I did include the version number in the title of the post) :)
I quoted nanite who said he was using 4.0.2.

Re: 4.0.5 Bug: Persistent random crashes

by peterH » Sat Jun 30, 2012 4:30 am

nohitter151 wrote:
nanite2000 wrote:It happened again.

Has this been registered as a bug? Or do you need more information?

Thanks.
Please use the current version 4.0.5 and see if the problem continues.
This is happening in v4.0.5. (I did include the version number in the title of the post) :)

Re: 4.0.5 Bug: Persistent random crashes

by nohitter151 » Tue Jun 26, 2012 9:12 pm

nanite2000 wrote:It happened again.

Has this been registered as a bug? Or do you need more information?

Thanks.
Please use the current version 4.0.5 and see if the problem continues.

Re: 4.0.5 Bug: Persistent random crashes

by nanite2000 » Mon Jun 25, 2012 2:48 am

It happened again.

Has this been registered as a bug? Or do you need more information?

Thanks.

Re: 4.0.5 Bug: Persistent random crashes

by nanite2000 » Fri Jun 22, 2012 10:49 pm

I get the same problem, except my frequent random crashes occur in 'in_wmp3.dll':

"Access violation at address 08674A20 in module 'in_wmp3.dll'. Write of address 0873C980."

MediaMonkey then can't be closed - it has to be killed from the Task Manager.

I'm using Windows 7 x64 and MediaMonkey v4.0.2.1462.

Re: 4.0.5 Bug: Persistent random crashes

by peterH » Fri Jun 22, 2012 9:34 pm

Another MM hang just now, when manually changing song:

Code: Select all

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:	AppHangB1
  Application Name:	MediaMonkey.exe
  Application Version:	4.0.5.1496
  Application Timestamp:	4fce42c3
  Hang Signature:	882d
  Hang Type:	0
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	5129
  Additional Hang Signature 1:	882d51d57994934b87b269f7f9b2e125
  Additional Hang Signature 2:	043f
  Additional Hang Signature 3:	043f03783c0ce85e9cd499cb020d90c3
  Additional Hang Signature 4:	882d
  Additional Hang Signature 5:	882d51d57994934b87b269f7f9b2e125
  Additional Hang Signature 6:	043f
  Additional Hang Signature 7:	043f03783c0ce85e9cd499cb020d90c3
No mediamonkey.elf file was created.
The last entries of DebugView looked like this:

Code: Select all

[6904] MMDS: Written 101376 bytes
[6904] MMDS: Written 101376 bytes
[6904] MMDS: Written 101376 bytes
[6904] in_mfaudio: get_576_samples: new type - SampleRate=44100, Channels=1, BPS=16
[6904] MMDS: Close starts
[6904] MMDS: Starting smooth stop
[6904] MMDS: Close ends
[6904] MMDS: Playback of a new track starts
[6904] MMDS: Buffer.Close() starting.
[6904] MMDS: Buffer.Close() finished.
[6904] MMDS: buff1 -> buff2
[6904] MMDS: Creating new buffer
[6904] MMDS: Waiting for buffer creation
[6904] MMDS: CreateSoundBuffer: 0
[6904] MMDS: Buffer created
[6904] MMDS: Track is going to be played
[6904] in_mfaudio: get_576_samples: flag 32 
[6904] Going 'BackgroundQueue'to make final callback 5636
[6904] DB: Deleting prepared query: SELECT Songs.* FROM Songs WHERE Songs.IDMedia=? AND Songs.SongPath=? 
[6904] Going 'BackgroundQueue'to make final callback 4952
[6904] Going 'BackgroundQueue'to make final callback 2196
[4212] "www.bing.com" 
[4212] "www.youtube.com" 
[4212] "search.msdn.microsoft.com" 
[4212] "www.google.com" 
[4212] "dictionary.reference.com" 
[4212] "www.imdb.com" 
[4212] "www.weather.com" 
[4212] "mailto:%1" 
[4212] "thesaurus.reference.com" 
[4212] "en.wikipedia.org" 
[4212] "www.netflix.com" 
[4212] "search.yahoo.com" 
[4212] "www.amazon.com" 
[4212] "maps.google.com" 
[4212] Searching catalog for "actual multi" 
[3808] Win7Tools - Windows 7 detected
[3808] Win7Tools - running on Windows Vista or later - initialize DWM
[3808] Win7Tools - Windows Vista DWM initialized
[3808] Win7Tools - Windows 7 DWM initialized
[3808] Win7Tools - Shell initialized
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1426391934
[3808] ImgList::AddMasked - added masked bitmap to index=0
[3808] ImgList::AddMasked - finished with result=0
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=2483362745
[3808] ImgList::AddMasked - added masked bitmap to index=1
[3808] ImgList::AddMasked - finished with result=1
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1627718375
[3808] ImgList::AddMasked - added masked bitmap to index=2
[3808] ImgList::AddMasked - finished with result=2
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1376060402
[3808] ImgList::AddMasked - added masked bitmap to index=3
[3808] ImgList::AddMasked - finished with result=3
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=2919570361
[3808] ImgList::AddMasked - added masked bitmap to index=4
[3808] ImgList::AddMasked - finished with result=4
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1292174176
[3808] ImgList::AddMasked - added masked bitmap to index=5
[3808] ImgList::AddMasked - finished with result=5
[3808] InstanceManager - registering class.
[3808] InstanceManager - creating mutex.
[3808] InstanceManager - finding window.

