Error during creation of the main window

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kjohnson@nctv.com
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Joined: Mon Nov 27, 2017 7:47 am

Error during creation of the main window

Post by kjohnson@nctv.com » Mon Feb 04, 2019 10:00 pm

Long-time user now getting "Error during creation of the main window" on attempted launch and the launch aborts. Have uninstalled and reinstalled twice, the last time using Iolo's Revo Uninstaller to remove any leftovers and rebooting before reinstalling. No change at all. Using Windows 10, fully updated. Any suggestions?

Lowlander
Posts: 46273
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error during creation of the main window

Post by Lowlander » Mon Feb 04, 2019 11:00 pm

Lowlander (MediaMonkey user since 2003)

kjohnson@nctv.com
Posts: 8
Joined: Mon Nov 27, 2017 7:47 am

Re: Error during creation of the main window

Post by kjohnson@nctv.com » Tue Feb 05, 2019 8:22 am

MediaMonkey_4.1.23.1881, thanks.

Lowlander
Posts: 46273
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error during creation of the main window

Post by Lowlander » Tue Feb 05, 2019 11:00 am

You can try running as Administrator or go to the install folder and run the MediaMonkey (non-skinned).exe version.
Lowlander (MediaMonkey user since 2003)

kjohnson@nctv.com
Posts: 8
Joined: Mon Nov 27, 2017 7:47 am

Re: Error during creation of the main window

Post by kjohnson@nctv.com » Tue Feb 05, 2019 4:26 pm

I tried running as Administrator and mediamonkey(non-skinned).exe, to no effect. Thanks for the reply, though.

Lowlander
Posts: 46273
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error during creation of the main window

Post by Lowlander » Wed Feb 06, 2019 12:31 am

Then capture this in a debug log (step 4b) and attach the log to a Support Ticket: https://www.mediamonkey.com/forum/viewt ... p?f=7&t=69
Lowlander (MediaMonkey user since 2003)

kjohnson@nctv.com
Posts: 8
Joined: Mon Nov 27, 2017 7:47 am

Re: Error during creation of the main window

Post by kjohnson@nctv.com » Wed Feb 06, 2019 10:38 am

Ran debug version but no mediamonkey.elf file was created. It simply displays the error and aborts.

This error also was reported by bsomberg2 » Sat Feb 11, 2017 11:38 pm.

I am thinking about using Iolo's RevoUninstaller (again) to uninstall and scan to remove leftovers. Then I will back up the registry and use regedit to remove every reference to MediaMonkey in the registry before I reinstall. Does that sound reasonable? Thanks for your time.

Lowlander
Posts: 46273
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error during creation of the main window

Post by Lowlander » Wed Feb 06, 2019 10:55 am

Did you run DBGView and did it not capture info from MediaMonkey?
Lowlander (MediaMonkey user since 2003)

kjohnson@nctv.com
Posts: 8
Joined: Mon Nov 27, 2017 7:47 am

Re: Error during creation of the main window

Post by kjohnson@nctv.com » Wed Feb 06, 2019 9:39 pm

I read up on DBGView online and fear that it is well beyond my technical expertise.

Lowlander
Posts: 46273
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error during creation of the main window

Post by Lowlander » Thu Feb 07, 2019 10:31 am

Just download and run DBGView (It doesn't install). Then download and install and run MediaMonkey debug version. That's it. DBGView will capture what MediaMonkey is doing and once you encounter your problem you save the log in DBGView and attach that log to a Support Ticket.
Lowlander (MediaMonkey user since 2003)

kjohnson@nctv.com
Posts: 8
Joined: Mon Nov 27, 2017 7:47 am

Re: Error during creation of the main window

Post by kjohnson@nctv.com » Thu Feb 07, 2019 3:08 pm

How do I attach a debug file?

Lowlander
Posts: 46273
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Error during creation of the main window

Post by Lowlander » Thu Feb 07, 2019 3:13 pm

Lowlander (MediaMonkey user since 2003)

kjohnson@nctv.com
Posts: 8
Joined: Mon Nov 27, 2017 7:47 am

Re: Error during creation of the main window

Post by kjohnson@nctv.com » Fri Feb 08, 2019 1:55 pm

I went through all of the steps to create a support ticket but it did not seem to work; i.e, I can't find it anywhere.

http://www.mediamonkey.com/support/staf ... View/37043

kjohnson@nctv.com
Posts: 8
Joined: Mon Nov 27, 2017 7:47 am

Re: Error during creation of the main window

Post by kjohnson@nctv.com » Sun Feb 10, 2019 7:09 pm

I finally reinstalled Windows 10 (the Bill Gates solution) and problem went away. Thanks to all who tried to help.

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