MediaMonkey 4.1.1.1703 false positive from Norton AV

Get answers about using MediaMonkey 4 for Windows.

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rusty
Posts: 8419
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

MediaMonkey 4.1.1.1703 false positive from Norton AV

Post by rusty »

Hi,

As of Friday, Symantec/Norton antivirus began reporting MediaMonkey 4.1.1.1703 as testing positive for a virus/trojan. This note is just to let you know that:

a) We've verified that the version of MediaMonkey on our site corresponds to the version of MediaMonkey that was released a couple of weeks ago--i.e. it hasn't been tampered with. The MD5 checksum for the mediamonkey 4.1.1.1703 setup file is: 698d0ae16fa03cb3f900edeedd674eec

b) We've tested the build against Avast and other AV engines to confirm that there's no virus.

c) We've filed a false positive report with Norton/Symantec, so hopefully they'll fix this shortly.

-Rusty

UPDATE: On Sat. 5/12 5am Norton confirmed that they agree that this is a false positive and that the issue will be resolved in their next virus definition update.
popsmike
Posts: 174
Joined: Thu Oct 05, 2006 11:02 am
Location: Hull,UK

Re: MediaMonkey 4.1.1.1703 false positive from Norton AV

Post by popsmike »

https://www.dropbox.com/sh/xczi9a6iaeipyr5/mLF4gRMvHv

As of Friday 11/04/2014 at 21:50 this seems to be ok.
SexPistol
Posts: 1
Joined: Thu Feb 27, 2014 9:58 am

Re: MediaMonkey 4.1.1.1703 false positive from Norton AV

Post by SexPistol »

That's reassuring. Thought the Media Monkey Castle had fallen!

Thanks for the update Rusty
Barry18025
Posts: 1
Joined: Sat Nov 19, 2011 3:30 pm

Re: MediaMonkey 4.1.1.1703 false positive from Norton AV

Post by Barry18025 »

:D The fix works - Thanks
bjrnfs

Install blocked by Norton

Post by bjrnfs »

Hi,

This problem occured to me again when installing 4.1 version.
bjrnfs
Posts: 1
Joined: Sun Apr 27, 2014 8:17 am

Re: MediaMonkey 4.1.1.1703 false positive from Norton AV

Post by bjrnfs »

The fix did not work for me. Both windows and Norton are blocking the download. I cannot update to version 4.1 :(
Lowlander
Posts: 56574
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: MediaMonkey 4.1.1.1703 false positive from Norton AV

Post by Lowlander »

Keep updating Norton!

You could also try re-downloading (clear browser cache first) and see if that is allowed by Norton.
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