Re: 4.0.5 Bug: Persistent random crashes

by peterH » Fri Jun 22, 2012 2:42 am

FYI: Here's another person who had a similar "Access violation at address 708B1EAF in module 'in_mfaudio.dll'" problem:
http://www.mediamonkey.com/forum/viewto ... =1&t=64135

Re: 4.0.5 Bug: Persistent random crashes

by peterH » Fri Jun 22, 2012 2:37 am

Just had another MM crash (Windows stays up and responsive).
This time, the MM Report Error dialog came up. Unfortunately, I clicked on "Tell me more about this problem" link. This brings up the error info, but when I clicked [OK] on that dialog after viewing the info, the original Error dialog also closed automatically, without giving me a chance to hit [Send Report]. Grrrr. {This maybe a separate bug in the MM error reporting system...?}

Luckily, it saved a Mediamonkey.elf file:

Code: Select all

EurekaLog 6.0.21

Application:
-------------------------------------------------------
  1.1 Start Date      : Fri, 22 Jun 2012 17:20:43 +1200
  1.2 Name/Description: MediaMonkey.exe - (MediaMonke)
  1.3 Version Number  : 4.0.5.1496
  1.4 Parameters      : 
  1.5 Compilation Date: Wed, 6 Jun 2012 05:35:10 +1200
  1.6 Up Time         : 2 hours, 3 minutes, 39 seconds

Exception:
-----------------------------------------------------------------------------------------------------------------
  2.1 Date          : Fri, 22 Jun 2012 19:24:22 +1200
  2.2 Address       : 73916E9A
  2.3 Module Name   : in_mfaudio.dll
  2.4 Module Version: 
  2.5 Type          : EAccessViolation
  2.6 Message       : Access violation at address 73916E9A in module 'in_mfaudio.dll'. Write of address 1892F000.
  2.7 ID            : EAB7
  2.8 Count         : 1
  2.9 Status        : New
  2.10 Note         :

[i]etc[/i]
I've uploaded the full file to the support ticket #YAZ-391145.

4.0.5 Bug: Persistent random crashes

by peterH » Fri Jun 22, 2012 12:26 am

System: Intel E8500, 6GB Ram, AMD HD5450 video, Win7 x64 SP1 + MM 4.0.5.1496 + Quicktime Alternative 1.81 (I was prompted to install QT by MM4 when it came across a file it couldn't play)

Ever since I installed MM4 on my new Win7 x64 box, I've been getting MM randomly closing every couple of hours when playing an autoPlaylist.
This didn't happen with MM3 on my old XP box, with the same music collection, on the same hard drive. A lot of my tracks are M4As, so with MM3, I had the AAC plugin installed.
After installing MM4, I did install the AAC plugin too, as I didn't realise it wasn't MM4 compatible - and it did allow me to install it OK. I've since realised it is MM3-only and uninstalled it.

