hotkeys disappear when using Location

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Expand view Topic review: hotkeys disappear when using Location

Re: hotkeys disappear when using Location

by Lowlander » Fri Jan 06, 2017 2:25 pm

Have you tried logging out of the forum, then loggin in to support?

Re: hotkeys disappear when using Location

by NewtonBoy » Thu Jan 05, 2017 7:23 am

I've never been able to login to support.

Password? it's the same as the forum.

User account? I created a new account on Ventis, and that one can't login.

Browser issue? Tried Chrome, Edge, ie, Firefox. Can login to the forum, it seems. Cleared cache, no help.

Routing? Could be. No ability to do anything about that.

Anti-malware software? I hope not.

It's a mystery that will likely remain unsolved.

Re: hotkeys disappear when using Location

by Lowlander » Tue Jan 03, 2017 1:33 pm

They do get viewed, but if you want follow up you need to open a support ticket with a log attached.

Re: hotkeys disappear when using Location

by NewtonBoy » Sun Jan 01, 2017 6:21 pm

Must be time for another full reinstall, because now it crashes almost everytime I try to auto-organize.

Can't login to the support forum despite changing my password. I even tried creating a new user.

Do those crash reports go anywhere? I've submitted a few of them.

Re: hotkeys disappear when using Location

by Lowlander » Fri Dec 30, 2016 11:19 pm

Then it will likely remain unresolved.

Re: hotkeys disappear when using Location

by NewtonBoy » Fri Dec 30, 2016 6:26 pm

I'm not using a beta, and I don't really care enough to submit a ticket, I was just excited that I finally figured out how to reproduce it.

Size doesn't seem to matter since my database is only about 20MB, I only have a few hundred tracks.

Any number of things could be relevant.

Re: hotkeys disappear when using Location

by Lowlander » Fri Dec 30, 2016 3:50 pm

I don't seem to be able to reproduce on 4.1.15 Beta. It may also depend on how the Filelist is displayed and how many tracks are being displayed. You may want to capture this in a debug log (step 4b) and attach the log to a Support Ticket: http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69

Re: hotkeys disappear when using Location

by NewtonBoy » Fri Dec 30, 2016 2:24 pm

I was so excited that I figured it out, that I rushed posting.

I mean a custom collection. The specific one I'm dealing with now has only one criteria; "Path/Filename" Contains "\music\incoming" Where "\music\incoming" is part of the structure of my library. "Music" is a root folder on drive "F:\" which is an external drive which contains "Media Monkey Portable" and my library. This has happened consistently across several versions, many different installs, several Windows versions, at least 4 different physical computers, a handful of different external drives, and a couple library organization schemes.

I suspect that this is a matter of doing something new before the application is ready.

Re: hotkeys disappear when using Location

by Lowlander » Fri Dec 30, 2016 1:08 pm

By Custom node do you mean a custom Collection or a node created by an Addon (like Magic Nodes)?

hotkeys disappear when using Location

by NewtonBoy » Fri Dec 30, 2016 8:28 am

Sometimes the shortcut keys disappear. Suddenly when right clicking on a file, there are no shortcut keys listed in the context menu. When this happens, shortcut keys do not work, until Media Monkey is restarted.

This has been plaguing me for years, and I finally figured out how to reproduce it.
  • In the left pane, under a custom node (Not sure this is significant), open "Location."
  • Browse to a list of folders that have files in them
  • Double click a folder to open it, and immediately click on the "All" item that shows below it.
The key is to click on "All" quickly after double-clicking on the folder item. It is also helpful if this is a folder that has not been opened during the session.

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