Unable to play m4a files

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Martin101
Posts: 3
Joined: Sun Mar 25, 2018 3:03 pm

Unable to play m4a files

Post by Martin101 » Sun Mar 25, 2018 3:17 pm

Dear All, I have just downloaded and purchased MM gold. My m4a files appear on the database but MM does not play them. I have Windows 10 and have installed the codec pack for good measure, but to no avail. Any advice would be appreciated.

Blomi
Posts: 52
Joined: Wed Jan 12, 2011 9:28 am

Re: Unable to play m4a files

Post by Blomi » Sun Mar 25, 2018 3:25 pm

Same situation as mine. I don't understand why this happens. Hopefully we both get a quick help.
MMA, always currently beta
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Windows 10

Peke
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Location: Serbia
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Re: Unable to play m4a files

Post by Peke » Sun Mar 25, 2018 7:40 pm

Hi,
I had not seen/observed such issues. Just tested and have no issues to play M4A format.
Can you please open support ticket and along with Sample file create debug log as explained here https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Best regards,
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Lowlander
Posts: 44884
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to play m4a files

Post by Lowlander » Mon Mar 26, 2018 11:58 am

Lowlander (MediaMonkey user since 2003)

Martin101
Posts: 3
Joined: Sun Mar 25, 2018 3:03 pm

Re: Unable to play m4a files

Post by Martin101 » Wed Mar 28, 2018 12:08 pm

Thank you for your replies.

Peke: I have installed the debug version as requested in your link. However, no debug log is generated. Instead, when I attempt to play an m4a file MM skips over the track and moves on to the next until it finds one it can play. As regards a support ticket, please advise how I open one and I will happily do this.

Lowlander: Thank you for the link. This, however, states that MM4 supports m4a files. I already have MM4 installed.

I'd be grateful for your further advice.
Regards,
Martin

Lowlander
Posts: 44884
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to play m4a files

Post by Lowlander » Wed Mar 28, 2018 1:05 pm

You need to run DBGView to capture a log. This needs to be attached to a Support Ticket as per instructions: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Lowlander (MediaMonkey user since 2003)

Martin101
Posts: 3
Joined: Sun Mar 25, 2018 3:03 pm

Re: Unable to play m4a files

Post by Martin101 » Sat Mar 31, 2018 3:37 pm

Thanks for the reply. I'm pleased to say, however, that I have been able to resolve the problem. I re-scanned manually selecting the folders in which the files reside and MM now plays them.
Regards,
Martin

wysefamily
Posts: 1
Joined: Fri Apr 13, 2018 2:34 pm

Re: Unable to play m4a files

Post by wysefamily » Mon Apr 16, 2018 5:56 pm

Peke wrote:Hi,
I had not seen/observed such issues. Just tested and have no issues to play M4A format.
Can you please open support ticket and along with Sample file create debug log as explained here https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Peke, I am having the same issue. MM4 Gold with MM Codec pack. Windows 10. M4A files were all ripped from the original CD's and reside on a NAS on my network. Did you ever figure out what caused Martin101's problem?

Lowlander
Posts: 44884
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to play m4a files

Post by Lowlander » Tue Apr 17, 2018 11:06 am

Play a file from Explorer with MediaMonkey, does it fail? Do you get an error message? Which version of MediaMonkey?
Lowlander (MediaMonkey user since 2003)

happynumbernine
Posts: 1
Joined: Mon Jul 16, 2018 9:23 pm

Re: Unable to play m4a files

Post by happynumbernine » Mon Jul 23, 2018 7:40 pm

I have exactly the same problem. Files ripped from CD by iTunes in .m4a format. I have installed the codec pack and purchased MediaMonkey Gold (version 4.1.21.1875 installed). Files WILL play in MM when selected from Windows Explorer, but NOT when I try to play them directly in MM - I get message that MM is unable to decode this format. Help!!

Lowlander
Posts: 44884
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Unable to play m4a files

Post by Lowlander » Mon Jul 23, 2018 8:17 pm

Capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=1&t=69
Lowlander (MediaMonkey user since 2003)

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