Album art disappeared after sync, sort of

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TroubleClef
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Album art disappeared after sync, sort of

Post by TroubleClef » Mon Jul 10, 2017 10:15 pm

After my last sync most, but not all, of the album art disappeared when looking from the Album view. But if I look at list of of the Tracks or in Playlist view, each song has album art.

What happened and how do I fix it? Thanks
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Peke
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Re: Album art disappeared after sync, sort of

Post by Peke » Fri Jul 14, 2017 6:59 pm

Can you please be more specific (screenshots if possible) and supply us Debug log ID from MMA?
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TroubleClef
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Re: Album art disappeared after sync, sort of

Post by TroubleClef » Mon Jul 17, 2017 8:27 pm

Thank you. Debug Log ID: SRC9RJ94MF

I wish i knew how to post an image in this system, but its easy to describe the problem. in the album view from mma most albums are missing art. In track view in mma all tracks have art. Not sure how else it can be described.

Please let me know what you think.
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Peke
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Re: Album art disappeared after sync, sort of

Post by Peke » Mon Jul 17, 2017 9:30 pm

We will look at the log.

You capture Screenshot with POWER+VOLUMEDOWN and then send them to https://prnt.sc/ while posting DL link here.
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TroubleClef
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Re: Album art disappeared after sync, sort of

Post by TroubleClef » Thu Jul 20, 2017 7:44 pm

Any progress?
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Peke
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Re: Album art disappeared after sync, sort of

Post by Peke » Thu Jul 27, 2017 11:52 am

I'm not observing that behavior.

I have not seen any screenshots from you.
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Admin of Free MediaMonkey addon Site HappyMonkeying
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TroubleClef
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Re: Album art disappeared after sync, sort of

Post by TroubleClef » Fri Jul 28, 2017 8:59 pm

Ok thanks. Here you go. Hope it helps, please let me know.

The first link is of the album view with missing art. The second is the track view with all art.

https://prntscr.com/g1o0xn

https://prntscr.com/g1o0ut
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Peke
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Re: Album art disappeared after sync, sort of

Post by Peke » Fri Jul 28, 2017 9:08 pm

Hmmm, This lots of looks like http://www.ventismedia.com/mantis/view.php?id=11919 or related bugs?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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TroubleClef
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Re: Album art disappeared after sync, sort of

Post by TroubleClef » Fri Jul 28, 2017 11:29 pm

I admit I don't understand all the details there, but that scenario seemed to be where album art was mixed up or where one album might have more than one image and that was confusing the app. Whereas my case is that album art that existed and was displaying correctly suddenly was missing in the album view. And I don't have different images for individual tracks in an album.

Anyway, as I read it that other issue at the link wasn't resolved, unless I am missing something?

Let me know what you think. Thanks again.
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Peke
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Re: Album art disappeared after sync, sort of

Post by Peke » Sat Jul 29, 2017 6:54 pm

Hi,
To clarify things. MMA at the moment heavily relate to Android native media scanner and that scanner can introduce mixed/missing album arts.

We are working on way to better present Single track Album art, especially as in new MMA Album art search lead to much more positive results that trigger Android Native scanner limits. In order to prevent such limitations we are making our own scanner for future MMA versions and better Per track Album art capabilities which will allow showing track Album art even track belongs to Album that have or not have own correct Album art. MMW and MM5 already have that and thus this bug do not exist in these versions.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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TroubleClef
Posts: 92
Joined: Wed Nov 09, 2016 11:59 pm

Re: Album art disappeared after sync, sort of

Post by TroubleClef » Mon Jul 31, 2017 11:37 pm

Thanks for the details, even though some are over my head. I guess there are good things to look forward to but it sounds like you're saying there isn't a solution to my problem now. Is there really no way to get back the album art that used to be there?

Also to clarify since its come up a few times, I don't have different art for tracks in an album. All tracks in an album have the same art.
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Peke
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Re: Album art disappeared after sync, sort of

Post by Peke » Tue Aug 01, 2017 3:18 pm

Hi,
That changes the a lot. I'll send you PM with more details that should clear the problem.
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MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Guest

Re: Album art disappeared after sync, sort of

Post by Guest » Fri Sep 08, 2017 5:59 am

Would you care to share the solution?

I'm having the same issue. A couple days ago I rebooted my phone and lost most of my artwork. Tried doing some sync's to get it to return, but that didn't help. The only thing that would work was deleting all my media from my phone and doing a fresh sync. Sadly this takes quite a while and after having to reboot my phone again I'm right back where I started with mostly missing artwork.

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