I am trying to log a report ticket but the process fails. I have tried both FireFox and Chrome but get the same error.
Here is a screen shot of the error.
A zip file containing my bug report and associated files is here.
Loging A Report Ticket Fails
Moderator: Gurus
Re: Loging A Report Ticket Fails
The attachment is probably too large. Put a link in your message instead and it will probably work (screenshot doesn't show Support error).
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Lowlander (MediaMonkey user since 2003)
Help: Knowledge Base | MediaMonkey for Windows 5 | MediaMonkey for Android
Lowlander (MediaMonkey user since 2003)
Re: Loging A Report Ticket Fails
Sorry for not being logged in when I posted. I logged in but think my session cookie got deleted and I didn't notice it.
Here is the link to the site error message.
I will try logging a ticket without ataching the MP3 file.
Here is the link to the site error message.
I will try logging a ticket without ataching the MP3 file.
Re: Loging A Report Ticket Fails
Logging a support ticket without an attached file succedes.
I think putting a message on the site stating a maximum file size for an attachment would be a good idea.
I think putting a message on the site stating a maximum file size for an attachment would be a good idea.