Audio drops in left speaker when i get notifications

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Chondog
Posts: 26
Joined: Fri Dec 29, 2017 10:58 pm

Audio drops in left speaker when i get notifications

Post by Chondog » Wed Aug 01, 2018 7:37 am

When my phone is connected to bluetooth and I'm listening to music through MMA...the volume drops in the left speaker of my car when I get a notification from Twitter or SMS, etc. The volume remains low until a new song starts and then the audio in the left speaker starts at normal levels. Then, once another notificaiton comes through my phone, the volume drops in the left speaker again. It only happens with MMA. It doesn't occur with GPM, Stitcher or any other audio app. It's very strange.

Any help is appreciated.

Lowlander
Posts: 45994
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Audio drops in left speaker when i get notifications

Post by Lowlander » Wed Aug 01, 2018 11:16 am

Which version of MMA and Android and what device?


Note there is an option to mute notifications in the MediaMonkey options.
Lowlander (MediaMonkey user since 2003)

Chondog
Posts: 26
Joined: Fri Dec 29, 2017 10:58 pm

Re: Audio drops in left speaker when i get notifications

Post by Chondog » Wed Aug 01, 2018 12:18 pm

MMA 1.3.2.0822
Android 8.0
LG G6

"Suppress notification sounds" is checked.

Chondog
Posts: 26
Joined: Fri Dec 29, 2017 10:58 pm

Re: Audio drops in left speaker when i get notifications

Post by Chondog » Fri Aug 03, 2018 7:01 am

I see that there was an update to MMA today (Aug 3 2018). Does the update address this bug?

Chondog
Posts: 26
Joined: Fri Dec 29, 2017 10:58 pm

Re: Audio drops in left speaker when i get notifications

Post by Chondog » Sun Aug 05, 2018 8:32 pm

UPDATE: So this error affects all bluetooth usage. And, it goes beyond the fact that notifications cause the behavior.

When I'm listening to MM for Android on my Cowin bluetooth headphones and hit PAUSE on the app,, the audio in the left channel completely drops out for the remainder of the song. When the next track starts, I have audio in both channels (sides). Again, when I hit pause, volume drops completely out of left side.

Please help with this or let me know what information you need to further research the issue. This is really annoying and makes MMA completely unusable/unlistenable. Thanks.

P.S. This doesn't happen with other audio apps (GPM, Stitcher, etc.)

Lowlander
Posts: 45994
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Audio drops in left speaker when i get notifications

Post by Lowlander » Mon Aug 06, 2018 9:42 am

Start to check if the device has updates, that may solve it already.

If not send a debug log from About when you experience a problem and open a Support Ticket with the logID.
Lowlander (MediaMonkey user since 2003)

Chondog
Posts: 26
Joined: Fri Dec 29, 2017 10:58 pm

Re: Audio drops in left speaker when i get notifications

Post by Chondog » Mon Aug 06, 2018 11:29 am

The most recent update of MMA didn't work. I will open a ticket and do as you instruct. Thanks.

Chondog
Posts: 26
Joined: Fri Dec 29, 2017 10:58 pm

Re: Audio drops in left speaker when i get notifications

Post by Chondog » Mon Aug 06, 2018 1:56 pm

Okay. I submitted a log and my log id is RQGUB7ILTY

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