iPhone iOS 10 not recognized in MMW [#13677]

Get answers about syncing the current release of MediaMonkey with iPods and other devices.

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Lowlander
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Re: iPhone iOS 10

Post by Lowlander » Sat Sep 24, 2016 2:08 pm

Do Windows and iTunes recognize it and have you made sure it isn't disabled under Tools > Options > Portable Device Sync in MediaMonkey?
Lowlander (MediaMonkey user since 2003)

Ludek
Posts: 3376
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Re: iPhone iOS 10

Post by Ludek » Sun Sep 25, 2016 7:23 am

goke313 wrote:Mediamonkey does not recognize my iphone....not able to sync

Mediamonkey 4.1.14.1811
iOS 10.0.2
iTunes 12.5.1.21
Windows 7 pro 64-bit
Hi goke313,

Isn't this the same issue as Crzcat had?
i.e. removing the 32-bit version:
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll

If removing the file doesn't solve your issue then please generate debug log (step 4b here: http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341 ) and attach a link to it or send it to eSupport

And as Lowlander wrote be sure that iTunes 12.5.1.21 recognizes it and it isn't disabled under Tools > Options > Portable Device Sync in MediaMonkey

crzkat
Posts: 11
Joined: Sat Aug 02, 2008 1:43 am

Re: iPhone iOS 10

Post by crzkat » Sun Sep 25, 2016 3:24 pm

Ludek wrote:
goke313 wrote:Mediamonkey does not recognize my iphone....not able to sync

Mediamonkey 4.1.14.1811
iOS 10.0.2
iTunes 12.5.1.21
Windows 7 pro 64-bit
Hi goke313,

Isn't this the same issue as Crzcat had?
i.e. removing the 32-bit version:
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll

If removing the file doesn't solve your issue then please generate debug log (step 4b here: http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341 ) and attach a link to it or send it to eSupport

And as Lowlander wrote be sure that iTunes 12.5.1.21 recognizes it and it isn't disabled under Tools > Options > Portable Device Sync in MediaMonkey
I was still having difficulty getting MMW to synch with my iPhone it synced a few tunes, anf started giving me "unable to sync with.. messages. Based on what had occurred originally with my phone not being recognized because of the previous 32 bit iTunes installation, i went and checked for other 32 bit iTunes software. I discovered that you need to get rid of the 32 bit Bonjour service and replace it with 64 bit Bonjour. Now it's working great.

teeters,

Re: iPhone iOS 10

Post by teeters, » Sun Sep 25, 2016 4:03 pm

I have the same problem and have tried things listed above and still cannot sync to MM.

I'm running MM 4.1.14.1811. Originally, after OS 10 update, iTunes still recognized my phone. But MM threw up the error. I updated iTunes to the newest version and got rid of the error, but MM still does not see my phone. iTunes no longer sees it either. I've tried going back to the old version of iTunes and everything, but cannot get iTunes or MM to recognize my phone. Any suggestions? (I have an iPhone 5s if that makes a difference)

Peke
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Re: iPhone iOS 10

Post by Peke » Sun Sep 25, 2016 5:05 pm

Hi,
Borrow different cable, do complete cleanup of Apple/iTunes on your system and install latest again.

Also while phone connected try to remove it from device manager and see if that fixes not showing on next connection?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Ludek
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Re: iPhone iOS 10

Post by Ludek » Mon Sep 26, 2016 5:30 am

I think that on Windows x64 you need to install 64-bit version of iTunes.
i.e. ensure that all 32-bit components of iTunes or further Apple libraries (e.g. the 32 bit Bonjour service ) are removed and install 64-bit versions.

tabeswoods

Re: iPhone iOS 10

Post by tabeswoods » Fri Sep 30, 2016 3:49 pm

Build 4.1.14.1813 is still not recognizing iPhones with IOS 10+.

Peke
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Re: iPhone iOS 10

Post by Peke » Sun Oct 02, 2016 12:20 pm

Update to 4.1.14.1813+
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Ludek
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Re: iPhone iOS 10

Post by Ludek » Mon Oct 03, 2016 10:03 am

tabeswoods wrote:Build 4.1.14.1813 is still not recognizing iPhones with IOS 10+.
What is the iPhone model and are you sure that you have removed iTunes 32 DLLs ?
Mainly C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\iTunesMobileDevice.dll

iTunes 64 recognizes your iPhone fine?

