4.0.5 Bug: Persistent random crashes

[peterH]

System: Intel E8500, 6GB Ram, AMD HD5450 video, Win7 x64 SP1 + MM 4.0.5.1496 + Quicktime Alternative 1.81 (I was prompted to install QT by MM4 when it came across a file it couldn't play)

Ever since I installed MM4 on my new Win7 x64 box, I've been getting MM randomly closing every couple of hours when playing an autoPlaylist.
This didn't happen with MM3 on my old XP box, with the same music collection, on the same hard drive. A lot of my tracks are M4As, so with MM3, I had the AAC plugin installed.
After installing MM4, I did install the AAC plugin too, as I didn't realise it wasn't MM4 compatible - and it did allow me to install it OK. I've since realised it is MM3-only and uninstalled it.

It's annoyed me so much now, that it's time to do something about it.
Yesterday, I installeed the debug version, but it does not generate any error messages or error log when crashing. Mediamonkey.elf does not exist.
So today I installed DebugView.

Just now I manually changed a few tracks, MM crashed and the Windows error (Not responding/Close Program) dialog came up:

Code: Select all

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   MediaMonkey.exe
  Application Version:   4.0.5.1496
  Application Timestamp:   4fce42c3
  Fault Module Name:   ntdll.dll
  Fault Module Version:   6.1.7601.17725
  Fault Module Timestamp:   4ec49b8f
  Exception Code:   c0000005
  Exception Offset:   0002e8a7
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   5129
  Additional Information 1:   a7fc
  Additional Information 2:   a7fc39e2d7d82877b1d6c14b64444fe2
  Additional Information 3:   295a
  Additional Information 4:   295ae9782b7e9b580a7ca7a00d1362d8

I also saved the DebugView log, whose last few lines read like this:

Code: Select all

00175815   70466.64062500   [4548] Thread registered, going to initialize 3516   
00175816   70466.64062500   [4548] Thread initialized 3516   
00175817   70466.64062500   [4548] Thread 'BackgroundQueue' has started 4788   
00175818   70466.64062500   [4548] Thread registered, going to initialize 4788   
00175819   70466.64062500   [4548] Thread initialized 4788   
00175820   70466.64062500   [4548] Winamp simulation window received messsage 12   
00175821   70466.64062500   [4548] Winamp sim - message left to the default processing   
00175822   70466.64062500   [4548] Winamp sim - message processing finished   
00175823   70466.64062500   [4548] BQ: Added new task. Currently 1 tasks in queue.   
00175824   70466.64062500   [4548] BQ: Starting a new task.   
00175825   70466.64062500   [4548] BQ: There are threads waiting, resume one.   
00175826   70466.66406250   [4548] UpdateSongPictures: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175827   70466.66406250   [4548] Added Cover Lists: 1   
00175828   70466.66406250   [4548] GetFileInfo: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175829   70466.66406250   [4548] GetFileInfo: readPictures=spAlways   
00175830   70466.66406250   [4548] GetFileInfo: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175831   70466.66406250   [4548] FH.ReadFileInfo: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175832   70466.66406250   [4548] f_MP4: OpenFile   
00175833   70466.66406250   [4548] Locking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175834   70466.66406250   [4548] Locked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175835   70466.66406250   [4548] Unlocking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175836   70466.66406250   [4548] Unlocked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175837   70466.66406250   [4548] f_MP4: Found FTYP atom, FileSize: 4982349   
00175838   70466.66406250   [4548] f_MP4: Found Data Atom: ©nam, Length: 33, data payload: Underneath It All   
00175839   70466.67187500   [4548] f_MP4: Found Data Atom: ©too, Length: 46, data payload: iTunes v4.7.1, QuickTime 6.5.2   
00175840   70466.67187500   [4548] f_MP4: Found Data Atom: ----, Length: 106, data payload:  00000D52 00000E50 0000BAD3 0000AC02 00041E68 00041E68 00008000 00008000 000035FF 000026FE   
00175841   70466.67187500   [4548] f_MP4: Found Data Atom: ©ART, Length: 24, data payload: No Doubt   
00175842   70466.67187500   [4548] f_MP4: Found Data Atom: ©wrt, Length: 25, data payload: Chad Hugo   
00175843   70466.67187500   [4548] f_MP4: Found Data Atom: ©alb, Length: 37, data payload: The Singles 1992-2003   
00175844   70466.67187500   [4548] f_MP4: GenreID: 18   
00175845   70466.67187500   [4548] f_MP4: Found Data Atom: ©day, Length: 20, data payload: 2003   
00175846   70466.67187500   [4548] f_MP4: Found Data Atom: ----, Length: 59, data payload: 17+0E8A5B4A7077B4274A8F9BEDA1212F2B+3522015   
00175847   70466.67187500   [4548] FH.ReadFileInfo openned   
00175848   70466.67187500   [4548] Added Covers: 2   
00175849   70466.67187500   [4548] f_MP4: CloseFile   
00175850   70466.67187500   [4548] 3516 DB prepare SQL: SELECT Songs.* FROM Songs WHERE Songs.IDMedia=? AND Songs.SongPath=?   
00175851   70466.67187500   [4548] 3516 DB query prepare finished, took 667.   
00175852   70466.67187500   [4548] 3516 DB open SQL: SELECT Songs.* FROM Songs WHERE Songs.IDMedia=? AND Songs.SongPath=?    
00175853   70466.67187500   [4548] 3516 DB lock finished, took 506.   
00175854   70466.67187500   [4548] GetFileInfo: Found in DB   
00175855   70466.67187500   [4548] UpdateSongPictures: CoverList.LoadForSongId, L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175856   70466.67187500   [4548] 3516 DB open SQL: SELECT * FROM Covers WHERE IDSong=44155 ORDER BY CoverOrder    
00175857   70466.67187500   [4548] 3516 DB lock finished, took 446.   
00175858   70466.67187500   [4548] Added Covers: 3   
00175859   70466.67187500   [4548] Remaining Covers: 2   
00175860   70466.67187500   [4548] UpdateSongPictures: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175861   70466.67187500   [4548] Winamp sim - WM_USER message 603   
00175862   70466.67187500   [4548] Winamp sim - WM_USER message 603   
00175863   70466.67187500   [4548] Winamp sim - WM_USER message 603   
00175864   70466.67187500   [4548] Winamp sim - WM_USER message 603   
00175865   70466.67187500   [4548] TWAInputPlugin.Play starting   
00175866   70466.67187500   [4548] Locking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175867   70466.67187500   [4548] Locked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175868   70466.67187500   [4548] Unlocking file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175869   70466.67187500   [4548] Unlocked file: L:\Audio\_new audio to sort\from Nico\My Music\No Doubt\The Singles 1992-2003\08 Underneath It All.m4a   