It's annoyed me so much now, that it's time to do something about it.
Yesterday, I installeed the debug version, but it does not generate any error messages or error log when crashing. Mediamonkey.elf does not exist.
So today I installed DebugView.

Just now I manually changed a few tracks, MM crashed and the Windows error (Not responding/Close Program) dialog came up:

Code: Select all

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	MediaMonkey.exe
  Application Version:	4.0.5.1496
  Application Timestamp:	4fce42c3
  Fault Module Name:	ntdll.dll
  Fault Module Version:	6.1.7601.17725
  Fault Module Timestamp:	4ec49b8f
  Exception Code:	c0000005
  Exception Offset:	0002e8a7
  OS Version:	6.1.7601.2.1.0.256.48
  Locale ID:	5129
  Additional Information 1:	a7fc
  Additional Information 2:	a7fc39e2d7d82877b1d6c14b64444fe2
  Additional Information 3:	295a
  Additional Information 4:	295ae9782b7e9b580a7ca7a00d1362d8
I also saved the DebugView log, whose last few lines read like this:

Code: Select all

00175815	70466.64062500	[4548] Thread registered, going to initialize 3516	
00175816	70466.64062500	[4548] Thread initialized 3516	
00175817	70466.64062500	[4548] Thread 'BackgroundQueue' has started 4788	
00175818	70466.64062500	[4548] Thread registered, going to initialize 4788	
00175819	70466.64062500	[4548] Thread initialized 4788	
00175820	70466.64062500	[4548] Winamp simulation window received messsage 12	
00175821	70466.64062500	[4548] Winamp sim - message left to the default processing	
00175822	70466.64062500	[4548] Winamp sim - message processing finished	
00175823	70466.64062500	[4548] BQ: Added new task. Currently 1 tasks in queue.	
00175824	70466.64062500	[4548] BQ: Starting a new task.	
00175825	70466.64062500	[4548] BQ: There are threads waiting, resume one.	
00175826	70466.66406250	[4548] UpdateSongPictures: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175827	70466.66406250	[4548] Added Cover Lists: 1	
00175828	70466.66406250	[4548] GetFileInfo: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175829	70466.66406250	[4548] GetFileInfo: readPictures=spAlways	
00175830	70466.66406250	[4548] GetFileInfo: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175831	70466.66406250	[4548] FH.ReadFileInfo: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175832	70466.66406250	[4548] f_MP4: OpenFile	
00175833	70466.66406250	[4548] Locking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175834	70466.66406250	[4548] Locked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175835	70466.66406250	[4548] Unlocking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175836	70466.66406250	[4548] Unlocked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175837	70466.66406250	[4548] f_MP4: Found FTYP atom, FileSize: 4982349	
00175838	70466.66406250	[4548] f_MP4: Found Data Atom: ©nam, Length: 33, data payload: Underneath It All	
00175839	70466.67187500	[4548] f_MP4: Found Data Atom: ©too, Length: 46, data payload: iTunes v4.7.1, QuickTime 6.5.2	
00175840	70466.67187500	[4548] f_MP4: Found Data Atom: ----, Length: 106, data payload:  00000D52 00000E50 0000BAD3 0000AC02 00041E68 00041E68 00008000 00008000 000035FF 000026FE	
00175841	70466.67187500	[4548] f_MP4: Found Data Atom: ©ART, Length: 24, data payload: No Doubt	
00175842	70466.67187500	[4548] f_MP4: Found Data Atom: ©wrt, Length: 25, data payload: Chad Hugo	
