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Sync times out when doing USB Sync on Android Device

Posted: Wed Jun 13, 2018 7:00 pm
by CountZeroOr
Hello,

I'm currently attempting to sync my MMA library with my MMW library over USB, without success. Whenever I attempt to sync I get a few files ported over, but the sync ends up freezing after a few minutes. I'd do a WiFi sync, but that's been utterly failing to connect as well. I've done a full uninstall, deletion of my library and database files, and reinstall.

Re: Sync times out when doing USB Sync on Android Device

Posted: Wed Jun 13, 2018 7:04 pm
by Lowlander
Which version of MMA and MMW?

Re: Sync times out when doing USB Sync on Android Device

Posted: Wed Jun 13, 2018 10:49 pm
by CountZeroOr
For MMW it's 4.1.20.1864, and for MMA it's 1.3.1.0751.

After multiple tries, I managed to get the sync to start, but now I'm getting "Termination Error" messages in MMW, while the program appears to still be open and syncing.

EDIT: Correction - it's throwing a runtime error message.

Re: Sync times out when doing USB Sync on Android Device

Posted: Thu Jun 14, 2018 5:44 am
by Peke
The bug reported in this topic is fixed in our latest beta release and will be included in our next stable build.

You can download latest MMA beta release Google store or http://www.mediamonkey.com/forum/viewto ... 89969&sd=d

You can download latest MMW Beta from this location http://www.mediamonkey.com/forum/viewto ... 54426&sd=d

Please contact us again in case of any further problems regarding this issue.

Happy Monkeying!

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 10:16 am
by CountZeroOr
Possibly related to this issue (I don't know if it relates to the same bug) - but it appears that when I get this timeout error - when the sync does start, it's now copying my entire podcast library over again, as in it's either re-uploading all the podcast files (and leaving the old ones intact), or copying over all the old ones (including re-uploading the ones that I've already listened to and don't want synced.

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 2:34 pm
by Peke
Hi,
Ok can you please create MMW debug log as described here https://www.mediamonkey.com/forum/viewt ... ?f=26&t=69 and if you use WiFi sync then after sync is done in MMA send us debug log from ... -> About MediaMonkey -> Send Logs and write it down in Support Ticket along with MMW log.

That would give us enough information on why all is resynced.

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 2:40 pm
by CountZeroOr
The help desk doesn't recognize me as being logged in (it doesn't take the username and password from the forum), so I don't know if I'll be able to submit a debug log through that method.

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 2:49 pm
by Peke
Ok Can you please send me download link to MMW log and MMA log id on PM.

Unless you have reset password on support it should be the same.

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 4:04 pm
by CountZeroOr
It sent an error report the next time I tried to sync. I'll get a WM log next.

EDIT: For some reason, WMLog is pulling information from my ComicRack database. Is there a reason for that?

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 6:14 pm
by Peke
Hi,
That means that ComicRack sends common system Debug MSGs. You can easily Filter it.

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 6:40 pm
by CountZeroOr
Peke wrote:
Sat Jun 16, 2018 6:14 pm
Hi,
That means that ComicRack sends common system Debug MSGs. You can easily Filter it.
How would I do that - there aren't any filter options in WMLog.exe?

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 7:00 pm
by Peke
Hi,
You can skip WMLog and just supply one from DBGview that have filtering.

Re: Sync times out when doing USB Sync on Android Device

Posted: Sat Jun 16, 2018 9:49 pm
by CountZeroOr
I was not able to re-create the full sync error - I'll PM you the log anyway.

Re: Sync times out when doing USB Sync on Android Device

Posted: Sun Jun 17, 2018 3:55 pm
by Peke
Hi,
I checked it and as I suspected looks like that it was temporary issue thx for log.