Support Ticket Page is broken

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Finsternis
Posts: 46
Joined: Mon Sep 27, 2010 9:00 pm

Support Ticket Page is broken

Post by Finsternis » Mon Jun 03, 2019 3:36 pm

I'm trying to submit a support ticket. When I get though the whole process (attaching two files, MM.db and mediamonkey.ini), the site waits for a while and then returns the two errors below, each in its own red box at the top of the page:

"We encountered a problem (cross-site request forgery detected); please try again"
"Sorry, we encountered a problem (invalid department). Please start over."

It's kind of annoying to have the support ticket page be buggy.

Lowlander
Posts: 46156
Joined: Sat Sep 06, 2003 5:53 pm
Location: MediaMonkey 5

Re: Support Ticket Page is broken

Post by Lowlander » Mon Jun 03, 2019 3:38 pm

You're likely attaching over 2MB of files. Use a file sharing (like Dropbox) to host the files and include a link to them in the Support Ticket instead.
Lowlander (MediaMonkey user since 2003)

Finsternis
Posts: 46
Joined: Mon Sep 27, 2010 9:00 pm

Re: Support Ticket Page is broken

Post by Finsternis » Tue Jun 04, 2019 1:42 pm

Hmm. It would be a lot more helpful if it gave that error instead of a generic one. Thanks.

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