Loging A Report Ticket Fails

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Loging A Report Ticket Fails

Postby Guest » Wed Nov 29, 2017 9:52 am

I am trying to log a report ticket but the process fails. I have tried both FireFox and Chrome but get the same error.

Here is a screen shot of the error.

A zip file containing my bug report and associated files is here.
Guest
 

Re: Loging A Report Ticket Fails

Postby Lowlander » Wed Nov 29, 2017 10:58 am

The attachment is probably too large. Put a link in your message instead and it will probably work (screenshot doesn't show Support error).
Lowlander (MediaMonkey user since 2003)
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Re: Loging A Report Ticket Fails

Postby PeterCM » Thu Nov 30, 2017 1:05 am

Sorry for not being logged in when I posted. I logged in but think my session cookie got deleted and I didn't notice it.

Here is the link to the site error message.

I will try logging a ticket without ataching the MP3 file.
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Re: Loging A Report Ticket Fails

Postby PeterCM » Thu Nov 30, 2017 1:27 am

Logging a support ticket without an attached file succedes.

I think putting a message on the site stating a maximum file size for an attachment would be a good idea.
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