mm4 sometimes does not close safely on win7-x64

Beta Testing for Windows Products and plugins

Moderator: Gurus

guren

Re: mm4 sometimes does not close safely on win7-x64

Post by guren » Thu Nov 24, 2011 2:52 am

Problem NOT solved
I can't close mediamonkey 4, the task and the icon on the taskbar are still active and i must kill the process in task manager.
But doing this the prog doesn't save any customization so it's useless.
I'm a gold user and i love MM but i think i'll switch soon to another program :(

Windows 7 pro 64bit, dual screen configuration if can help

bye

Lowlander
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Location: MediaMonkey 5

Re: mm4 sometimes does not close safely on win7-x64

Post by Lowlander » Thu Nov 24, 2011 1:53 pm

Debug log send to support would be helpful: http://www.mediamonkey.com/forum/viewtopic.php?f=7&t=69
Lowlander (MediaMonkey user since 2003)

guren

Re: mm4 sometimes does not close safely on win7-x64

Post by guren » Fri Nov 25, 2011 12:29 pm

Ok I'll try to generate it but the problem is that the program doesn't crash it simply doesn't close...
When I click on the X (or i choose file->close) it only reduces in taskbar and doesn't close so i have to terminate it by taskmanager.

Lowlander
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Location: MediaMonkey 5

Re: mm4 sometimes does not close safely on win7-x64

Post by Lowlander » Fri Nov 25, 2011 12:40 pm

Debug logs in DBGView don't require crashes.
Lowlander (MediaMonkey user since 2003)

pleglise
Posts: 5
Joined: Thu Feb 09, 2012 3:41 pm

Re: mm4 sometimes does not close safely on win7-x64

Post by pleglise » Thu Feb 09, 2012 5:20 pm

I had the same problem with different version of MM... (3 or 4, whatever).
I finally end up with the solution after lot's of hours of hard work...

The problem, (for me) was solved with the correct setting of the WcesComm service (used for Windows Mobile 2003 connectivity). I recently disabled this service because I don't use it... Big mistake. I know now that it's usefull for d_wmdm.dll to work correctly.

So if you have the same trouble (MM won't stop correctly and debug log looping on "WMDM: Waiting for queued actions to terminate", then just go into the service manager, set the service "Windows Mobile 2003 connectivity" or WcesComm (I don't know how it's called in english) to "Automatic" and start it. It should work ok.

Cheers.
PY
PS : excuse my poor English, it's not my natural langage.
Last edited by pleglise on Thu Feb 09, 2012 6:21 pm, edited 1 time in total.

surfer
Posts: 268
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Thu Feb 09, 2012 5:52 pm

thanks a lot for your hint. i've actually had this service stopped as well and have just activated it to see if it helps.

@developers: do you think the isue could in fact be in some way related to that?

pleglise
Posts: 5
Joined: Thu Feb 09, 2012 3:41 pm

Re: mm4 sometimes does not close safely on win7-x64

Post by pleglise » Fri Feb 10, 2012 6:21 am

So ?
Did that work for you ?

I'm pretty sure it's related. in d_WMDM.dll, WMDM stands for Windows Media Device Manager. And one of the purpose of the service WcesCom is to handle Media connectivity.

PY

surfer
Posts: 268
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Sat Feb 11, 2012 5:45 am

pleglise wrote:So ? Did that work for you ?
Yes, it seems so. After activating the 2 services of "windows mobile connections" MM i have not had this sort of "hanging" as described above any more...as yet.
The drawback is to have had to install "Windows Mobile Device Center 6.1" and having to run 2 more unused services.
thanks a lot once more for the valuable hint!

Lowlander
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Location: MediaMonkey 5

Re: mm4 sometimes does not close safely on win7-x64

Post by Lowlander » Sat Feb 11, 2012 10:48 am

Then changing d_WMDM.dll to d_WMDM.dll.off should allow you to not run those services.
Lowlander (MediaMonkey user since 2003)

surfer
Posts: 268
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Sat Feb 11, 2012 10:55 am

Lowlander wrote:Then changing d_WMDM.dll to d_WMDM.dll.off should allow you to not run those services.
But then i would not be able to use this plugin, would i?

Lowlander
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Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: mm4 sometimes does not close safely on win7-x64

Post by Lowlander » Sat Feb 11, 2012 11:00 am

surfer wrote:But then i would not be able to use this plugin, would i?
Then the services aren't unused.
surfer wrote:and having to run 2 more unused services.
Lowlander (MediaMonkey user since 2003)

surfer
Posts: 268
Joined: Fri Oct 22, 2004 4:55 am

Re: mm4 sometimes does not close safely on win7-x64

Post by surfer » Sat Feb 11, 2012 11:06 am

Sure, but i did not think i had to install Windows Mobile Device Center 6.1 and run those 2 services to use the wmdm-plugin :-?

jiri
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Re: mm4 sometimes does not close safely on win7-x64

Post by jiri » Mon Feb 13, 2012 4:14 am

Note that this service isn't needed to run d_WMDM plug-in, it just runs correctly out of the box. What happens in your case is probably some kind of conflict that's caused by installation of the Windows Mobile services. We'll try to find out more, but I don't know whether we can do anything about it.

Jiri

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