Hiby R5- Media Monkey not playing after update

[sjc777]

I installed a software update from Hiby this week and MediaMonkey is now hanging on the first track of all albums and will not play. My version is 2.0.0.1152 of Media Monkey... I tried uninstalling and reinstalling. Other playback software is working, just having the problem with Media Monkey.

[Peke]

Hi,
Please use ☰ -> ? -> Send logs -> WRITE LOG ID here in reply -> Send LOG ID -> Submit reply with backed up Log ID. That should give us info why MMA stalls on playback.

[sjc777]

Thank you .... this is the log ID.

HQBS7D9F4W

Steve

[Peke]

Hi,
Ok, thx for info sent it for analyze.