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iphone 5 - no data after sync

Posted: Wed Feb 12, 2014 10:46 am
by natakk
i trying to get my sync with my iphone working.

till monday no problem to sync then i saw that some files get a realy high playcount and i recognized that
even when i sync the phone some tracks get +1 in the playcount. (also when the are not played!)
if i delete this tracks for sync the +1 is stopt.

so i deside to delete all data from my iphone and the resync all data.
but now i have big troubles. after sync of 50 files the sync process will realy realy slow (1song per minute!!!)
so i tried to sync only 30 songs to look what happens.
sync is possible. no errors at all. but still no data on my iphone!

i also rebooted my phone many times and retried sync. always the same. no music in the library on the iphone. :(

Re: iphone 5 - no data after sync

Posted: Wed Feb 12, 2014 10:56 am
by Lowlander
Which version of MediaMonkey, iTunes, Windows and iOS are you using?

Re: iphone 5 - no data after sync

Posted: Sat Mar 01, 2014 5:20 am
by natakk
i am using the newest 4.1 MM build. itunes is also uptodate (11.1.4), iOS is 7.0.4, Windows 8.1

after cleaning my iphone with itunes i an now able to sync the data to the phone.

the problem wit +1 playcounts on certain tracks still exists! all tracks came from a playlist where i
sync the "top" 500 songs with the lowest playdate. (songs i listened not for a long time)

it is driving me nuts. this bug distroys all me playlists which are based on playcounts... :(

Re: iphone 5 - no data after sync

Posted: Sat Mar 01, 2014 12:53 pm
by Lowlander
You can always capture a sync for which this happens in a debug log (step 4b) and send the log to support: http://www.mediamonkey.com/forum/viewto ... ?f=12&t=69

Re: iphone 5 - no data after sync

Posted: Mon Mar 03, 2014 1:51 pm
by natakk
Ticket ID: VYZ-903667

thanks in advance

Re: iphone 5 - no data after sync

Posted: Thu Mar 06, 2014 10:00 am
by Ludek