Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

Moderator: Gurus

tdavey
Posts: 10
Joined: Sun Jun 07, 2015 5:14 pm
Location: New York NY USA
Contact:

Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by tdavey » Tue Sep 04, 2018 9:22 pm

Hello everybody,

MediaMonkey cannot recognize that iTunes is installed on my Windows 10 system. When I start MediaMonkey, it displays the following message:

"An iPhone/iPad/iPod connection was detected. Please install iTunes in order to sync this device with MediaMonkey."

Except for its inability to sync with my iPhone, MediaMonkey is running well on my new Windows 10 machine. My MediaMonkey Library, mainly consisting of classical music, holds 28,403 files requiring 233.8 GB of disk space.

Details of my PC's environment include:

1. A new Windows 10 computer, with freshly installed and current versions of MediaMonkey (4.1.21) and iTunes for Windows (12.8.0).

2. A iPhone 6s connected via USB, with the current version of iOS (11.4.1).

3. The iPhone is detected correctly by Windows and iTunes. I can sync the iPhone with iTunes, for instance, and browse the iPhone's file system with file manager applications.

What else do I need to do to enable MediaMonkey to recognize that iTunes is installed, so that I can sync music from MediaMonkey?

Many thanks,
Tom Davey
============================
Tom Davey
New York NY USA
Classical music lover
See my list of desert island discs at http://www.tomdavey.com

Lowlander
Posts: 45080
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by Lowlander » Wed Sep 05, 2018 10:14 am

Is iTunes installed in the default location or a custom location? Have you tried reinstalling iTunes?
Lowlander (MediaMonkey user since 2003)

davidhill001

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by davidhill001 » Fri Sep 07, 2018 5:46 am

I had the same problem, it will probably be because you installed it from the Windows Store as it installs it into a different location.

You must download the .exe installer from apple .com/itunes/download/ instead.

tdavey
Posts: 10
Joined: Sun Jun 07, 2015 5:14 pm
Location: New York NY USA
Contact:

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by tdavey » Sun Sep 09, 2018 8:37 am

Thank you, davidhill001. You are exactly right. I had originally installed iTunes as a Windows 10 "app" from the Microsoft Store.

So I uninstalled the iTunes app, and then re-installed iTunes as a traditional Windows ".exe" program by downloading the installation binary file "iTunes64Setup.exe" directly from Apple. Everything is back to normal now.

Thanks all!
============================
Tom Davey
New York NY USA
Classical music lover
See my list of desert island discs at http://www.tomdavey.com

Dave Watkins
Posts: 1
Joined: Sun Nov 18, 2018 3:00 am

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by Dave Watkins » Sun Nov 18, 2018 3:11 am

Hi

I have the exact same message on my Windows 10 Pro (Version 1803) 64 bit Lenovo laptop purchased April 2018 :

An iPhone/iPod/iPad connection was detected Please install Tunes in order to sync this device with MediaMonkey

I have tried uninstalling iTunes and going to Apple to download it, but the Apple download section just re-directs me to Microsoft so there is no way I can download direct from Apple.

I am based in the UK so am always take to this Apple site when I search "download itunes from apple direct":

https://www.apple.com/uk/itunes/download/

Thanks for any help you can offer.

Dave Watkins

Peke
Posts: 11449
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by Peke » Sun Nov 18, 2018 8:57 am

Hi,
try to download 32-bit version and uninstall x64
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add Images to forum

Lowlander
Posts: 45080
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by Lowlander » Mon Nov 19, 2018 4:09 pm

You need to use the looking for other versions > Windows section a little lower on the page to get the full desktop version made available for download, instead of the Windows Store version.
Lowlander (MediaMonkey user since 2003)

MoltresRider
Posts: 1
Joined: Thu Dec 06, 2018 4:07 pm

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by MoltresRider » Thu Dec 06, 2018 4:18 pm

I am having the SAME problem as the OP! SAME error message, except I am running Windows 7 so iTunes is definitely NOT installed as a store app! I downloaded the iTunes installer a long time ago and have been using it for Media Monkey sync for over a year. Just today, I started getting that error message despite the fact that iTunes is DEFINITELY installed and NOT as a store app.

So the answer does not apply to my case!

Lowlander
Posts: 45080
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error message: "Please install iTunes in order to sync this device with MediaMonkey."

Post by Lowlander » Thu Dec 06, 2018 4:53 pm

Have you run iTunes since you saw that error?
Lowlander (MediaMonkey user since 2003)

Post Reply