Mediamonkey64helper.exe Preventing UPgrade

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Asect
Posts: 11
Joined: Fri Oct 21, 2016 6:25 pm

Mediamonkey64helper.exe Preventing UPgrade

Post by Asect » Sat Mar 25, 2017 10:16 am

C:\ProgramFiles(x86)\MediaMonkey\MediaMonkey64Helper.exe

An error occurred while trying to replace the existing file:
DeleteFile Failed; Code 5
Access is Denied

Click Retry to try again, Ignore to skip this file (not recommended), or Abort to cancel installation.

Current MediaMonkey 4.1.15.1830. Continue to get message to upgrade. Upgrade is also listed as 4.1.15.1830. Why do I keep getting the message to upgrade and why the continual error message when attempting to upgrade as the program is directing?

Gold Lifetime License member. Downloading upgrade as directed from "Existing Gold Members Click Here" portion of download page.

Lowlander
Posts: 44562
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Mediamonkey64helper.exe Preventing UPgrade

Post by Lowlander » Sat Mar 25, 2017 8:42 pm

Lowlander (MediaMonkey user since 2003)

Peke
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Re: Mediamonkey64helper.exe Preventing UPgrade

Post by Peke » Sat Mar 25, 2017 9:49 pm

Gi,
Do you have MMW installed as service?
Best regards,
Pavle
MediaMonkey lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Asect
Posts: 11
Joined: Fri Oct 21, 2016 6:25 pm

Re: Mediamonkey64helper.exe Preventing UPgrade

Post by Asect » Sun Mar 26, 2017 10:25 am

There is a MediaMonkeyService running on Local System. I simply installed the program, so don't know if this is supposed to be there or not.

Asect
Posts: 11
Joined: Fri Oct 21, 2016 6:25 pm

Re: Mediamonkey64helper.exe Preventing UPgrade

Post by Asect » Sun Mar 26, 2017 10:27 am

Restarted system several times before the install and waited for a while before attempting to upgrade. This hasn't seemed to work. I will attempt the other options listed in the reply from Lowlander. Thanks.

Peke
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Location: Serbia
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Re: Mediamonkey64helper.exe Preventing UPgrade

Post by Peke » Sun Mar 26, 2017 5:35 pm

Hi,
Ok, so something is locking the file.

For such cases I personally always use https://lockhunter.com/ that should help me what lock file. Alos there is always just brute force rename of "Mediamonkey64helper.exe" -> "1Mediamonkey64helper.exe" that I can delete on next restart.
Best regards,
Pavle
MediaMonkey lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Lowlander
Posts: 44562
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Mediamonkey64helper.exe Preventing UPgrade

Post by Lowlander » Sun Mar 26, 2017 9:03 pm

You also may want to check the Task Manager and make sure any MediaMonkey related exe's aren't running.
Lowlander (MediaMonkey user since 2003)

Asect
Posts: 11
Joined: Fri Oct 21, 2016 6:25 pm

Re: Mediamonkey64helper.exe Preventing UPgrade

Post by Asect » Tue Mar 28, 2017 10:05 am

Lowlander & Peke.....

Thanks for the help! Went into Task Manager and sure enough, MediaMonkey64Helper.exe was listed and running. Along with two other MediaMonkey files (MediaMonkey (32 Bit) was one, MediaMonkeyService (32 Bit) was the other). Perhaps in the future upgrades there will be a way to program full release of MediaMonkey files before upgrading? Just a suggestion. Thanks again!

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