runtime error on startup

by **hammyz** » Thu Oct 06, 2011 11:48 am

every time i open mediamonkey, i get this popup 3 times before it opens:

Runtime Error!
Program: <mediamonkey.exe>
R6034
An application has made an attempt to load the C runtime library incorrectly.

i'm running version 4.0.0.1432 on windows 7 home premium version 6.1.7600 build 7600. i also installed the AAC plugin provided on the site.
Thanks in advance.

by **Lowlander** » Thu Oct 06, 2011 11:56 am

Send debug log to support: viewtopic.php?f=6&t=341

by **rusty** » Thu Oct 06, 2011 2:10 pm

Hi,

Can you:
a) uninstall the AAC plugin (it's for MM3--not MM4)
b) uninstall MM4, and re-install the current build (1441)

That should resolve the problem. Let us know if not.

Thanks.

-Rusty

by **hammyz** » Thu Oct 06, 2011 2:39 pm

hi rusty,

is there a way to preserve my preferences and library information before i uninstall? i've got the AAC plugin uninstalled now (the error persists).

by **rusty** » Thu Oct 06, 2011 4:19 pm

OK, so don't uninstall. Just install build 1441 on top, and see if that fixes things.

btw, did you install any scripts/addons that might be causing this behavior.

-Rusty

by **hammyz** » Thu Oct 06, 2011 4:48 pm

ok, i installed it on top of the existing install and ran it directly from the install screen. same bug. i installed 2 input codecs, but i deleted them to see if it was the problem and i still had the bug.

by **rusty** » Thu Oct 06, 2011 5:52 pm

Build 1442 (to be posted Friday) fixes a similar problem:
http://www.ventismedia.com/mantis/view.php?id=8475

Let us know if that resolves the problem you're experiencing. If not, please send a debug log?

That'll give us the information needed to figure out why this is happening. Thanks.

-Rusty

by **hammyz** » Mon Oct 10, 2011 2:13 pm

where can i download this new build? i can't find it looking around the website. is mm v4 being hidden on purpose? because all i can find is v3 builds.

it used to be that it would send the error report and i could still use the app, but now it just closes.

by **nohitter151** » Mon Oct 10, 2011 3:00 pm

hammyz wrote:where can i download this new build? i can't find it looking around the website. is mm v4 being hidden on purpose? because all i can find is v3 builds.

it used to be that it would send the error report and i could still use the app, but now it just closes.

Same place as always:
viewtopic.php?f=6&t=54426&start=75#p314023

by **hammyz** » Mon Oct 10, 2011 3:32 pm

just installed it, same thing. i sent out the error log.

by **PetrCBR** » Wed Oct 12, 2011 2:59 am

DId you fill out informations into error log you sent ? What email address you filled out (PM me that please) ?

by **hal.lusk** » Sat Aug 18, 2012 12:10 pm

Don't know if this thread is still being monitored/viewed, but after following the previously suggested fixes, I am also still experiencing the exact same error. I mean all I have to do is click OK and then it loads/operates fine, but it's kind of annoying.

Any updated fixes?

Thank you!

by **Lowlander** » Sat Aug 18, 2012 12:18 pm

rusty wrote:Let us know if that resolves the problem you're experiencing. If not, please send a debug log?

by **hammyz** » Sat Aug 18, 2012 12:21 pm

hal,

iiirc it ended up being a plugin dll that was the problem. i think it was the one for ipod/iphone. try renaming those and see if it works.

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