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Doesn't sync videos

Posted: Fri Sep 28, 2018 8:55 am
by turkeyphant
Using iPod 5th gen, I cannot sync videos at all using any method. I have tried various video formats all of which confirm to the official Apple requirements and even used iTunes (yuck) to convert to iPod format and MM will not accept any of them for adding to my iPod. What's the point? How do I override its error?

Re: Doesn't sync videos

Posted: Fri Sep 28, 2018 10:05 am
by Lowlander
What is the error that you see? Did you check the Auto-Conversion settings in the Device Profile in MediaMonkey, particular Supported Formats? Maybe you don't have the required video type(s) enabled.

Re: Doesn't sync videos

Posted: Fri Sep 28, 2018 4:44 pm
by turkeyphant
Standard "file is not supported by the device" message.

Yes I went to the Auto-Conversion bit and added extra formats with Set formats. Still the same issue. Either way, I would have thought a fresh install would have correct formats for iPods out of the box. But even with fiddling it still refuses.

Re: Doesn't sync videos

Posted: Fri Sep 28, 2018 4:52 pm
by Lowlander
That indicates that the right file types (check all sub-settings per file type too) are set in Support Formats.

Re: Doesn't sync videos

Posted: Fri Sep 28, 2018 4:59 pm
by turkeyphant
Not following. If the right file types are set why is it giving me an error?

Re: Doesn't sync videos

Posted: Fri Sep 28, 2018 5:01 pm
by turkeyphant
Furthermore, if I try to sync a file of type listed under the "formats supported by the device" under "Compatible media formats" why does it then tell me that the file is not supported by the device?

Re: Doesn't sync videos

Posted: Fri Sep 28, 2018 5:21 pm
by Peke
Hi,
Unlike Audio Video files can contain multiple Audio tracks and even multiple Video Tracks (Different camera angles) if some track is reported as such you should check it and see if it contain some formats that are not supported by device. Eg. most common issue is taht Video file is OK but it contain AC3 or DTS Audio along with MP3/AAC audio track whick makes it non supported by device.

Re: Doesn't sync videos

Posted: Fri Sep 28, 2018 11:09 pm
by turkeyphant
I'm fully aware hence creating test files myself, verifying with MediaInfo and still encountering the problem. Anyway, as I said, even officially iTunes transcoded files have the same error.

Re: Doesn't sync videos

Posted: Sun Sep 30, 2018 9:04 am
by Peke
There is a problem with system installed codecs.

NOTE: If you have x64 windows you need to install x86 codecs also in order to make them work in all apps.

Re: Doesn't sync videos

Posted: Mon Oct 01, 2018 5:30 am
by turkeyphant
I'm following even less now. Why would I need any codecs if no transcoding is necessary?

Re: Doesn't sync videos

Posted: Thu Oct 04, 2018 1:12 pm
by Peke
Hi,
If you can't play the files, then MMW can't determine file format and its content so you need codec to allow MMW to play and decode format in order to check if file is compatible with device and act accordingly.

Re: Doesn't sync videos

Posted: Fri Dec 07, 2018 7:55 am
by Shakadula5153
So did this ever get resolved? I am thinking about using mm to manage my 1200 + video files created with handbrake and makemkv. Right now Plex works great but I would prefer to use mm to manage all of my media. I am also a Gold subscriber. Thoughts?

Re: Doesn't sync videos

Posted: Fri Dec 07, 2018 12:22 pm
by Lowlander
Are you saying you're having an issue syncing video files? If so please detail the issue you're having.

Re: Doesn't sync videos

Posted: Fri Dec 07, 2018 3:41 pm
by Peke
Shakadula5153 wrote:
Fri Dec 07, 2018 7:55 am
So did this ever get resolved? I am thinking about using mm to manage my 1200 + video files created with handbrake and makemkv. Right now Plex works great but I would prefer to use mm to manage all of my media. I am also a Gold subscriber. Thoughts?
I would suggest that you try MM5 which is more optimized for Video managing.