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Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 8:00 am
by AdamLi
Hi get failed to download all time the last days. Don't know whats wrong and the app gives med no Clues. Hope you can help. Log ID: 3LU771WSYK

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 11:26 am
by Lowlander
Which version of MMA and MMW?

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 11:38 am
by AdamLi
1.3.2.0819 mma and 4.1.20.1864 mmw

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 11:54 am
by Lowlander

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 2:05 pm
by AdamLi
Hi. Thanks but still same problem. Also Wonder why i'm not notified about New releases. I've actually paid for Gold, but til now I've spent more time searching for solutions than having fun With my Collection.

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 2:36 pm
by Lowlander
Not all releases get pushed through the update check and if a release gets pushed it may not happen right away. Subscribe to that forum thread if you always want to be informed of every new release.

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 4:36 pm
by Peke
Hi,
You get list of tracks that fail to download, go to MMW and search for those tracks according to your sync profile settings (eg. if you sync playlists go to playlist) and try to play that track in MMW. If all is OK can you please open support ticket and supply us with MMW debug log as described here https://www.mediamonkey.com/forum/viewt ... ?f=30&t=69 along with LOG ID from MMA which will allow us to compare those logs and see why tracks are not synced.

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 5:26 pm
by AdamLi
When i sync With MMA no log are listed in DebugView. How to activate this? Log from phone is: SED2LEBC9V. Please help.

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 6:00 pm
by Lowlander
You need the debug version of MMW to see logs in DBGView: https://www.mediamonkey.com/forum/viewt ... ?f=21&t=69

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 6:18 pm
by AdamLi
I know but the log file is almost empty. Nothing interesting there related to MMW.

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Thu Jul 12, 2018 7:06 pm
by Lowlander
Then you may need to run DBGView as Administrator.

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Fri Jul 13, 2018 4:03 am
by AdamLi
I did, DBGViewer runs but nothing from MMW in it.

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Sun Jul 15, 2018 7:23 am
by Peke
Hi,
If nothing is seen from MMW then you should try to reinstall Debug version of MMW from viewtopic.php?f=6&t=54426&sd=d

Re: Failed to Download, Log ID: 3LU771WSYK

Posted: Wed Jul 18, 2018 6:01 am
by AdamLi
Hi again. I found the error. upnp was some how set to internal Storage. You shoud really create some user warnings. This is not intuitive.