Password log in / previous account holder

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Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 3:05 pm

Greetings!
A few weeks back, after a LONG break in using Media Monkey, I downloaded the latest version, per the Media Monkey recommendation.

Fast forward a few weeks, I'm traveling in South America, and try to use Media Monkey, (where I've used it before), and I get the display page like I am a "new user", and when I scroll on through, I see a banner page that reads "Media Wiki", ( ? ), where I attempt to "log in".

No dice.
I reset my password, ( which I need to somehow change, from the one you sent!), still no dice, but I can use it to log into the forum, to seek advice.

I am a "gold" account holder, and I can submit to ya' any possible e-mail addys I may have used to set up my account long ago.

Please help!

I usually just click on the Media Monkey icon, and go to town!

Help this old, tech challenged guy out, Please!

Thanks!
Buckchussey
 
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Re: Password log in / previous account holder

Postby Lowlander » Thu Nov 17, 2016 3:13 pm

Sounds like you saw the Welcome screen which is displayed on first install as well as updates.

Help > About will show what License you're using. If you had Gold before any updates should maintain it.
Lowlander (MediaMonkey user since 2003)
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Re: Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 3:19 pm

Tech challenged, remember....;)
"Help>about"......Located on the "welcome" screen?
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Re: Password log in / previous account holder

Postby Lowlander » Thu Nov 17, 2016 3:23 pm

No, in the main menu in MediaMonkey.
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Re: Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 3:30 pm

Got it!
Showing "standard edition, unregistered"

How can I go about "recovering" my previous account?
I can provide the e-mail addys to which it may have attached to.

Might this be an "admin" function?

Thanks!
Buckchussey
 
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Re: Password log in / previous account holder

Postby Lowlander » Thu Nov 17, 2016 3:52 pm

Lowlander (MediaMonkey user since 2003)
Lowlander
 
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Re: Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 4:03 pm

Thanks.

It tells me to "log in" using the login I used before as a "commerce ID customer"........

I'm a "customer" of theirs?
Never been to the site, that I recall...........It was "long ago".

Same log in as here, perhaps?

If so, how do I change my password "here", before I go "there", and will it be the same "there" as well?

I ask this, 'cause I used the MediaMonkey generated password, re: "forgot password", to log in today.

Thank you for your patience, Lowlander!
Buckchussey
 
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Re: Password log in / previous account holder

Postby Lowlander » Thu Nov 17, 2016 4:15 pm

Likely, you likely purchased MediaMonkey from one of the 3 providers listed there and that would be an independent login (account) from MediaMonkey.

If you can't retrieve your License on your own you can contact Support and provide as many details about the order as possible. Best would be Order Number (check old emails), and otherwise Name, Date of Purchase (range if exact date is unknown) and email (if unsure provide all that may have been used) used for purchase: http://www.mediamonkey.com/support/inde ... ets/Submit
Lowlander (MediaMonkey user since 2003)
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Re: Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 4:21 pm

Thanks!

Now, BEFORE I go there.........Password change here, as I copied and pasted from "forgot password" retrieval.

How do I do it, Por Favor?
Buckchussey
 
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Re: Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 4:28 pm

Yup.
"Invalid user name or password" !
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Re: Password log in / previous account holder

Postby Lowlander » Thu Nov 17, 2016 5:05 pm

Support and Forum use the same account. You may have to logout of the forum to access Support.

Change Password here: ucp.php?i=profile&mode=reg_details
Lowlander (MediaMonkey user since 2003)
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Re: Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 5:12 pm

Sigh....................

""""You did not enter your current password."""""

It didn't ask for one, only the "new" one and "confirm" new one!


Edit: Technology is out to get me! :o
Buckchussey
 
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Re: Password log in / previous account holder

Postby Lowlander » Thu Nov 17, 2016 5:20 pm

Current Password is last field on that page.
Lowlander (MediaMonkey user since 2003)
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Re: Password log in / previous account holder

Postby Buckchussey » Thu Nov 17, 2016 5:23 pm

"Current password" is the one generated by M/M..........Just copy and paste it again?
Will it still be "valid"?


Edit:



""""Current password:
You must enter your current password if you wish to alter your email address or username.""""


I'm not changing either.

Double edit: I took a chance, and it took!
Now for more "support"!
Thanks again!
Buckchussey
 
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Re: Password log in / previous account holder

Postby JaceKiwi » Fri Dec 22, 2017 10:27 pm

can not change password: Tried your link and it appeared that the change took. However, I still have to login with the password that Mediamonkey generated!
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