White screen-frozen?

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kookykrazee
Posts: 89
Joined: Wed Jul 04, 2007 6:56 pm

White screen-frozen?

Post by kookykrazee » Tue May 19, 2020 8:45 am

I have been updating the testing versions for quite a while. I have run into, again, similar issues that I have had, previously. I generally let it run, the first time, after an update, overnight since it takes a bit to scan the folders on the 3 different drives. Last night it basically became a white screen, with no way to restore, having to force close with task manager. Any ideas?

Barry4679
Posts: 1049
Joined: Fri Sep 11, 2009 8:07 am
Location: Australia
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Re: White screen-frozen?

Post by Barry4679 » Tue May 19, 2020 9:33 am

Check whether you are on version 2250.
They released a new version today which fixes a crash that happened with the version that they released on Monday.

kookykrazee
Posts: 89
Joined: Wed Jul 04, 2007 6:56 pm

Re: White screen-frozen?

Post by kookykrazee » Tue May 19, 2020 12:16 pm

I am trying that out now. It took an hour or so get through my 1 folder of about 7,500 video files. I have moved on to adding 2 main drives worth of audio and video files. This totals about 350k-400k files, possible 500k. So, this will take most of the day and evening, if I am lucky. It has run about another 90 minutes or so and is at about 24k, so am guessing 5% of the remaining files.

Is there a way to run a report about how long it takes to scan all the files, across multiple launches?

kookykrazee
Posts: 89
Joined: Wed Jul 04, 2007 6:56 pm

Re: White screen-frozen?

Post by kookykrazee » Fri May 22, 2020 8:42 am

I have fun the newest version and ultimately about 600k files in scanning, I get the white screen of nothingness. I have to force close MM5 and start again.

kookykrazee
Posts: 89
Joined: Wed Jul 04, 2007 6:56 pm

Re: White screen-frozen?

Post by kookykrazee » Sat May 23, 2020 3:53 am

Here is another update when I tried to open MM5 most recent build.

https://ibb.co/JRmjnDS

Lowlander
Posts: 47065
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: White screen-frozen?

Post by Lowlander » Sun May 24, 2020 4:57 pm

Are you sure there aren't multiple instances of MediaMonkey using the same database?
Lowlander (MediaMonkey user since 2003)

Peke
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Re: White screen-frozen?

Post by Peke » Sun May 24, 2020 5:20 pm

Hi,
Also check task manager for multiple MediaMonkey.exe files started.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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kookykrazee
Posts: 89
Joined: Wed Jul 04, 2007 6:56 pm

Re: White screen-frozen?

Post by kookykrazee » Sun May 24, 2020 7:58 pm

One of the first things I did. Not running 2 instances.

Peke
Posts: 13082
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: White screen-frozen?

Post by Peke » Sun May 24, 2020 10:43 pm

Hi,
If not Slow non closed MM process then something is locking MM.DB? AV or Backup app or ???
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
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How to add SCREENSHOTS to forum

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