MM 4 puking when trying to configure synch

[rick_dallas]

Been a user of MM for around 6 yrs. Very few problems until I upgraded from 3x to 4x. Terrible mistake on my part to not have done a system restore 1st. Live and learn...
Anyway, did the upgrade, all appeared to go well until I tried to synch my music to my 16g usb drive. Quite a diaster. MM kept locking up, I got disgusted, uninstalled it, went through the registry and deleted everything that said MM. Could not locate a 3x version to re-install (which was my preference), so re-installed 4x again. Again, installed fine, no apparent errors. Go in to try to synch my usb drive and when I go to configure the synch (Tools, Option, Portable devices, MM shows me all my devices. I double-click on the usb drive and get a windows dialogue box

"Access violation at address 0056e77e in module "Mediamonkey.exe'. Read of address 0000008e."

I plugged in my Sansa Fuze, go to configure it using the same method above and it gives the same error. I noticed that both of these devices are using the same plug-file "d_WMDM.dll".

Additional info:

I am using default scripts
I have Windows media player of course. I also have SoMud which is a music/video client for DL media. I also have Total Media Theatre 5 that I use for playing back videos only.
All music is stored in same folder with subfolders for each artist

Abosolutely no problems at all using MM 3x on this same PC. Synching was never an issue either. My preference at the moment is to get back to that so I can use my system. If anyone has a the 3x DL on their PC, it would be awesome to get it from you. I am a lifetime Gold member. Can provide email I was sent with user id, serial number (you won't actually be able to see all of the SN).

I have always updated MM over the years and never had anything like this happen so I was a bit more complacent doing the upgrade that I should have been.

I appreciate any suggestion, ideas, etc to get MM4 to work properly. As I stated earlier, a DL of the most recent 3x version would be great. Standard version is fine. I can use my license key to update it to Gold.

Thanks!

[nohitter151]

If you are not interested in solving the problem in MM4, you can download old versions of MM at the support site:
http://www.mediamonkey.com/support/inde ... ditemid=45

If you are interested in solving the problem in MM4, please generate a debug log as described here:
viewtopic.php?f=7&t=69

[rick_dallas]

Thanks for the link.

I was in the middle of creating a log file when I got your email. Interestingly enough, I DL the debug version of MM to create the log and MM came up with splash screens I didn't see before. I then went over to configure the device and the error is now gone.

Sounds like upgrading from 3x to 4x is one thing and overlaying the debug version on v4 is something a bit different. Hopefully better.

Anyway, haven't tried it enough to see if the app lockup issue is gone or not but will post back here later today with my results in case someone else runs into this.

Thanks again.

[rick_dallas]

Ok, here's my update.

So far, synch appears to work fine with my Sansa Fuze. HOWEVER, MM will not synch my playlists on my usb stick. I can send each playlist to my usb stick one at a time and they will go.

So best I can tell, synch does not apply to playlists on usb drives AND you can not select multiple playlists at once. Fortunately, I just had a few to do but for a person that had 100s, I imagine they would be cussing. There may be a workaround for this problem that I haven't found yet. If anyone has a solution for that, I'd appreciate a response. Oh and the playlists on the Sansa are pla files while on the usb stick they are m3u files. That might be a clue...........or not.

[nohitter151]

Syncing playlists to a USB stick works fine for me. Did you check the box "Sync playlists"? Have you selected them also in the auto-sync list tab?

[Guest]

Yep and yep.

I don't know what is going on. Everything seems to be working correctly now except for the playlist synching with usb stick. They synced fine with the Sansa Fuze except the file extension is pla instead of m3u.

I'm going to keep trying things to see if I can figure out what the deal is but right now, it all looks right but doesn't work.