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Error: problem querying the database...

Posted: Mon Jul 05, 2004 3:49 pm
by Kexi
when i open mediamonkey (while the splash screen is still on the screen) it gives me a box saying...

There was a problem querying the database:
42000:[Microsoft][ODBC Microsoft Access Driver] Unknown
Cancel Retry Ignore

Retry brings the same box up over and over
Ignore brings the same box up over and over
Cancle launch the program but brings up a new box saying

Access Violation at address 0055AD65 in module 'Mediamonkey.exe'. Read of address 00000000.

everytime you click ok on this box it just keeps coming up over and over, can't get rid of it.

I have tried completely uninstalling and reinstalling and it does the same thing, I have uninstalled and deleted the folder from program fiels and it still did the same thing after install.

Any ideas would be greatly appreciated.

Thanks,
Kexi

If you need this

Posted: Mon Jul 05, 2004 3:54 pm
by Kexi
dont' know if this is needed or not but i am running Windows XP Home and am using the newest version of mediamonkey downloaded from the site. Program used to work and i loved it, and havn't changed any hardware since and am pretty sure i havn't changed any software

database problem

Posted: Mon Jul 05, 2004 10:01 pm
by rusty
Kexi,

My guess is that you installed or uninstalled some other application that messed with your MS Data Access components.

Hopefully you can fix this by following the steps described in section 3c) of the readme: http://www.mediamonkey.com/sw/readme.txt

-Rusty

Re: database problem

Posted: Thu Jul 08, 2004 2:47 pm
by Kexi
rusty wrote:Kexi,

My guess is that you installed or uninstalled some other application that messed with your MS Data Access components.

Hopefully you can fix this by following the steps described in section 3c) of the readme: http://www.mediamonkey.com/sw/readme.txt

-Rusty
I followed all those steps and it still does it

Data Access problems

Posted: Fri Jul 09, 2004 8:15 am
by rusty
Could you please send me the following information?

1) Please run the version checker tool that is posted to: http://support.microsoft.com/default.aspx?kbid=301202#2 and save the results.

2) Please run the sysinfo utility (Programs | Accessories | System Tools | System Information). Click Action | All Tasks | Save as System Information File (this will take several minutes.

This information would hopefully help get to the bottom of this issue.

-Rusty

Re: Data Access problems

Posted: Fri Jul 09, 2004 10:11 pm
by Kexi
rusty wrote:Could you please send me the following information?

1) Please run the version checker tool that is posted to: http://support.microsoft.com/default.aspx?kbid=301202#2 and save the results.

2) Please run the sysinfo utility (Programs | Accessories | System Tools | System Information). Click Action | All Tasks | Save as System Information File (this will take several minutes.

This information would hopefully help get to the bottom of this issue.

-Rusty
I've got the .xml from cc.exe and the .nfo from the system information tool, what do you want me to do with these?

My CC.exe log...

