Is MediaMonkey Closing?

Discussion about anything that might be of interest to MediaMonkey users.

Moderator: Gurus

iampariah
Posts: 5
Joined: Mon Feb 29, 2016 2:45 pm

Is MediaMonkey Closing?

Post by iampariah » Wed Aug 07, 2019 2:57 pm

I ask because…
  • The Support Ticket system appears to be broken
  • I've had open tickets and ongoing support discussions that suddenly cut off and seemed to have been abandoned a month ago.
Image

jiri
Posts: 5390
Joined: Tue Aug 14, 2001 7:00 pm
Location: Czech Republic
Contact:

Re: Is MediaMonkey Closing?

Post by jiri » Thu Aug 08, 2019 8:28 am

No :-)

Do you see any error message in the support system?

Feel free to resume any discussion, maybe just someone forgot to reply, by pinging it you'll get it back to the top.

Thanks,
Jiri

Peke
Posts: 12299
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Is MediaMonkey Closing?

Post by Peke » Thu Aug 08, 2019 1:25 pm

Hi,
As Jiri pointed, things get happen when you have live person in tech :)

Replied to you in all of your tickets.
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

iampariah
Posts: 5
Joined: Mon Feb 29, 2016 2:45 pm

Re: Is MediaMonkey Closing?

Post by iampariah » Thu Aug 08, 2019 11:55 pm

Thank you.

dtsig
Posts: 3003
Joined: Mon Jan 24, 2011 6:34 pm

Re: Is MediaMonkey Closing?

Post by dtsig » Fri Aug 09, 2019 1:04 pm

August is a big month for vacations .. especially in Europe. So wouldn't be surprised to see responses to be slow
Where's the db and ini stored
Reporting Bugs
Where tags are stored

Not affiliated with MediaMonkey ... just a RABID user/lover
DTSig

Peke
Posts: 12299
Joined: Tue Jun 10, 2003 7:21 pm
Location: Serbia
Contact:

Re: Is MediaMonkey Closing?

Post by Peke » Fri Aug 09, 2019 6:53 pm

Hi,
Not slow just understaffed :)
Best regards,
Pavle
MediaMonkey Team lead QA/Tech Support guru
Admin of Free MediaMonkey addon Site HappyMonkeying
Image
Image
How to add SCREENSHOTS to forum

Post Reply