All my music keeps disappearing from MediaMonkey Pro

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kcalsyn
Posts: 17
Joined: Wed Apr 16, 2014 10:38 pm

All my music keeps disappearing from MediaMonkey Pro

Post by kcalsyn » Wed Apr 16, 2014 11:08 pm

I need help. I can successfully sync songs over Wifi to my Samsung Galaxy S5 (using Internal Storage) and all of the songs show up in MediaMonkey Pro --for a while -- then MMA shows nothing at all in my library.

The songs are still there. I can see all of the MP3 files in /storage/emulated/0/music using the Folders button in MMA. In the Options, that folder is selected under "Choose library folders."

If I go to Options and click on "Check for new/changed media," all of the music will once again show up in my library -- for a while. It typically takes no more than an hour to two before they disappear again. It is driving me nuts (though it is a short drive.) :o

Using MMA Pro 1.0.4.0245. (I was originally using MMA Beta and had the same issue.)
Phone is Samsung Galaxy S5 (Sprint) with Android 4.4.2.

Thanks in advance!

rovingcowboy
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Location: (Texas)
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Re: All my music keeps disappearing from MediaMonkey Pro

Post by rovingcowboy » Thu Apr 17, 2014 1:01 am

it is not sprints fault and it is not androids fault. it might be galaxy's own version of android that is causing it.
go to the menu and look on the about page the option to send a bug report is on there now. send that in so they can see what is going on with your phone. 8)

oh yeah when you finish your short drive i'll be waiting for you. :lol:
roving cowboy / keith hall. My skins http://www.mediamonkey.com/forum/viewto ... =9&t=16724 for some help check on Monkey's helpful messages at http://www.mediamonkey.com/forum/viewto ... 4008#44008 MY SYSTEMS.1.Jukebox WinXp pro sp 3 version 3.5 gigabyte mb. 281 GHz amd athlon x2 240 built by me.) 2.WinXP pro sp3, vers 2.5.5 and vers 3.5 backup storage, shuttle 32a mb,734 MHz amd athlon put together by me.) 3.Dell demension, winxp pro sp3, mm3.5 spare jukebox.) 4.WinXp pro sp3, vers 3.5, dad's computer bought from computer store. )5. Samsung Galaxy 5 Android 5) 6. Proscan tablet Android 4.3 ) 7. amd a8-5600 apu 3.60ghz mm version 4 windows 7 pro bought from computer store.

kcalsyn
Posts: 17
Joined: Wed Apr 16, 2014 10:38 pm

Re: All my music keeps disappearing from MediaMonkey Pro

Post by kcalsyn » Thu Apr 17, 2014 7:46 am

When you say to report a bug, do mean from my Samsung phone menu of from the MMA menu? I don't see anything like the former and the latter takes me to this forum. :-)

I am hoping the MediaMonkey folks will help me. I saw an option on MMA to send logs, but I assumed I should only do that if asked by MMA support folks.

Lowlander
Posts: 46283
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: All my music keeps disappearing from MediaMonkey Pro

Post by Lowlander » Thu Apr 17, 2014 9:00 am

Right after you see the disappearing act you can send the log from MMA (from About). That hopefully has captured why this happened.
Lowlander (MediaMonkey user since 2003)

rovingcowboy
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Joined: Sat Oct 25, 2003 7:57 am
Location: (Texas)
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Re: All my music keeps disappearing from MediaMonkey Pro

Post by rovingcowboy » Thu Apr 17, 2014 2:00 pm

Oh no you can send that bug log in anytime you want or need too.
roving cowboy / keith hall. My skins http://www.mediamonkey.com/forum/viewto ... =9&t=16724 for some help check on Monkey's helpful messages at http://www.mediamonkey.com/forum/viewto ... 4008#44008 MY SYSTEMS.1.Jukebox WinXp pro sp 3 version 3.5 gigabyte mb. 281 GHz amd athlon x2 240 built by me.) 2.WinXP pro sp3, vers 2.5.5 and vers 3.5 backup storage, shuttle 32a mb,734 MHz amd athlon put together by me.) 3.Dell demension, winxp pro sp3, mm3.5 spare jukebox.) 4.WinXp pro sp3, vers 3.5, dad's computer bought from computer store. )5. Samsung Galaxy 5 Android 5) 6. Proscan tablet Android 4.3 ) 7. amd a8-5600 apu 3.60ghz mm version 4 windows 7 pro bought from computer store.

