MM goes (Not Responding) when I resize Autotag window

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rgatlin
Posts: 21
Joined: Thu Sep 21, 2006 1:18 pm

MM goes (Not Responding) when I resize Autotag window

Post by rgatlin » Mon Feb 20, 2012 11:40 pm

I just installed 4.0.2.1462 on my new pc.
Win7 64 Home premium, amdfx 4100 8 gig.
When I try to resize the Autotag from web window MM will freeze(Not Responding)
on the autotag window. If I click on main MM window it also goes (Not Responding).
If I try and enlarge vertical or horizontal Autotag window MM will hang every time.
I can use the open Autotag window as long as I don't try to move or resize.
The only way out from hang is to end MM from task manager.
Has anyone else seen this???
I sent trouble ticket to MM support so I could attach MM application .DMP file and screen shot.

Gold user for many years.

Thanks Richard

nohitter151
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Location: NJ, USA
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Re: MM goes (Not Responding) when I resize Autotag window

Post by nohitter151 » Tue Feb 21, 2012 10:53 am

This is an old bug from MM3, are you sure that you are using v4?
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rgatlin
Posts: 21
Joined: Thu Sep 21, 2006 1:18 pm

Re: MM goes (Not Responding) when I resize Autotag window

Post by rgatlin » Tue Feb 21, 2012 10:50 pm

When I click help>about> says 4.0.2.1462

Lowlander
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Location: MediaMonkey 5

Re: MM goes (Not Responding) when I resize Autotag window

Post by Lowlander » Tue Feb 21, 2012 10:59 pm

What version of Internet Explorer is installed? I've not seen this reported on MediaMonkey 4, but this was an issue in some versions of MediaMonkey 3.
Lowlander (MediaMonkey user since 2003)

rgatlin
Posts: 21
Joined: Thu Sep 21, 2006 1:18 pm

Re: MM goes (Not Responding) when I resize Autotag window

Post by rgatlin » Wed Feb 22, 2012 9:02 pm

I have ie 9 loaded on new system. I never use it.. I use Firefox 10.0.2.
I opened Autotag window last night and MM froze as soon as I opened it??
Sometimes I can open and as long as I don't re-size its okay. I really liked
the autotag feature being fixed in 4.0.. I had been waiting on loading 4.0
until I got my new computer. I guess I probably will have to try 3.25 if I
can't get 4 to work :-(

rgatlin
Posts: 21
Joined: Thu Sep 21, 2006 1:18 pm

Re: MM goes (Not Responding) when I resize Autotag window

Post by rgatlin » Wed Feb 22, 2012 9:03 pm

Thanks Lowlander for responding..

Lowlander
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Location: MediaMonkey 5

Re: MM goes (Not Responding) when I resize Autotag window

Post by Lowlander » Thu Feb 23, 2012 12:42 am

That's really strange as this isn't a known issue in MediaMonkey 4, but a known issue for certain MediaMonkey 3 releases. You should try installing 4.0.3 which is the latest release and if that fails send a debug log (step 4b) to support: http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69
Lowlander (MediaMonkey user since 2003)

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