[SOLVED] can't download MM Pro from Play Store

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luisgflores
Posts: 4
Joined: Tue Mar 27, 2018 11:38 am

[SOLVED] can't download MM Pro from Play Store

Post by luisgflores » Tue Mar 27, 2018 11:47 am

Hello,
I have been using MediaMonkey on my desktop PC for several years now (I own a lifetime license).

Today I decided to try MM for android on my smartphone, mostly for syncing purposes. The test went so well, I immediately bought the Pro app, but I can't install it, not even download it from the Play store (error 905). Tried on two different devices running KitKat and Marshmallow, same result (trial works, Pro doesn't even dowload).

Is there a way to get the APK so I can manually install it? Or should I ask for a refund?
Last edited by luisgflores on Wed Mar 28, 2018 3:13 pm, edited 1 time in total.

Lowlander
Posts: 45085
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: can't download MM Pro from Play Store

Post by Lowlander » Tue Mar 27, 2018 3:04 pm

The problem seems to be with the Play Store App and the recommendation seems to be to uninstall updates for this App.
Lowlander (MediaMonkey user since 2003)

luisgflores
Posts: 4
Joined: Tue Mar 27, 2018 11:38 am

Re: can't download MM Pro from Play Store

Post by luisgflores » Tue Mar 27, 2018 3:08 pm

Yes, I already tried that, as well as updating Google Play Services.
What I find odd is that:
1. I have the same error on two different devices running two different versions of Android.
2. I only get the error when trying to install the "Pro" package.

Is there a way to unlock the "trial" package, which I already have installed and running?

Lowlander
Posts: 45085
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: can't download MM Pro from Play Store

Post by Lowlander » Tue Mar 27, 2018 3:12 pm

No, you need the Pro App from the Play store to unlock.
Lowlander (MediaMonkey user since 2003)

luisgflores
Posts: 4
Joined: Tue Mar 27, 2018 11:38 am

Re: can't download MM Pro from Play Store

Post by luisgflores » Tue Mar 27, 2018 3:18 pm

So, is there a way for me to get the "Pro" APK to install manually (I can provide purchase details, but would rather not post them here)?

Lowlander
Posts: 45085
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: can't download MM Pro from Play Store

Post by Lowlander » Tue Mar 27, 2018 3:26 pm

Lowlander (MediaMonkey user since 2003)

luisgflores
Posts: 4
Joined: Tue Mar 27, 2018 11:38 am

Re: can't download MM Pro from Play Store

Post by luisgflores » Wed Mar 28, 2018 3:13 pm

Solved it by using TunnelBear VPN https://play.google.com/store/apps/deta ... ar.android to connect to Play Store from the US (I don't live there).

I still don't know why the App is not marked as "unavailable for your region" or why the trial version has no issues.

Peke
Posts: 11449
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: [SOLVED] can't download MM Pro from Play Store

Post by Peke » Wed Mar 28, 2018 7:41 pm

Can you please file support ticket with details so that we can act accordingly.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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