iPad Pro Mini not seen with 1785

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iPad Pro Mini not seen with 1785

Postby lindholm » Sat Apr 02, 2016 12:50 pm

My MM 1785 doesn't see my new iPad Pro Mini with IOS 9.3.1
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Re: iPad Pro Mini not seen with 1785

Postby Lowlander » Sat Apr 02, 2016 1:20 pm

Which version of iTunes and does Windows see it?
Lowlander (MediaMonkey user since 2003)
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Re: iPad Pro Mini not seen with 1785

Postby lindholm » Sat Apr 02, 2016 2:45 pm

iTunes 12.3.3.17 and Windows 10 sees it
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Re: iPad Pro Mini not seen with 1785

Postby lindholm » Sat Apr 02, 2016 2:47 pm

MM does see my iPhone SE with IOS 9.3.1 though
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Re: iPad Pro Mini not seen with 1785

Postby Ludek » Wed Apr 06, 2016 8:07 am

Could you please generete debug log (item 4b here: viewtopic.php?f=6&t=341 )

1) Connect only the iPad Pro Mini
2) Start DbgView
3) Start Mediamonkey
4) wait 10 seconds
5) Save the log from the DbgView and attach via eSupport ticket or as a link to a free file sharing service (DropBox, Box, FileDropper, ....)

Thanks.
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Re: iPad Pro Mini not seen with 1785

Postby lindholm » Fri Apr 08, 2016 2:24 am

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Re: iPad Pro Mini not seen with 1785

Postby Ludek » Fri Apr 08, 2016 4:34 am

Hi, from the log I see that the device was detected correclty and added to MediaMonkey interface:

iPhone: FW version: 9.3.1
iPod: Adding device to MM interface, Friendly Name: George’s iPad Pro Mini

Are you sure that you don't see the "George’s iPad Pro Mini" in MediaMonkey interface?
If yes then please o to Tools -> Options -> Portable Device Sync -- and verify that the row with "George’s iPad Pro Mini" has checked the 'Show' column.
If it is unchecked then check it. Does it solve the problem?
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Re: iPad Pro Mini not seen with 1785

Postby lindholm » Fri Apr 08, 2016 1:01 pm

Hi,
the Portable Device Sync had two entries for "George's iPad Air" (my previous iPad). One was checked and one was unchecked.
I flipped them and now it shows in MM
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