MediaMonkey forum

This has happened frequently over the years but turned much worse this week. I connect my phone to the desktop via USB. Send a track to the phone and get the message below, Initializing. It stays that way for a few minutes and then times out. I get an error window asking me to continue, I say yes, then it stays Initializing for a long time. It would take about 10-15 minutes up until this week. Now... much longer. Again, this is for sending track-by-track, not an entire sync.

What can I do to speed this up?

Running MM 4.1.14.1806 on Win10 to an LG G5's SD card

Hi, opdate to latest MMA and MMW beta versions and your problem should be solved.

Peke wrote:Hi, opdate to latest MMA and MMW beta versions and your problem should be solved.

Updated to 4.1.14.1813. That version? I don't see the beta downloads.

I sent a song to my SD card and it timed out almost immediately. I said keep trying and it timed out almost immediately. I said keep trying and then it went right away. This is much, much better. Thank you!

But is there a way to avoid the first two error windows?

This Beta: http://www.mediamonkey.com/forum/viewto ... 22#p428722

Lowlander wrote:This Beta: http://www.mediamonkey.com/forum/viewto ... 22#p428722

Updated to the beta and it's back to the situation described in my original post. Works this way on two different phones.

This is strange and needs more detailed debugging.

Can you please open support ticket so that we can go into more details without publicly show sensitive debug data?

Peke wrote:This is strange and needs more detailed debugging.

Can you please open support ticket so that we can go into more details without publicly show sensitive debug data?

Thank you. Also, sorry but how do I open a support ticket?

Just logon with same credentials as on forum to http://www.mediamonkey.com/support/ and open new support ticket within MediaMonkey for windows.

Done. Thank you.