00175843	70466.67187500	[4548] f_MP4: Found Data Atom: ©alb, Length: 37, data payload: The Singles 1992-2003	
00175844	70466.67187500	[4548] f_MP4: GenreID: 18	
00175845	70466.67187500	[4548] f_MP4: Found Data Atom: ©day, Length: 20, data payload: 2003	
00175846	70466.67187500	[4548] f_MP4: Found Data Atom: ----, Length: 59, data payload: 17+0E8A5B4A7077B4274A8F9BEDA1212F2B+3522015	
00175847	70466.67187500	[4548] FH.ReadFileInfo openned	
00175848	70466.67187500	[4548] Added Covers: 2	
00175849	70466.67187500	[4548] f_MP4: CloseFile	
00175850	70466.67187500	[4548] 3516 DB prepare SQL: SELECT Songs.* FROM Songs WHERE Songs.IDMedia=? AND Songs.SongPath=?	
00175851	70466.67187500	[4548] 3516 DB query prepare finished, took 667.	
00175852	70466.67187500	[4548] 3516 DB open SQL: SELECT Songs.* FROM Songs WHERE Songs.IDMedia=? AND Songs.SongPath=? 	
00175853	70466.67187500	[4548] 3516 DB lock finished, took 506.	
00175854	70466.67187500	[4548] GetFileInfo: Found in DB	
00175855	70466.67187500	[4548] UpdateSongPictures: CoverList.LoadForSongId, L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175856	70466.67187500	[4548] 3516 DB open SQL: SELECT * FROM Covers WHERE IDSong=44155 ORDER BY CoverOrder 	
00175857	70466.67187500	[4548] 3516 DB lock finished, took 446.	
00175858	70466.67187500	[4548] Added Covers: 3	
00175859	70466.67187500	[4548] Remaining Covers: 2	
00175860	70466.67187500	[4548] UpdateSongPictures: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175861	70466.67187500	[4548] Winamp sim - WM_USER message 603	
00175862	70466.67187500	[4548] Winamp sim - WM_USER message 603	
00175863	70466.67187500	[4548] Winamp sim - WM_USER message 603	
00175864	70466.67187500	[4548] Winamp sim - WM_USER message 603	
00175865	70466.67187500	[4548] TWAInputPlugin.Play starting	
00175866	70466.67187500	[4548] Locking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175867	70466.67187500	[4548] Locked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175868	70466.67187500	[4548] Unlocking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175869	70466.67187500	[4548] Unlocked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a	
00175870	70466.67968750	[4548] in_mfaudio: Detected native type - SampleRate=44100, Channels=2, BPS=16	
00175871	70466.67968750	[4548] MMDS: Playback of a new track starts	
00175872	70466.67968750	[4548] MMDS: buff1 -> buff2	
00175873	70466.67968750	[4548] MMDS: Creating new buffer	
00175874	70466.67968750	[4548] MMDS: Waiting for buffer creation	
00175875	70466.67968750	[4548] MMDS: CreateSoundBuffer: 0	
00175876	70466.67968750	[4548] MMDS: Buffer created	
00175877	70466.67968750	[4548] MMDS: Track is going to be played	
00175878	70466.67968750	[4548] TWAInputPlugin.Play finishing	
00175879	70466.67968750	[4548] Player: Playback started	
00175880	70466.68750000	[4548] Remaining Covers: 1	
00175881	70466.68750000	[4548] BQ: Added new task. Currently 1 tasks in queue.	
00175882	70466.68750000	[4548] BQ: Starting a new task.	
00175883	70466.68750000	[4548] BQ: There are threads waiting, resume one.	
00175884	70466.68750000	[4548] Going 'PlaybackStarter_Var'to make final callback 5816	
00175885	70466.68750000	[4548] Thread 'PlaybackStarter_Var'has finished 5816	
00175886	70466.68750000	[4548] Winamp sim - WM_USER message 603	
00175887	70466.68750000	[4548] Winamp Playlist sim - WM_USER message 7379	
