Cannot sync Creative Zen Vision:M 60GB

BrandonK · Post by **BrandonK** » Sat May 10, 2008 10:44 am

Media Monkey will no longer sync tracks to the player. This was working fine; now... not at all.

Thanks in advance for your help.

SYMPTOMS:
- MTP Device node is visible and navigable in Music Explorer Tree.
- Right click MTP Player node > Auto-sync
- A task bar shows up at the bottom of the screen with "Synchronizing MTP Device: (Preparing list of tracks)", and disappears in less than 1 second
- No content on the player is changed

SETUP:
Windows XP SP2
Media Monkey 3.0.2.1134
Creative ZEN Vision:M 60GB as MTP Device

In the device properties window ("Device Profile: MTP Device"):
- Auto-Sync list tab > Music tab
The proper folder under "Location" is checked. All music sub-folders are checked.

- Auto-Sync list tab > Playlists tab
All desired playlists are checked

- Device configuration tab
Sync tracks to: \Music\<Artist> - <Album> - <Track#> - <Title>
I've tried about every possible option here; none work.
- Music\<Artist>\<Album>\<Track#> - <Title>
- \Music\<Artist>\<Album>\<Track#> - <Title>
- <Artist>\<Album>\<Track#> - <Title>
- \<Artist>\<Album>\<Track#> - <Title>

Copy playlists: tried both checked and unchecked
Destination directory: \My Playlists\

BrandonK · Post by **BrandonK** » Sat May 10, 2008 10:58 am

If I right click a single playlist in the Music Explorer Tree and select Send To > MTP Player, the playlist and all files in the playlist are copied over.

This is the behavior I was expecting from Auto-sync.

nynaevelan · Post by **nynaevelan** » Sat May 10, 2008 11:38 am

Brandon:

I had a similar problem, what I did was delete the device from the Audio/Devices section, closed MM, restarted and then went in a reset up the configuration.

Nyn

BrandonK · Post by **BrandonK** » Sat May 10, 2008 4:09 pm

nynaevelan wrote:I had a similar problem, what I did was delete the device from the Audio/Devices section, closed MM, restarted and then went in a reset up the configuration.

Thanks for your reply. Unfortunately, your suggestion did not work. I'm still experiencing the same behavior.

Here's what I did:

- Closed MediaMonkey
- Connected player to computer
- Using Windows Explorer, deleted all files in Music folder
- Disconnected player, then hit Reset on player

- Started MediaMonkey
- Deleted MTP Device from Tools menu > Options > Portable/Audio Devices

- Connected player
- Confirmed appearance of MTP Device node in Music Explorer Tree
- Clicked Tools menu > Options > Portable/Audio Devices > MTP Device > Configure
--- Auto-Sync list tab
------ Music tab: Selected 1 File location (3122 files, 21.6 GB)
------ Playlists tab: Selected 38 playlists
--- Auto-Sync options tab
------ Auto-Sync as soon as the device is connected: checked
------ Delete Tracks that aren't on Auto-Sync list: checked
------ Confirm deletion: unchecked
--- Device configuration tab
------ Left default sync path: \Music\<Album Artist>\<Album>\<Title>
------ Copy playlists: checked
------ Changed destination directory to \My Playlists\
(I think this is specific to Zen Vision:M player)

- Disconnected player
- Reconnected player

nynaevelan · Post by **nynaevelan** » Sat May 10, 2008 6:45 pm

Nothing is syncing, no playlists or tracks during autosync???

Nyn

BrandonK · Post by **BrandonK** » Sat May 10, 2008 7:16 pm

Nothing is syncing. The task bar at the bottom of the window shows "Synchronizing MTP Device: (Preparing list of tracks)" for less than one second, then disappears. Afterwards, the player is in the same state as before

It would be nice if the Media Monkey software gave me something more to go on, instead of a failing silently. Any idea how I might debug this?

nynaevelan · Post by **nynaevelan** » Sat May 10, 2008 7:24 pm

Refer to this post by Rusty.

Nyn

BrandonK · Post by **BrandonK** » Sun May 11, 2008 7:18 am

nynaevelan wrote:Refer to this post by Rusty.

Not sure that was the link you meant to post.

nynaevelan · Post by **nynaevelan** » Sun May 11, 2008 8:52 am

You're right my copy must not have taken. here's the correct link.

Nyn

BrandonK · Post by **BrandonK** » Sun May 11, 2008 12:13 pm

Thanks for the link. I created a synchronization log as suggested by your link, and have sent it to support@mediamonkey.com. I'll report back as to what happens.

BrandonK · Post by **BrandonK** » Sun May 11, 2008 6:09 pm

SOLUTION: Upgraded to 3.0.3.1170

In 3.0.3.1170, auto-sync works as expected.

Hate to admit it, but it appears this problem was self-inflicted. I *think* I was originally running MediaMonkey 3.0.3.1140. However, I upgraded several software apps on my laptop recently, and I (must have) unintentionally installed MediaMonkey 3.0.2.1134. Hence why this was "working fine" but then broke.

Thanks to nynaevelan for your help debugging!

nynaevelan · Post by **nynaevelan** » Sun May 11, 2008 6:15 pm

BrandonK wrote:Hate to admit it, but it appears this problem was self-inflicted..

Don't you just hate when that happens?

Trust me, it's happened to me too many times to count, hence my obsession with backups.

Nyn

Guest · Post by **Guest** » Fri May 16, 2008 10:26 am

This may be a bit off the subject, but when you guys hook up your ZVM can you browse the player by: genre, arist, album, etc.? Basically can you browse by tag info? This is the only reason why I don't use MM, because when I plug it in, i can only browse by folder.

BrandonK · Post by **BrandonK** » Fri May 16, 2008 11:06 am

That's probably a limitation of the MTP interface to the ZVM.

I use the ZVM player as a mirror for the music on a laptop, mostly for use in my car. All of the playlists on the ZVM originated from MediaMonkey, so whenever I'm in front of the laptop I just play the original MediaMonkey playlist.

nynaevelan · Post by **nynaevelan** » Fri May 16, 2008 11:07 am

I can browse by folder and because my music is on my player by genre, I have that option also, but if either of those two do not meet my needs, I use Windows Explorer. But is very rare that I do any browsing on my player in any mode except by genre or playlist.

For me, my player needs are very simple. I want to be able to

1. sync from MM to my player in the folder structure I want
2. sync using autosync or manual sync and have all my playlists remain intact.
3. sync music and playlists from my player to MM
4. it would be nice to one day be able to use MM to sync my videos but for now I prefer to keep my videos outside of MM. (it is hard enough trying to keep my audio files intact without confusing the issue with video files). Although when MM introduces that functionality I will most likely just have a secondary installation of MM for videos. Although this could be accomplished using filters, I already have too many filters for my audio files without adding more for video files.

I don't use any of the other features for my Zen, such as deleting, converting or rating on the Zen itself.

Nyn