1692 - Multimedia Keys Crashes MM

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monkeyfan1970
Posts: 141
Joined: Wed Sep 07, 2011 11:08 pm

1692 - Multimedia Keys Crashes MM

Post by monkeyfan1970 »

Hello,

I have using the very latest version of MM 4.1.0.1692 on a freshly installed Windows 7 32bit.

I am using Microsoft Wireless Keyboard 2000 with lasted Drivers Installed.

http://www.microsoft.com/hardware/en-us ... board-2000

Whenever I press |<< (Previous Track) & >>| (Next Track) buttons on the keyboard, MM just crashes.

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Sometime I get this.

Code: Select all

Problem signature:
  Problem Event Name:	BEX
  Application Name:	MediaMonkey.exe
  Application Version:	4.1.0.1692
  Application Timestamp:	52efe369
  Fault Module Name:	dpgcmd.dll_unloaded
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	4e41c894
  Exception Offset:	69452962
  Exception Code:	c0000005
  Exception Data:	00000008
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	18441
  Additional Information 1:	3534
  Additional Information 2:	353480bfffe63e96795be00fd6db4c9b
  Additional Information 3:	1468
  Additional Information 4:	14684b8cf49ee4f7ca26ac437703d738

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I really hope you can fix this. Thank you.
Last edited by Lowlander on Sat Feb 15, 2014 2:02 pm, edited 1 time in total.
Reason: Moved to correct Forum
Peke
Posts: 17465
Joined: Tue Jun 10, 2003 7:21 pm
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Re: 1692 - Multimedia Keys Crashes MM

Post by Peke »

Error you get is common bug in Driver itself many solutions suggested uninstall the driver and go to version <8.2
Best regards,
Peke
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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monkeyfan1970
Posts: 141
Joined: Wed Sep 07, 2011 11:08 pm

Re: 1692 - Multimedia Keys Crashes MM

Post by monkeyfan1970 »

Peke wrote:Error you get is common bug in Driver itself many solutions suggested uninstall the driver and go to version <8.2
Thanks for the reply. I am having trouble finding the driver that is below version 8.2. Could someone have a link?

Back in version 3 of MM, all my media keys fine as usual. Even MM 4.0 was working find. It is just in 4.1, MM crashes when the NEXT or PREVIOUS button are pressed.
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