The program hangs Windows

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maxxxxxx
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Joined: Sun Nov 18, 2018 10:33 am

The program hangs Windows

Post by maxxxxxx » Sun Nov 18, 2018 10:41 am

Good day. For the second time, Windows 10 x64 crashes into the blue screen when trying to scroll through the track in MediaMonkey 4.1.23.1881. If you use XmPlay on the same track, then there is no problem

Peke
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Re: The program hangs Windows

Post by Peke » Sun Nov 18, 2018 7:12 pm

Hi,
BSOD in 99% of cases are not Software related, but hardware related (Drivers, RAM,...).

Anyway to be sure, if you can locate one track that triggers it can you please upload it somewhere and send us a DL link for analyze?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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maxxxxxx
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Re: The program hangs Windows

Post by maxxxxxx » Mon Nov 19, 2018 12:07 am

In this case, no hardware and no drivers. The situation was twice on tracks 24/96 when switching to another minute of the track. And I can listen to foobar or XmPlay, there’s no such thing, but I don’t like their interface

Lowlander
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Re: The program hangs Windows

Post by Lowlander » Mon Nov 19, 2018 4:02 pm

As long as you set DBGView to log to file you can capture this in a debug log (step 4b) and attach it to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=7&t=69 However as Peke said Blue Screens tend to be hardware related.
Lowlander (MediaMonkey user since 2003)

Peke
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Re: The program hangs Windows

Post by Peke » Mon Nov 19, 2018 10:14 pm

Hi,
It could be valuable to screenshot BSOD with your phone and attach picture for investigation.

Especially as 24/96 are in question and you have set your output to 24/96.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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maxxxxxx
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Re: The program hangs Windows

Post by maxxxxxx » Wed Nov 21, 2018 4:57 am

Hi, today at work (computer is different) Windows 10. When you rewind the flac track, the bitrate 1004 there was a delay of sound 5 and only then did further playback. The composition is different. I suspect a hundred at 24/96 bitrate 5000 would be a blue screen

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