00175870   70466.67968750   [4548] in_mfaudio: Detected native type - SampleRate=44100, Channels=2, BPS=16   
00175871   70466.67968750   [4548] MMDS: Playback of a new track starts   
00175872   70466.67968750   [4548] MMDS: buff1 -> buff2   
00175873   70466.67968750   [4548] MMDS: Creating new buffer   
00175874   70466.67968750   [4548] MMDS: Waiting for buffer creation   
00175875   70466.67968750   [4548] MMDS: CreateSoundBuffer: 0   
00175876   70466.67968750   [4548] MMDS: Buffer created   
00175877   70466.67968750   [4548] MMDS: Track is going to be played   
00175878   70466.67968750   [4548] TWAInputPlugin.Play finishing   
00175879   70466.67968750   [4548] Player: Playback started   
00175880   70466.68750000   [4548] Remaining Covers: 1   
00175881   70466.68750000   [4548] BQ: Added new task. Currently 1 tasks in queue.   
00175882   70466.68750000   [4548] BQ: Starting a new task.   
00175883   70466.68750000   [4548] BQ: There are threads waiting, resume one.   
00175884   70466.68750000   [4548] Going 'PlaybackStarter_Var'to make final callback 5816   
00175885   70466.68750000   [4548] Thread 'PlaybackStarter_Var'has finished 5816   
00175886   70466.68750000   [4548] Winamp sim - WM_USER message 603   
00175887   70466.68750000   [4548] Winamp Playlist sim - WM_USER message 7379   
00175888   70466.68750000   [4548] Winamp Playlist sim - message left to the default processing   
00175889   70466.68750000   [4548] Winamp Playlist sim - WM_USER message 1073749203   
00175890   70466.68750000   [4548] Winamp Playlist sim - message left to the default processing   
00175891   70466.68750000   [4548] Winamp sim - WM_USER message 603   
00175892   70466.68750000   [4548] Winamp sim - WM_USER message 603   
00175893   70466.68750000   [4548] PrepareDockedVideo: Begin   
00175894   70466.68750000   [4548] PrepareDockedVideo: Switching=false IsStartingPlayback=false WasManuallyChanged=false   
00175895   70466.68750000   [4548] PrepareDockedVideo: Reduced window or audio   
00175896   70466.68750000   [4548] PrepareDockedVideo: Audio   
00175897   70466.68750000   [4548] ControlsPlus.IsReallyVisible(): VTPlaylist   
00175898   70466.68750000   [4548] ControlsPlus.IsReallyVisible(): PnlPlaylist   
00175899   70466.68750000   [4548] ControlsPlus.IsReallyVisible(): TBXPlaylistDock   
00175900   70466.68750000   [4548] ControlsPlus.IsReallyVisible(): DockRight   
00175901   70466.68750000   [4548] ControlsPlus.IsReallyVisible(): FMainWindow   
00175902   70466.68750000   [4548] PrepareDockedVideo: End   
00175903   70466.68750000   [4548] StretchStart   
00175904   70466.68750000   [4548] BQ: Added new task. Currently 1 tasks in queue.   
00175905   70466.68750000   [4548] BQ: Starting a new task.   
00175906   70466.68750000   [4548] BQ: There are threads waiting, resume one.   
00175907   70466.68750000   [4548] StretchEnd   
00175908   70466.70312500   [4548] StretchStart   
00175909   70466.70312500   [4548] BQ: Added new task. Currently 1 tasks in queue.   
00175910   70466.70312500   [4548] MMDS: Written 101376 bytes   
00175911   70466.70312500   [4548] BQ: Starting a new task.   
00175912   70466.70312500   [4548] BQ: There are threads waiting, resume one.   
00175913   70466.71093750   [4548] StretchEnd   
00175914   70466.71875000   [4548] MMDS: Written 101376 bytes   
00175915   70466.72656250   [4548] StretchStart   
00175916   70466.72656250   [4548] BQ: Added new task. Currently 1 tasks in queue.   
00175917   70466.72656250   [4548] BQ: Starting a new task.   
00175918   70466.72656250   [4548] BQ: There are threads waiting, resume one.   
00175919   70466.72656250   [4548] in_mfaudio: get_576_samples: new type - SampleRate=44100, Channels=1, BPS=16   
00175920   70466.72656250   [4548] MMDS: Close starts   
00175921   70466.72656250   [4548] MMDS: Starting smooth stop   
00175922   70466.72656250   [4548] MMDS: Close ends   
00175923   70466.72656250   [4548] MMDS: Playback of a new track starts   
00175924   70466.72656250   [4548] MMDS: Buffer.Close() starting.   
00175925   70466.72656250   [4548] MMDS: Buffer.Close() finished.   
00175926   70466.72656250   [4548] MMDS: buff1 -> buff2   
00175927   70466.72656250   [4548] MMDS: Creating new buffer   
00175928   70466.72656250   [4548] MMDS: Waiting for buffer creation   
00175929   70466.72656250   [4548] MMDS: CreateSoundBuffer: 0   
00175930   70466.72656250   [4548] MMDS: Buffer created   
00175931   70466.72656250   [4548] MMDS: Track is going to be played   
00175932   70466.72656250   [4548] in_mfaudio: get_576_samples: flag 32    
00175933   70466.72656250   [4548] --------------------------------------------------------    
00175934   70466.72656250   [4548] New exception:    
00175935   70466.72656250   [4548] Exception code: 3221225477    
00175936   70466.72656250   [4548] Exception flags: 18    
00175937   70466.72656250   [4548] Number of parameters: 2    



