constant crashes

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linn
Posts: 170
Joined: Wed Sep 06, 2006 3:59 am

constant crashes

Post by linn » Tue Apr 12, 2016 3:50 pm

I get access violations nearly continuously now.
Just now MM decided to rescan my files ,added 600 existing files again.
I installed the debug version , sent about 5 reports, with email adress, haven't heard a thing.

How can i reinstall without having to rescan all my files?
i have put a lot of manual work into the collection (audiobooks).
Thanks
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Lowlander
Posts: 46252
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: constant crashes

Post by Lowlander » Tue Apr 12, 2016 5:06 pm

Which version of MediaMonkey?
Lowlander (MediaMonkey user since 2003)

linn
Posts: 170
Joined: Wed Sep 06, 2006 3:59 am

Re: constant crashes

Post by linn » Wed Apr 13, 2016 2:15 am

Lowlander wrote:Which version of MediaMonkey?
Sorry, 4.1.6.173 MMW Win 7 x64
No autostart scripts

MMFrLife
Posts: 2774
Joined: Fri Oct 26, 2012 9:04 pm

Re: constant crashes

Post by MMFrLife » Wed Apr 13, 2016 6:46 am

linn wrote:How can i reinstall without having to rescan all my files?
It may not be the issue, but you should start by updating MM.

Just back up media files and MM files: .DB (most important), .ini (highly recommended), (optionally, .registry).

Normally, you can just do a reinstall over the old one, but you should do a clean install
clean uninstall

...portable info at bottom of page.

If you do a clean, you'll likely need to reinstall your scripts.
MM user since 2003 (lifetime since 2012) "Trying to imagine life without music gives me a headache"
track properties; dir/fn mask configurations; check out ZvezdanD's scripts
MMW 4.1.18.1842b; fav scripts > RegExp Find & Replace 5.1.0; Magic Nodes 5.1.0; Advanced Duplicate Find & Fix 3.8.2;
Backup 6.0; Clear Now Playing Button 1.2
...always back it up, especially before doing anything major!!!
Win. explorer alt. for power users [free]; great file/folder renamer [used by nasa]

linn
Posts: 170
Joined: Wed Sep 06, 2006 3:59 am

Re: constant crashes

Post by linn » Wed Apr 13, 2016 4:18 pm

MMFrLife wrote:
linn wrote:How can i reinstall without having to rescan all my files?
It may not be the issue, but you should start by updating MM.

Just back up media files and MM files: .DB (most important), .ini (highly recommended), (optionally, .registry).

Normally, you can just do a reinstall over the old one, but you should do a clean install
clean uninstall

...portable info at bottom of page.

If you do a clean, you'll likely need to reinstall your scripts.
I did install the latest version, 4.1.11,( which still gave me crashes) but the debug version is older, i'm not sure why it is older, i dl it from this site
So, i already reinstalled 4.1.11over the old version , this did not solve the problem.

If i do a complete clean uninstall now,what do i get back with the new clean install?
I presume i can reuse the existing DB, i can save the playlists i made and reimport them i think.
I have lots of 'art' which are sreenshots of book reviews i paste as art; these are saved as .THM files , i don't want to lose all these....

I just noticed the drive which has the files on it has 1 % space left ( 4.3 GB) could this be the cause of the problems ?

Image

MMFrLife
Posts: 2774
Joined: Fri Oct 26, 2012 9:04 pm

Re: constant crashes

Post by MMFrLife » Wed Apr 13, 2016 7:35 pm

Access Violations are Memory Access problems. Seomething's causing a block/interference.
The debug is the thing to do for most in these situations. If you want to try something before you hear back,
You should first try to isolate/disable any other program background processes that might be going on
concurrently while MM is running or do a Windows registry clean. But you should only do this if you know what
you are doing
. That is why the debug is so important here.

Reinstalling may fix it but there is a fair chance it won't. You could try installing the portable version separately from the regular install while you're waiting to hear back and just to see if everything works ok with that one.
Although, I would recommend waiting to hear back if you are not comfortable with such things. Give 'em about a
week.
MM user since 2003 (lifetime since 2012) "Trying to imagine life without music gives me a headache"
track properties; dir/fn mask configurations; check out ZvezdanD's scripts
MMW 4.1.18.1842b; fav scripts > RegExp Find & Replace 5.1.0; Magic Nodes 5.1.0; Advanced Duplicate Find & Fix 3.8.2;
Backup 6.0; Clear Now Playing Button 1.2
...always back it up, especially before doing anything major!!!
Win. explorer alt. for power users [free]; great file/folder renamer [used by nasa]

linn
Posts: 170
Joined: Wed Sep 06, 2006 3:59 am

Re: constant crashes

Post by linn » Thu Apr 14, 2016 1:35 am

MMFrLife wrote: Give 'em about a
week.
Ok, i'll wait some more.
Thanks for your input.
I might try the portable.

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