Can't log in to support page.

Get answers about using the current release of MediaMonkey for Windows.

Moderator: Gurus

RonSD
Posts: 15
Joined: Fri Sep 14, 2007 6:44 pm

Can't log in to support page.

Post by RonSD » Fri Jun 20, 2008 4:28 pm

I'm trying to submit a support ticket to get an upgrade code for my gold 2.x license, but the support login doesn't recognize my username/password. Is this a catch-22?

Torg
Posts: 3
Joined: Fri Jun 20, 2008 4:29 pm

Re: Can't log in to support page.

Post by Torg » Fri Jun 20, 2008 4:34 pm

I have the same problem.

jiri
Posts: 5395
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: Can't log in to support page.

Post by jiri » Fri Jun 20, 2008 4:45 pm

If you have such a problem, please e-mail me your login name a password, I'll check it out.

Thanks,
Jiri

nohitter151
Posts: 23640
Joined: Wed Aug 09, 2006 10:20 am
Location: NJ, USA
Contact:

Re: Can't log in to support page.

Post by nohitter151 » Fri Jun 20, 2008 5:20 pm

Make sure that you are using your forum username and password, and not your license key username.
MediaMonkey user since 2006
Need help? Got a suggestion? Can't find something?

Please no PMs in reply to a post. Just reply in the thread.

Torg
Posts: 3
Joined: Fri Jun 20, 2008 4:29 pm

Re: Can't log in to support page.

Post by Torg » Fri Jun 20, 2008 5:58 pm

it is the forum username and password.

jiri, I pm'ed you my username and password because I couldn't find your mail address anywhere. it seems to be stuck in my outbox though, so I'm not sure you've recieved the pm.

nohitter151
Posts: 23640
Joined: Wed Aug 09, 2006 10:20 am
Location: NJ, USA
Contact:

Re: Can't log in to support page.

Post by nohitter151 » Fri Jun 20, 2008 6:08 pm

Torg wrote:it is the forum username and password.

jiri, I pm'ed you my username and password because I couldn't find your mail address anywhere. it seems to be stuck in my outbox though, so I'm not sure you've recieved the pm.
It will be in your outbox until Jiri reads it, then it will move to the sent folder.
MediaMonkey user since 2006
Need help? Got a suggestion? Can't find something?

Please no PMs in reply to a post. Just reply in the thread.

Torg
Posts: 3
Joined: Fri Jun 20, 2008 4:29 pm

Re: Can't log in to support page.

Post by Torg » Fri Jun 20, 2008 6:51 pm

oh ... silly me :)

jiri
Posts: 5395
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: Can't log in to support page.

Post by jiri » Sat Jun 21, 2008 5:24 am

Thanks, it's fixed now.

Jiri

Post Reply