I've got the full log. I'll open up a support ticket and upload there.

Regards,
Pete

[peterH]

Just had another MM crash (Windows stays up and responsive).
This time, the MM Report Error dialog came up. Unfortunately, I clicked on "Tell me more about this problem" link. This brings up the error info, but when I clicked [OK] on that dialog after viewing the info, the original Error dialog also closed automatically, without giving me a chance to hit [Send Report]. Grrrr. {This maybe a separate bug in the MM error reporting system...?}

Luckily, it saved a Mediamonkey.elf file:

Code: Select all

EurekaLog 6.0.21

Application:
-------------------------------------------------------
  1.1 Start Date      : Fri, 22 Jun 2012 17:20:43 +1200
  1.2 Name/Description: MediaMonkey.exe - (MediaMonke)
  1.3 Version Number  : 4.0.5.1496
  1.4 Parameters      :
  1.5 Compilation Date: Wed, 6 Jun 2012 05:35:10 +1200
  1.6 Up Time         : 2 hours, 3 minutes, 39 seconds

Exception:
-----------------------------------------------------------------------------------------------------------------
  2.1 Date          : Fri, 22 Jun 2012 19:24:22 +1200
  2.2 Address       : 73916E9A
  2.3 Module Name   : in_mfaudio.dll
  2.4 Module Version:
  2.5 Type          : EAccessViolation
  2.6 Message       : Access violation at address 73916E9A in module 'in_mfaudio.dll'. Write of address 1892F000.
  2.7 ID            : EAB7
  2.8 Count         : 1
  2.9 Status        : New
  2.10 Note         :

[i]etc[/i]

I've uploaded the full file to the support ticket #YAZ-391145.

[peterH]

FYI: Here's another person who had a similar "Access violation at address 708B1EAF in module 'in_mfaudio.dll'" problem:
http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=64135

[peterH]

Another MM hang just now, when manually changing song:

Code: Select all

Description:
  A problem caused this program to stop interacting with Windows.

Problem signature:
  Problem Event Name:   AppHangB1
  Application Name:   MediaMonkey.exe
  Application Version:   4.0.5.1496
  Application Timestamp:   4fce42c3
  Hang Signature:   882d
  Hang Type:   0
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:   5129
  Additional Hang Signature 1:   882d51d57994934b87b269f7f9b2e125
  Additional Hang Signature 2:   043f
  Additional Hang Signature 3:   043f03783c0ce85e9cd499cb020d90c3
  Additional Hang Signature 4:   882d
  Additional Hang Signature 5:   882d51d57994934b87b269f7f9b2e125
  Additional Hang Signature 6:   043f
  Additional Hang Signature 7:   043f03783c0ce85e9cd499cb020d90c3


No mediamonkey.elf file was created.
The last entries of DebugView looked like this:

Code: Select all

[6904] MMDS: Written 101376 bytes
[6904] MMDS: Written 101376 bytes
[6904] MMDS: Written 101376 bytes
[6904] in_mfaudio: get_576_samples: new type - SampleRate=44100, Channels=1, BPS=16
[6904] MMDS: Close starts
[6904] MMDS: Starting smooth stop
[6904] MMDS: Close ends
[6904] MMDS: Playback of a new track starts
[6904] MMDS: Buffer.Close() starting.
[6904] MMDS: Buffer.Close() finished.
[6904] MMDS: buff1 -> buff2
[6904] MMDS: Creating new buffer
[6904] MMDS: Waiting for buffer creation
[6904] MMDS: CreateSoundBuffer: 0
[6904] MMDS: Buffer created
[6904] MMDS: Track is going to be played
[6904] in_mfaudio: get_576_samples: flag 32
[6904] Going 'BackgroundQueue'to make final callback 5636
[6904] DB: Deleting prepared query: SELECT Songs.* FROM Songs WHERE Songs.IDMedia=? AND Songs.SongPath=?
[6904] Going 'BackgroundQueue'to make final callback 4952
[6904] Going 'BackgroundQueue'to make final callback 2196
[4212] "www.bing.com"
[4212] "www.youtube.com"
[4212] "search.msdn.microsoft.com"
[4212] "www.google.com"
[4212] "dictionary.reference.com"
[4212] "www.imdb.com"
[4212] "www.weather.com"
[4212] "mailto:%1"
[4212] "thesaurus.reference.com"
[4212] "en.wikipedia.org"
[4212] "www.netflix.com"
[4212] "search.yahoo.com"
[4212] "www.amazon.com"
[4212] "maps.google.com"
[4212] Searching catalog for "actual multi"
[3808] Win7Tools - Windows 7 detected
[3808] Win7Tools - running on Windows Vista or later - initialize DWM
[3808] Win7Tools - Windows Vista DWM initialized
[3808] Win7Tools - Windows 7 DWM initialized
[3808] Win7Tools - Shell initialized
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1426391934
[3808] ImgList::AddMasked - added masked bitmap to index=0
[3808] ImgList::AddMasked - finished with result=0
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=2483362745
[3808] ImgList::AddMasked - added masked bitmap to index=1
[3808] ImgList::AddMasked - finished with result=1
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1627718375
[3808] ImgList::AddMasked - added masked bitmap to index=2
[3808] ImgList::AddMasked - finished with result=2
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1376060402
[3808] ImgList::AddMasked - added masked bitmap to index=3
[3808] ImgList::AddMasked - finished with result=3
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=2919570361
[3808] ImgList::AddMasked - added masked bitmap to index=4
[3808] ImgList::AddMasked - finished with result=4
[3808] ImgList::GetImageHandle - was DDB
[3808] ImgList::GetImageHandle - finished with result=1292174176
[3808] ImgList::AddMasked - added masked bitmap to index=5
[3808] ImgList::AddMasked - finished with result=5
[3808] InstanceManager - registering class.
[3808] InstanceManager - creating mutex.
[3808] InstanceManager - finding window.


