MM doesn't acknowledge MicroSD card immediately

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Dan33185
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MM doesn't acknowledge MicroSD card immediately

Post by Dan33185 » Wed Apr 20, 2016 8:35 pm

This has been a problem for a while, but it's just really gotten annoying lately. If MM is already open and I insert a Micro SD card, MM refuses to show it in the drop down menu. If I close MM and open it again, the Micro SD card shows up just fine. Not sure if this is expected behavior or not, just seems very odd.

Lowlander
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Lowlander » Thu Apr 21, 2016 10:07 am

Which version of MediaMonkey and does Windows have a delay in recognizing it in Explorer?
Lowlander (MediaMonkey user since 2003)

Dan33185
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Dan33185 » Thu Apr 21, 2016 9:34 pm

MM 4.1.12.1787. It shows up in explorer within seconds of inserting the card, I could have MM open for hours and it won't see it. Once I close and re-open MM though, it sees it fine.

Lowlander
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Lowlander » Fri Apr 22, 2016 10:15 am

Capture it in a debug log (step 4b) and send it to support: http://www.mediamonkey.com/forum/viewto ... f=12&t=341
Lowlander (MediaMonkey user since 2003)

Dan33185
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Dan33185 » Sun Apr 24, 2016 11:54 am

I sent a debug log to support, just wanted to make sure it was received.

Dan33185
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Dan33185 » Sat Jun 25, 2016 8:55 am

Well, now it won't recognize my MicroSD card at all, no matter how many times I unplug it, restart MM, etc. Using most recent beta.

Lowlander
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Lowlander » Mon Jun 27, 2016 1:13 pm

Did you open a support ticket and attach a log? If so you should've heard back.
Lowlander (MediaMonkey user since 2003)

Peke
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Peke » Mon Jun 27, 2016 5:19 pm

Please update to 4.1.13 as there is number of fixes regarding SD card detection. Also check profiles for disabled ones.
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MediaMonkey Team lead QA/Tech Support guru
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Dan33185
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Dan33185 » Mon Jun 27, 2016 8:40 pm

Lowlander wrote:Did you open a support ticket and attach a log? If so you should've heard back.
I did at the time of the original post, not for the most recent one. I went through and deleted all profiles that I could and reinstalled and that worked. I'm still having the problem of having to close MMW and reopen it to acknowledge that it's there though.

Dan33185
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Dan33185 » Wed Jun 29, 2016 7:58 pm

Ok, now I'm back to it not being recognized at all. I'm going to attach the debug log here as well as send it to help desk to avoid it getting overlooked

http://pastebin.com/VfVM3Mnp
Ticket ID #QQU-824-67392
Last edited by Peke on Mon Jul 04, 2016 3:37 pm, edited 1 time in total.
Reason: Removed personal data

Peke
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Re: MM doesn't acknowledge MicroSD card immediately

Post by Peke » Mon Jul 04, 2016 2:26 pm

Log File do not show any abnormality.

Can you make screenshot of MMW and of Windows Explorer where it is clearly seen that Card is not recognized in MMW and is seen in Explorer.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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