kcalsyn
Posts: 17
Joined: Wed Apr 16, 2014 10:38 pm

Re: All my music keeps disappearing from MediaMonkey Pro

Post by kcalsyn » Thu Apr 17, 2014 9:28 pm

Thanks. I reproduced the issue and sent a bug report. Log ID: M4M55QQOZG

BenRad
Posts: 120
Joined: Tue Mar 17, 2009 1:15 pm
Location: North of the East...

Problems syncing with HTC One (M8)

Post by BenRad » Sat Apr 19, 2014 11:04 am

I've been struggling for the past couple weeks to get this working correctly, but I'm not making any progress.

I understand the issues with using an extSD and KitKat, so I've given up on that for the time being. I removed all music files from the device and started over, using the internal storage.

I've tried syncing over USB and at first it appears successful, but after starting up MMA a second time, no music appears under Artists, Songs, Albums, etc. The only remnant of synchronization is the playlists, but they all appear empty.

I've tried syncing over WiFi and it's the same thing. First time works, I'm able to listen to music, but when I start MMA up again, everything is gone.

I am able to access the music using other music players, but I obviously lose the playlists when I do that.

I've read the thread on submitting bugs, but I'm not sure how to submit the bug report if all the problems are happening on the phone.
Last edited by Lowlander on Sat Apr 19, 2014 11:06 am, edited 2 times in total.
Reason: Merged with existing post

BenRad
Posts: 120
Joined: Tue Mar 17, 2009 1:15 pm
Location: North of the East...

Re: All my music keeps disappearing from MediaMonkey Pro

Post by BenRad » Sat Apr 19, 2014 5:11 pm

I sent a bug report: Log ID: VSRM8B5W6O

kcalsyn
Posts: 17
Joined: Wed Apr 16, 2014 10:38 pm

Re: All my music keeps disappearing from MediaMonkey Pro

Post by kcalsyn » Wed Apr 30, 2014 8:42 pm

Any update? I've reported the issue here in the forum and submitted logs from the app. Is there elsewhere I can get support for this paid app?

Thanks.

BenRad
Posts: 120
Joined: Tue Mar 17, 2009 1:15 pm
Location: North of the East...

Re: All my music keeps disappearing from MediaMonkey Pro

Post by BenRad » Thu May 01, 2014 8:26 am

I gave it a go again yesterday, but I still have the same problem.

dtsig
Posts: 3065
Joined: Mon Jan 24, 2011 6:34 pm

Re: All my music keeps disappearing from MediaMonkey Pro

Post by dtsig » Thu May 01, 2014 9:47 am

I would create a support issue.
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig

kcalsyn
Posts: 17
Joined: Wed Apr 16, 2014 10:38 pm

Re: All my music keeps disappearing from MediaMonkey Pro

Post by kcalsyn » Thu May 01, 2014 10:14 am

Submitted a ticket (HKA-398557). Thanks.

Lowlander
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Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: All my music keeps disappearing from MediaMonkey Pro

Post by Lowlander » Thu May 01, 2014 10:57 am

And make sure you update to the latest release: http://www.mediamonkey.com/forum/viewto ... 68820&sd=d
Lowlander (MediaMonkey user since 2003)

nurlreed
Posts: 2
Joined: Sat May 10, 2014 12:10 pm

Re: All my music keeps disappearing from MediaMonkey Pro

Post by nurlreed » Sun May 18, 2014 10:17 am

I've been noticing the same thing and have found that MMA is "forgetting" the Android library directory. Is this your case?

It's also discussed here.

http://www.mediamonkey.com/forum/viewto ... 8&start=45

BenRad
Posts: 120
Joined: Tue Mar 17, 2009 1:15 pm
Location: North of the East...

Re: All my music keeps disappearing from MediaMonkey Pro

Post by BenRad » Sun May 18, 2014 10:58 am

It's been working for me since the last update. Now to get it working on the extsd.

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