If yes, then please generate debug log using DbgView (item 4b here: http://www.mediamonkey.com/forum/viewto ... ?f=6&t=341 ) and share with us to analyze it.

Thanks!

morcsea
Posts: 1
Joined: Thu Nov 10, 2016 3:17 pm

Re: iPhone iOS 10

Post by morcsea » Thu Nov 10, 2016 4:19 pm

Hi guys,
Same thing happened to me after doing the iTunes (12.5.3) & iPhone 6+ (10.1.1) upgrade.
I tried for days everything on this forum and still my iPhone did not show in MediaMonkey.

Finally I removed the Apple Application Support (32-bit) from the Control Panel Programs.

Then I deleted the Mobile Device Support Folder from: C:\Program Files (x86)\Common Files\Apple\
I had to end some running processes that were in use.

So, since the iTunes is now 64 Bit I figured out having traces from the 32 Bit version would create some kind of conflict.
I believe someone mentioned this in one of the replies.

After doing that my iPhone finally appeared in MM :lol:

wader
Posts: 17
Joined: Fri Dec 07, 2007 9:21 am

Re: iPhone iOS 10

Post by wader » Wed Nov 23, 2016 9:06 pm

morcsea wrote:Hi guys,
Same thing happened to me after doing the iTunes (12.5.3) & iPhone 6+ (10.1.1) upgrade.
I tried for days everything on this forum and still my iPhone did not show in MediaMonkey.

Finally I removed the Apple Application Support (32-bit) from the Control Panel Programs.

Then I deleted the Mobile Device Support Folder from: C:\Program Files (x86)\Common Files\Apple\
I had to end some running processes that were in use.

So, since the iTunes is now 64 Bit I figured out having traces from the 32 Bit version would create some kind of conflict.
I believe someone mentioned this in one of the replies.

After doing that my iPhone finally appeared in MM :lol:
This worked for me in the case of an iPhone 6s which had recently been upgraded to 10.1.1 - delivered the two items mentioned above, rebooted and the device finally showed again in MediaMonkey. Even iTunes was not able to copy music files to the iPhone, so this was not MM's fault.

- wader

offroad1994

Re: iPhone iOS 10 not recognized in MMW [#13677]

Post by offroad1994 » Thu Nov 24, 2016 10:28 am

using an IPHONE 5 and trying to get anything to work. Itunes randomly disconnects while in the middle of a sync. Am seeing that others reinstalled all the drivers and removed all the 32 bit drivers. will see if that works later. going to get some turkey first. thanks for the thread.

offroad1994
Posts: 3
Joined: Thu Nov 24, 2016 10:30 am

Re: iPhone iOS 10

Post by offroad1994 » Thu Nov 24, 2016 10:39 am

wader wrote:
morcsea wrote:Hi guys,
Same thing happened to me after doing the iTunes (12.5.3) & iPhone 6+ (10.1.1) upgrade.
I tried for days everything on this forum and still my iPhone did not show in MediaMonkey.

Finally I removed the Apple Application Support (32-bit) from the Control Panel Programs.

Then I deleted the Mobile Device Support Folder from: C:\Program Files (x86)\Common Files\Apple\
I had to end some running processes that were in use.

So, since the iTunes is now 64 Bit I figured out having traces from the 32 Bit version would create some kind of conflict.
I believe someone mentioned this in one of the replies.

After doing that my iPhone finally appeared in MM :lol:
This worked for me in the case of an iPhone 6s which had recently been upgraded to 10.1.1 - delivered the two items mentioned above, rebooted and the device finally showed again in MediaMonkey. Even iTunes was not able to copy music files to the iPhone, so this was not MM's fault.

- wader
also will need to try this. my IPHONE5 is failing to synchronize at all. it only works with a few songs and them proceeds to erase all the other music. its acting really weird.

Itunes 12, and IOS10 and iphone 5 with latest MMW version.

offroad1994
Posts: 3
Joined: Thu Nov 24, 2016 10:30 am

Re: iPhone iOS 10 not recognized in MMW [#13677]

Post by offroad1994 » Thu Nov 24, 2016 5:02 pm

also it makes no sense that the ITUNES SYNC should fail both on cable (USB) and on WIFI. That sounds like a major software glitch in ITUNES. hoping the tips listed here in this message thread will work.

Peke
Posts: 13154
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Location: Serbia
Contact:

Re: iPhone iOS 10 not recognized in MMW [#13677]

Post by Peke » Thu Nov 24, 2016 7:19 pm

Please keep us posted.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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