Media Monkey fails to start WinX

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Horus
Posts: 5
Joined: Sun Mar 04, 2018 4:46 pm

Media Monkey fails to start WinX

Post by Horus » Sun Mar 04, 2018 4:52 pm

Hi all, when I click on MM the splash screen shows and then nothing. MM is not in processes so it is failing to start altogether. Please help this is a dire need as I am forced to use Wind'ohs Media Player. YUCK!

Thank you guys.

Lowlander
Posts: 45062
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Media Monkey fails to start WinX

Post by Lowlander » Sun Mar 04, 2018 4:56 pm

Which version of MediaMonkey and have you tried reinstalling MediaMonkey?
Lowlander (MediaMonkey user since 2003)

Horus
Posts: 5
Joined: Sun Mar 04, 2018 4:46 pm

Re: Media Monkey fails to start WinX

Post by Horus » Mon Mar 05, 2018 6:45 am

Lowlander wrote:Which version of MediaMonkey and have you tried reinstalling MediaMonkey?
As it does not start I hope that the version number is correct via MM Properties as 4.1.20.1864. I have uninstalled, reinstalled, tried the alpha as well. None of them get past the splash screen.

Thank you for any help forth coming.

Horus
Posts: 5
Joined: Sun Mar 04, 2018 4:46 pm

Re: Media Monkey fails to start WinX

Post by Horus » Mon Mar 05, 2018 10:00 am

Well I have reinstalled a fresh vanilla copy of windows and the problem still exists. Media Monkey will not start. All my other media software seem to be fine. PLEASE HELP I DO NOT WANT TO USE WINDOWS MEDIA PLAYER! :•(

Lowlander
Posts: 45062
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Media Monkey fails to start WinX

Post by Lowlander » Mon Mar 05, 2018 12:12 pm

Install as a Portable Install (select option in installer) into a different folder (like C:\TempMonkey\). Does that copy start?
Lowlander (MediaMonkey user since 2003)

Horus
Posts: 5
Joined: Sun Mar 04, 2018 4:46 pm

Re: Media Monkey fails to start WinX

Post by Horus » Mon Mar 05, 2018 6:44 pm

Lowlander wrote:Install as a Portable Install (select option in installer) into a different folder (like C:\TempMonkey\). Does that copy start?
That worked perfectly. Would you know why the normal installation process fails and if the portable version is as functional?

Thank you very much for your help.

Lowlander
Posts: 45062
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Media Monkey fails to start WinX

Post by Lowlander » Mon Mar 05, 2018 6:46 pm

Is the installation that fails new? It could be a database corruption or an Addon that is causing problems.
Lowlander (MediaMonkey user since 2003)

Horus
Posts: 5
Joined: Sun Mar 04, 2018 4:46 pm

Re: Media Monkey fails to start WinX

Post by Horus » Tue Mar 06, 2018 5:16 am

Everything is newly installed OS, drivers, software and no addons have been used (I've never really looked into them as I use MM as more of a shuffle music player).

Thank you once again for all your help.

Lowlander
Posts: 45062
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Media Monkey fails to start WinX

Post by Lowlander » Tue Mar 06, 2018 12:33 pm

That is odd. A debug log (step 4b) would show why this happens, attach it to a Support Ticket: http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=69
Lowlander (MediaMonkey user since 2003)

Jukebox
Posts: 14
Joined: Thu Nov 13, 2008 9:45 am

Re: Media Monkey fails to start WinX

Post by Jukebox » Thu Mar 08, 2018 8:11 am

I'm having a similar problem. MediaMonkey (latest version) now refuses to fully start up on my laptop. If I open the task manager I can see it listed in currently running processes, using between 40 & 60% of the CPU, but it never gets any further. I don't see a splash screen because I think I tuned that off.
The only thing that has changed since it last worked a few hours ago is that I allowed the free version of IObit's Smart Defrag to update. I am currently using system restore to reset my computer to before I ran that update. I shall report back soon.

Update: System Restore failed, claiming that Windows couldn't access a file, so I tried again with Windows defender disabled, with the same result. I am now trying an earlier restore point, the only one left that won't cause too much disruption.

Jukebox
Posts: 14
Joined: Thu Nov 13, 2008 9:45 am

Re: Media Monkey fails to start WinX

Post by Jukebox » Thu Mar 08, 2018 2:44 pm

So this is odd. The System Restore failed again, so just for the hell of it I clicked the icon to launch MediaMonkey again.
Nothing happened as before, but this time I just left it. After a very, very long time (well over an hour I think), a box appeared asking me if I wanted to allow MediaMonkey to change my Windows settings. I clicked yes & the program then launched as normal. I closed it down & clicked the icon again & it opened fine. Just to be sure, I closed it again, rebooted & then releaunched it, again with no problem.
I have no clear idea what caused that temporary problem.

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