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MMFW crash with latest versions

Posted: Sun Jun 12, 2016 1:52 am
by rednoise
This occurs with both the latest official download, 4.1.12.1798, and with the beta 4.1.13.1799 on three computers in my house, one running XP, one running Win7, and the other Win7-64:

Whenever I click on an already-downloaded podcast to play it, MM freezes, and the title bar reports that the program is not responding. It will sometimes come back after 1 to 5 minutes, but I have a couple of times let it go as long as 10 and it was still stuck. Had to kill the process with Task Manager. A couple of times the whole computer stopped responding and I had to hit the big red Off button.

I had been having the problem on my XP machine that was already reported here, that 4.1.12.1798 wouldn't play MP3s. The 4.1.13.1799 beta DOES cure that, but the podcast problem I describe above occurs with both those MM versions.

Downgrading back to 4.1.11.1783 cures all symptoms in all cases.

Re: MMFW crash with latest versions

Posted: Sun Jun 12, 2016 4:22 pm
by Lowlander
Capture this in a debug log and send the log to support: http://www.mediamonkey.com/forum/viewto ... ?f=7&t=341

Re: MMFW crash with latest versions

Posted: Sun Jun 12, 2016 9:05 pm
by rednoise
Lowlander wrote:Capture this in a debug log and send the log to support: http://www.mediamonkey.com/forum/viewto ... ?f=7&t=341
It will be a few days before I will have time. Last time I had a problem, the debug log was too large and you rejected it, so I was forced to give up. I hope that doesn't happen again.

I'm surprised there have been no other reports of this issue. Since it happens on three separate computers, it would seem to be a general problem, not specific to me.

Re: MMFW crash with latest versions

Posted: Mon Jun 13, 2016 8:03 am
by Forcen
This sounds a lot like the problem I'm having, seems like every file on every podcast feed except the one I'm on makes it lock up.

I made a ticket and attached some logs: #KRH-445-78438

Re: MMFW crash with latest versions

Posted: Mon Jun 13, 2016 1:56 pm
by rednoise
I installed the debug version and I captured the event three times. Two times MM itself offered to send in a report and I let it. The third time I saved a Debug View report and submitted it plus a screen capture. Ticket #YAO-750-57245.

MM freezes if I try to play the podcast from the subscription itself's folder view. If I play the podcast from the general Subscriptions folder view, it plays without delay. Weird.

I hope they can fix this quickly. MM's podcast handling is one of the things I like most about it.

Re: MMFW crash with latest versions

Posted: Sun Jun 19, 2016 7:15 am
by Ludek
Thank you for reporting and the logs!

The issue is fixed as http://www.ventismedia.com/mantis/view.php?id=13373 in upcoming build 4.1.13.1800 that will be posted tomorrow.

Re: MMFW crash with latest versions

Posted: Tue Jun 21, 2016 7:34 pm
by Forcen
Thanks! I downloaded the latest beta/RC and it works now, great job.

Here is the beta thread if anyone is wondering: http://www.mediamonkey.com/forum/viewto ... &start=270

Re: MMFW crash with latest versions

Posted: Tue Jun 21, 2016 8:46 pm
by rednoise
Forcen wrote:Thanks! I downloaded the latest beta/RC and it works now, great job.

Here is the beta thread if anyone is wondering: http://www.mediamonkey.com/forum/viewto ... &start=270
I installed it this afternoon but I haven't had time to stress test it yet. The freezing-on-podcasts and won't-play-mp3s problems both seem fixed. I'll report back if anything comes up.