Cannot download

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Jack255
Posts: 2
Joined: Wed Nov 22, 2017 5:39 am

Cannot download

Post by Jack255 » Wed Nov 22, 2017 6:06 am

Hope this is the correct forum .

I installed mm to enable coping files on my Panasonic DVD Recorder to the PC. This used to be possible in Windows Explorer but I'm told
a Win 10 update removed the capability.

I'm new to mm but think I setup every correctly... I see the DVD Recorder name in Media Servers and the Filenames under Title. I r-click and select Download.
It asks where to put them, the Download icon pulsates then advises there was a problem downloading.

http://192.168.20.3:60001/AV-0-26843545 ... 286400_BDY - HTTP/1.1 503 Service
Unavailable


Can anyone help with this problem? Thank you.

Peke
Posts: 11333
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Cannot download

Post by Peke » Wed Nov 22, 2017 6:19 am

Hi,
In order to see what exact service is unavailable can you please open support ticket (Same login info as for a forum) and create debug log files like described in http://www.mediamonkey.com/forum/viewto ... ?f=20&t=69 so that we can analyze and see what is going on?
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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Jack255
Posts: 2
Joined: Wed Nov 22, 2017 5:39 am

Re: Cannot download

Post by Jack255 » Thu Nov 23, 2017 7:03 pm

Thanks for the help, I looked at the link but the instructions are way to complex for me!
If they could be simplified I'd give it a go.
I'm told Microsoft removed the ability (to copy from DVD Recorder) after an "update" earlier in 2017 but that
Win8 or Win 10 (before 2017) works.

I may try reverting to those OS. Wonder if anyone else has/had the same problem?

Lowlander
Posts: 44967
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Cannot download

Post by Lowlander » Thu Nov 23, 2017 7:33 pm

1) Download and run DBGView
2) Download, install and run the debug version of MediaMonkey
3) Reproduce your problem
4) Save log from DBGView and attach it to a Support Ticket.
Lowlander (MediaMonkey user since 2003)

Peke
Posts: 11333
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Cannot download

Post by Peke » Sat Nov 25, 2017 9:49 pm

Hi,
Can you please give us exact model or Link to Device specs? I would like to check if there is better way.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
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