Faulting module name: ntdll.dll

[Darryl_Gittins]

MM keeps crashing on my W7 laptop. I've uninstalled and reinstalled, and it worked for a short while then started crashing again. Looking at the logs, it seems that ntdll.dll is the problem. That's a Windows file, I think, so why is it taking out MM?

Faulting application name: MediaMonkey.exe, version: 4.1.4.1709, time stamp: 0x53ee6b7b
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0005b72e
Faulting process id: 0x1768
Faulting application start time: 0x01cfe679aed5c137
Faulting application path: C:\Program Files (x86)\MediaMonkey\MediaMonkey.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: fa8a5488-526c-11e4-8ac9-402cf421b8b7

[nohitter151]

http://www.mediamonkey.com/support/inde ... wont-start

[Lowlander]

I suggest you capture the crash in a debug log (step 4b) and send it to support for the developers to look into it: http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=69

[Peke]

Try installing portable version like c:\MMWtemp ?

[Darryl_Gittins]

Thanks for the suggestions - Using MediaMonkey (non-skinned).exe seems to be working. I'm happy with that!