[nanite2000]

I get the same problem, except my frequent random crashes occur in 'in_wmp3.dll':

"Access violation at address 08674A20 in module 'in_wmp3.dll'. Write of address 0873C980."

MediaMonkey then can't be closed - it has to be killed from the Task Manager.

I'm using Windows 7 x64 and MediaMonkey v4.0.2.1462.

[nanite2000]

It happened again.

Has this been registered as a bug? Or do you need more information?

Thanks.

[nohitter151]

It happened again.

Has this been registered as a bug? Or do you need more information?

Thanks.

Please use the current version 4.0.5 and see if the problem continues.

[peterH]

It happened again.

Has this been registered as a bug? Or do you need more information?

Thanks.

Please use the current version 4.0.5 and see if the problem continues.

This is happening in v4.0.5. (I did include the version number in the title of the post)

[nohitter151]

This is happening in v4.0.5. (I did include the version number in the title of the post)

I quoted nanite who said he was using 4.0.2.

[nanite2000]

This is happening in v4.0.5. (I did include the version number in the title of the post)

I quoted nanite who said he was using 4.0.2.

It's also happening in v4.0.6.1501:

Access violation at address 08F34A20 in module 'in_wmp3.dll'. Write of address 0929C980.

Has there been any progress in addressing this specific issue in the last couple of versions?

[nohitter151]

Has there been any progress in addressing this specific issue in the last couple of versions?

I don't think there's any known problem. You should contact the support team with a debug log.

[Horusbedhetys]

I am having the same problem of persistent, random crashes and the instances seem to be increasing. I am using MM 4.0.6.1501 (Gold) on a Windows 7 system, HP laptop; 1 CD/DVD player. I did not have this problem until the most recent update. I love MM but I love my music more. It sucks having to depend on WMP and I hate to bring up money, but I did pay for my MM Gold and would appreciate a fix or solution of some kind.

[nohitter151]

I am having the same problem of persistent, random crashes and the instances seem to be increasing. I am using MM 4.0.6.1501 (Gold) on a Windows 7 system, HP laptop; 1 CD/DVD player. I did not have this problem until the most recent update. I love MM but I love my music more. It sucks having to depend on WMP and I hate to bring up money, but I did pay for my MM Gold and would appreciate a fix or solution of some kind.

You should contact the support team with a debug log. Or at least a detailed explanation of the problem.

[pitflyer]

Yeah, I have 4.06 also and have been getting random crashes for awhile. I will open 3-4 times with no issue...and then open one more time and then the computer will make a "bing" noise (sorry, that is the technical term) and then the Media Monkey Load screen will be frozen in the middle of my screen, won't load, and can only be removed by killing the process. At this point, it will continue to hang in the same way until I reboot and then will start working again.

Not interested in installing and running a whole debug tool, but if there is somewhere I can look in my existing logs for the error, I wouldn't mind looking........