00175888	70466.68750000	[4548] Winamp Playlist sim - message left to the default processing	
00175889	70466.68750000	[4548] Winamp Playlist sim - WM_USER message 1073749203	
00175890	70466.68750000	[4548] Winamp Playlist sim - message left to the default processing	
00175891	70466.68750000	[4548] Winamp sim - WM_USER message 603	
00175892	70466.68750000	[4548] Winamp sim - WM_USER message 603	
00175893	70466.68750000	[4548] PrepareDockedVideo: Begin	
00175894	70466.68750000	[4548] PrepareDockedVideo: Switching=false IsStartingPlayback=false WasManuallyChanged=false	
00175895	70466.68750000	[4548] PrepareDockedVideo: Reduced window or audio	
00175896	70466.68750000	[4548] PrepareDockedVideo: Audio	
00175897	70466.68750000	[4548] ControlsPlus.IsReallyVisible(): VTPlaylist	
00175898	70466.68750000	[4548] ControlsPlus.IsReallyVisible(): PnlPlaylist	
00175899	70466.68750000	[4548] ControlsPlus.IsReallyVisible(): TBXPlaylistDock	
00175900	70466.68750000	[4548] ControlsPlus.IsReallyVisible(): DockRight	
00175901	70466.68750000	[4548] ControlsPlus.IsReallyVisible(): FMainWindow	
00175902	70466.68750000	[4548] PrepareDockedVideo: End	
00175903	70466.68750000	[4548] StretchStart	
00175904	70466.68750000	[4548] BQ: Added new task. Currently 1 tasks in queue.	
00175905	70466.68750000	[4548] BQ: Starting a new task.	
00175906	70466.68750000	[4548] BQ: There are threads waiting, resume one.	
00175907	70466.68750000	[4548] StretchEnd	
00175908	70466.70312500	[4548] StretchStart	
00175909	70466.70312500	[4548] BQ: Added new task. Currently 1 tasks in queue.	
00175910	70466.70312500	[4548] MMDS: Written 101376 bytes	
00175911	70466.70312500	[4548] BQ: Starting a new task.	
00175912	70466.70312500	[4548] BQ: There are threads waiting, resume one.	
00175913	70466.71093750	[4548] StretchEnd	
00175914	70466.71875000	[4548] MMDS: Written 101376 bytes	
00175915	70466.72656250	[4548] StretchStart	
00175916	70466.72656250	[4548] BQ: Added new task. Currently 1 tasks in queue.	
00175917	70466.72656250	[4548] BQ: Starting a new task.	
00175918	70466.72656250	[4548] BQ: There are threads waiting, resume one.	
00175919	70466.72656250	[4548] in_mfaudio: get_576_samples: new type - SampleRate=44100, Channels=1, BPS=16	
00175920	70466.72656250	[4548] MMDS: Close starts	
00175921	70466.72656250	[4548] MMDS: Starting smooth stop	
00175922	70466.72656250	[4548] MMDS: Close ends	
00175923	70466.72656250	[4548] MMDS: Playback of a new track starts	
00175924	70466.72656250	[4548] MMDS: Buffer.Close() starting.	
00175925	70466.72656250	[4548] MMDS: Buffer.Close() finished.	
00175926	70466.72656250	[4548] MMDS: buff1 -> buff2	
00175927	70466.72656250	[4548] MMDS: Creating new buffer	
00175928	70466.72656250	[4548] MMDS: Waiting for buffer creation	
00175929	70466.72656250	[4548] MMDS: CreateSoundBuffer: 0	
00175930	70466.72656250	[4548] MMDS: Buffer created	
00175931	70466.72656250	[4548] MMDS: Track is going to be played	
00175932	70466.72656250	[4548] in_mfaudio: get_576_samples: flag 32 	
00175933	70466.72656250	[4548] -------------------------------------------------------- 	
00175934	70466.72656250	[4548] New exception: 	
00175935	70466.72656250	[4548] Exception code: 3221225477 	
00175936	70466.72656250	[4548] Exception flags: 18 	
00175937	70466.72656250	[4548] Number of parameters: 2
I've got the full log. I'll open up a support ticket and upload there.

Regards,
Pete

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