Some .m4a Files Not Playing

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DR593
Posts: 3
Joined: Tue Nov 28, 2017 12:09 am

Some .m4a Files Not Playing

Post by DR593 » Tue Nov 28, 2017 12:43 am

Alright so I have noticed that SOME .m4a files are not playing. Not all of them, only some.

For example I have 1 song in a folder with others from the same album. They are all .m4a, and there are working files that are both larger and smaller than the song that is not playing. It plays fine in other programs. There are others, as well, that won't play.

I have tried looking this up, but all of the answers I'm finding are from years ago. I have the latest version of MMW, free version. I have also copied the following files in to the MMW installation folder, just in case it helped (because it was suggested for an older version):

WMVCORE.DLL
WMVDECOD,DLL

Any help would be greatly appreciated! Thanks!

Peke
Posts: 11279
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
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Re: Some .m4a Files Not Playing

Post by Peke » Fri Dec 01, 2017 5:01 am

Hi,
Can you please open support ticket (same login credentials as forum) and send us one non playing file.
Best regards,
Pavle
MediaMonkey lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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DR593
Posts: 3
Joined: Tue Nov 28, 2017 12:09 am

Re: Some .m4a Files Not Playing

Post by DR593 » Fri Dec 01, 2017 10:10 pm

I'll do that right away, thanks!

DR593
Posts: 3
Joined: Tue Nov 28, 2017 12:09 am

Re: Some .m4a Files Not Playing

Post by DR593 » Fri Dec 01, 2017 10:14 pm

Peke wrote:Hi,
Can you please open support ticket (same login credentials as forum) and send us one non playing file.

So I just tried to do that and got these 2 errors:

"We encountered a problem (cross-site request forgery detected); please try again"

"Sorry, we encountered a problem (invalid department). Please start over."

Lowlander
Posts: 44883
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Some .m4a Files Not Playing

Post by Lowlander » Fri Dec 01, 2017 10:35 pm

File might be too big. Upload to a file sharing like Dropbox and include link to file in Support Ticket.

See: http://www.mediamonkey.com/support/inde ... t-web-site
Lowlander (MediaMonkey user since 2003)

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