Posted: Fri Jul 09, 2004 10:21 pm
by Kexi
<closestversion ClosestReleaseMatches=" MDAC 2.8 RTM" ResultsCount="12">
-
<filedetails>
-
<group name="MDAC 2.8 RTM" count="12">
-
<file name="MSADCOR.DLL" dir="%COMMONFILES%\system\msadc\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - Remote Data Services Data Control Resources" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="16384" version="2.80.1022.0"/>
</file>
-
<file name="msado15.dll" dir="%COMMONFILES%\system\ado\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - ActiveX Data Objects" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="512000" version="2.80.1022.0"/>
</file>
-
<file name="MSADOMD.DLL" dir="%COMMONFILES%\system\ado\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - ActiveX Data Objects (Multi-Dimensional)" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="163840" version="2.80.1022.0"/>
</file>
-
<file name="msadrh15.dll" dir="%COMMONFILES%\system\ado\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - ActiveX Data Objects Rowset Helper" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="53248" version="2.80.1022.0"/>
</file>
-
<file name="MSDASC.DLL" dir="%COMMONFILES%\system\ole db\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - OLE DB Service Components Stub" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="4096" version="2.80.1022.0"/>
</file>
-
<file name="MSDASQL.DLL" dir="%COMMONFILES%\system\ole db\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - OLE DB Provider for ODBC Drivers" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="303104" version="2.80.1022.0"/>
</file>
-
<file name="MSDASQLR.DLL" dir="%COMMONFILES%\system\ole db\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - OLE DB Provider for ODBC Drivers Resources" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="16384" version="2.80.1022.0"/>
</file>
-
<file name="OLEDB32.DLL" dir="%COMMONFILES%\system\ole db\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - OLE DB Core Services" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="442368" version="2.80.1022.0"/>
</file>
-
<file name="SQLOLEDB.DLL" dir="%COMMONFILES%\system\ole db\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2000.85.1022.0"/>
<found Description="Microsoft OLE DB Provider for SQL Server" date="02/20/2003" fileVersion="2000.085.1022.00 ((Webdata).030220-1508)" size="503808" version="2000.85.1022.0"/>
</file>
-
<file name="msdart.dll" dir="%SYSTEMDIR%" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - OLE DB Runtime Routines" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="143360" version="2.80.1022.0"/>
</file>
-
<file name="msdaorar.dll" dir="%COMMONFILES%\system\ole db\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.80.1022.0"/>
<found Description="Microsoft Data Access - OLE DB Provider for Oracle Resources" date="02/20/2003" fileVersion="2.80.1022.0 ((Webdata).030220-1508)" size="16384" version="2.80.1022.0"/>
</file>
-
<file name="msorc32r.dll" dir="%SYSTEMDIR%\" CoreFile="Yes">
<release name="MDAC 2.8 RTM" version="2.575.1022.0"/>
<found Description="Microsoft Data Access - ODBC Driver for Oracle Resources" date="02/20/2003" fileVersion="2.575.1022.0 ((Webdata).030220-1508)" size="20480" version="2.575.1022.0"/>
</file>
</group>
-
<group name="UNKNOWN" count="1">
-
<file name="SQLSRV32.DLL" dir="%SYSTEMDIR%\" CoreFile="Yes">
<found Description="Microsoft SQL Server ODBC Driver" date="11/18/2003" fileVersion="2000.085.1025.00 built by: (_sqlbld)" size="401408" version="2000.85.1025.0"/>
</file>
</group>
</filedetails>
</closestversion>

System Info file

Posted: Fri Jul 09, 2004 10:22 pm
by Kexi
still no idea what you want me to do with the system information file, just open it in notepad and paste that in here?

System Info file

Posted: Fri Jul 09, 2004 10:23 pm
by Kexi
nm on last post :-)

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Name SCOODY
System Manufacturer HP Pavilion 05
System Model P9935A-ABA 523W
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~1992 Mhz
BIOS Version/Date Award Software, Inc. 3.02, 08/27/2002
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\System32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.1106 (xpsp1.020828-1920)"
User Name SCOODY\Tim
Time Zone Central Daylight Time
Total Physical Memory 512.00 MB
Available Physical Memory 240.13 MB
Total Virtual Memory 1.69 GB
Available Virtual Memory 1.15 GB
Page File Space 1.20 GB
Page File C:\pagefile.sys

what to do with the files

Posted: Sun Jul 11, 2004 9:36 pm
by rusty
You can e-mail them to support@mediamonkey.com

-thx

Rusty

same problem

Posted: Sun Dec 26, 2004 5:39 pm
by Panos
I have exactly the same problem with Kexi.
Is there a solution ???

Posted: Tue Dec 28, 2004 11:09 am
by Josh
yeah, me to...
I was using MM very successfully up until yesterday when I had to do a complete reinstall on my comp, then reloaded MediaMonkey and now its doin this... Which is very frustrating.
All I wanna do is listen to music :cry: :cry: :cry:

Posted: Tue Dec 28, 2004 4:52 pm
by mockturtle
Try to read readme file and (re-)install MDAC and MS Jet. In case it still doesn't work well for you then, please download the debug version and e-mail me a debug log (as described in bugs forum).

Jiri

Posted: Tue Jan 04, 2005 4:07 pm
by Guest
Hi again,

my stupid question is: how can I reinstall MDAC and MS Jet?
(I have XP pro greek)
:o

(I think that the emoticon says it all !!!!!!)

Panos

Posted: Tue Jan 04, 2005 4:27 pm
by Lowlander
You can find that information in the readme.