Page 2 of 2

Re: Maintaining smaller mobile library

Posted: Tue Oct 08, 2019 4:39 pm
by SpaceModulator
I tried submitting a ticket and it told me my log and pass were wrong. I assumed I had to make a separate account for support and when I click register it takes me to the top of the main forums page logged in with my current and working log/pass.

Re: Maintaining smaller mobile library

Posted: Tue Oct 08, 2019 5:31 pm
by Lowlander
Support username is case-sensitive too.

https://www.mediamonkey.com/support/ind ... t-web-site

Re: Maintaining smaller mobile library

Posted: Thu Oct 10, 2019 6:34 am
by SpaceModulator
I've submitted a ticket.

Re: Maintaining smaller mobile library

Posted: Sun Oct 13, 2019 4:54 pm
by SpaceModulator
How long does a ticket typically take to get a reply? I marked it as "medium" priority, maybe that's an issue?

Re: Maintaining smaller mobile library

Posted: Mon Oct 21, 2019 7:23 pm
by Peke
Hi,
MMA Tickets takes bit longer to reply. Can you please let us know Ticket ID?

Re: Maintaining smaller mobile library

Posted: Tue Oct 22, 2019 5:00 am
by SpaceModulator
PKK-507-94398

Thanks.

Re: Maintaining smaller mobile library

Posted: Thu Oct 24, 2019 6:34 pm
by Peke
Hi,
As replied in Ticket.
Only way to ensure that tracks are not resynced is to exclude them from sync.

Common problem is that users sync Music and Then expect MMW not to sync all the music.

Better approach would be sync Only playlists that have filters in them.

We are planning to introduce White/Black lists per device profile, so that user can exclude and force syncing of some tracks.

Would that satisfy your needs?

Regarding Deletion I can't replicate non deleting tracks eg. as soon as I delete track from device they are also deleted from playlists in MMA.