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Decoder.exe has stopped working

Posted: Thu Apr 30, 2015 9:03 am
by rmorman
Good morning!
Yesterday I read in an album that was in the .wma file format. After I read it in, I burned a copy to an audio CD. Now I'm getting an error that keeps popping up (see attached picture).

Image

Below are the details the error gives me:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Decoder.exe
Application Version: 0.0.0.0
Application Timestamp: 55398664
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I am running Windows 7 Professional. I have rebooted and am still getting this error. I even removed the album from my library. prior to rebooting the laptop. Any help is appreciated.

Re: Decoder.exe has stopped working

Posted: Thu Apr 30, 2015 9:41 am
by Lowlander
Which version of MediaMonkey are you using?

Re: Decoder.exe has stopped working

Posted: Thu Apr 30, 2015 10:09 am
by rmorman
It is version 4.1.7.1741

Re: Decoder.exe has stopped working

Posted: Thu Apr 30, 2015 10:17 am
by Lowlander
Then capture a debug log (step 4b) of this happening and send the log to support: http://www.mediamonkey.com/forum/viewtopic.php?f=1&t=69

Re: Decoder.exe has stopped working

Posted: Thu Apr 30, 2015 1:17 pm
by rmorman
Lowlander,
Thanks for the help. I sent the LOG file in with a link to this string.

Russ