mm4 sometimes does not close safely on win7-x64

Beta Testing for Windows Products and plugins

Moderator: Gurus

surfer
Posts: 292
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Thu Jul 14, 2011 5:00 pm

Earlier above it was not the debug version of mm logged...sorry.

here is the full log...
http://www.megaupload.com/?d=7O2DW4Y6

yes, i use only the usb plugin in several instances, simply named as "d_USBMass1.dll, d_USBMass2.dll....".

jiri
Posts: 5395
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: mm4 sometimes does not close safely on win7-x64

Post by jiri » Thu Jul 14, 2011 5:27 pm

The log indicates that d_WMDM freezes while communicating with WMDM layer, without any obvious reason for this problem on MM side. Have you sometimes had similar problem with MM3? Based on the log, I'd say that it looks like there's something corrupted, like some device driver or something like this.

Note that you can 'fix' the issue by removing d_WMDM.dll from MM.

Jiri

surfer
Posts: 292
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Fri Jul 15, 2011 2:28 am

As i mention above...
surfer wrote:...
when i delete the mentioned sync plugin "d_WMDM.dll" it seems to never hang and mm closes safely.

Maybe using still the version mm3 i simply did not notice the issue because i normally always delete the wmdm, ipod, iriver plugins after any update.
I only use "d_USBmass.dll" plugins, an i was normally always deleting the "d_WMDM.dll" after any update because i do not use it any more , but under "Options/potable devices" there about 15 entries for the plugin "d_WMDM.dll" with several different drives letters as a "Name" of the portable device.

Should i maybe delete them all? Which entry/entries should there be on a fresh install?

jiri
Posts: 5395
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: mm4 sometimes does not close safely on win7-x64

Post by jiri » Fri Jul 15, 2011 2:56 am

That wouldn't help, what I meant was to completely remove d_WMDM.dll from your MM\Plugins folder.

Jiri

surfer
Posts: 292
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Fri Jul 15, 2011 4:11 am

Sure, i know...thanks.

But when i i the future want to use this plugin, what entry/entries should remain for this plugin under "Options/portable devices" on a fresh install?
Last edited by surfer on Fri Jul 15, 2011 6:21 am, edited 1 time in total.

Stigg
Posts: 269
Joined: Wed May 18, 2011 7:56 pm

Re: mm4 sometimes does not close safely on win7-x64

Post by Stigg » Fri Jul 15, 2011 6:03 am

surfer wrote:On my win7-x64 mm4 sometime does not close safely. After trying to close it tha main window disappears but mm is still lingering in the task bar and i have to kill it by the task manager.
I am having the same problem with v4.0.0.1407.

rusty
Posts: 7221
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: mm4 sometimes does not close safely on win7-x64

Post by rusty » Wed Aug 10, 2011 4:18 pm

Stigg,

If you can provide a debug log that would help--failure to terminate can happen for many different reasons.

Thanks!

-Rusty

rusty
Posts: 7221
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: mm4 sometimes does not close safely on win7-x64

Post by rusty » Fri Sep 23, 2011 9:26 am

Hi,

We're just reviewing unresolved reports: Is anyone still experiencing this in build 1435+ ?

Thanks.

-Rusty

surfer
Posts: 292
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Sat Sep 24, 2011 3:18 am

yes, issue still there, also with ver 1436, when i do not delete "d_WMDM.dll" from the plugins folder.

rusty
Posts: 7221
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: mm4 sometimes does not close safely on win7-x64

Post by rusty » Sat Sep 24, 2011 9:38 pm

Surfer,

Would you mind sending a debug log of this using the latest build?

Thanks.

-Rusty

surfer
Posts: 292
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Sun Sep 25, 2011 4:42 am

Sure, already done.
It's a bit strange because the freeze does not happen each time:
- After the install of the debug-ver. 1436 and the first start MM froze on the first closing as described here.
- Afterwarrds i could not reproduce the freeze for about 10-15 starts&closings
- after that 3 subsequent freezes on closing
- afterwards again: no freeze for several starts/closings

guren

Re: mm4 sometimes does not close safely on win7-x64

Post by guren » Sun Sep 25, 2011 6:27 am

Same for me, with mm4 AND mm3.
My collection is on a network share and the freeze happens ALWAYS when i try to close mm after a pc resume from standby.
Hope this can help, bye

rusty
Posts: 7221
Joined: Tue Apr 29, 2003 3:39 am
Location: Montreal, Canada

Re: mm4 sometimes does not close safely on win7-x64

Post by rusty » Mon Sep 26, 2011 9:20 am

Surfer,

Thanks for the log. Unfortunately, it seems that the code freezes in Windows (not in MM) so there's not much we can do. Do you also experience the problem in MM3?

-Rusty

surfer
Posts: 292
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Mon Sep 26, 2011 12:05 pm

I'm not sure any more if it was the same in mm3, but i think so.

What could i try to do to resolve the issue in windows? Would you have any hint?
I do not risk anything, i have backups of my system-partition in an image.

jiri
Posts: 5395
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: mm4 sometimes does not close safely on win7-x64

Post by jiri » Mon Sep 26, 2011 2:25 pm

This could be related to Windows Media redistributables, which were available online in the past. However, you shouldn't need them for Win 7 anyway, so I'm not sure...

Jiri

Post Reply